Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number, with the option of giving them all the information before transferring your caller.
Streamline call transfers
Call forwarding is a feature that allows you to redirect a call to another caller, department or number. With Kavkom, you also have the option of talking to your colleague before transferring the call to pass on important information, ensuring smooth, tailor-made communication. Easy, efficient and professional, choose the ideal solution!
Uninterrupted communication
Kavkom’s call forwarding enables calls to be quickly redirected to the right person, avoiding interruptions and improving customer satisfaction. Choose to transfer the call to a specific department, team or employee.
Operational flexibility
You can transfer calls to any member of your team, or even, for example, to an external collaborator. Give yourself great flexibility in communications management.
Managing call peaks
During busy periods, call transfer facilitates the distribution of calls between members and teams, avoiding overloads and enabling you to respond quickly and efficiently to your customers’ queries.
"Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction."
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Frequently asked questions
How do I transfer a call?
While in communication with your caller, you can transfer the call to one of your colleagues. Quickly and easily transfer the call with a single click from the Kavkom app, or press the button on the IP phone. The call is transferred immediately!
Is it possible to transfer a call outside the company?
Absolutely! With our advanced telephone system, external call forwarding is simple and secure: simply dial the recipient’s landline or mobile number. Connect to your customers wherever they are. Maximize your accessibility and strengthen your business relationships with our call forwarding features to external numbers.
What call transfer options are available on the system?
The Kavkom telephone system offers various call transfer options, including immediate and accompanied transfer, and the possibility of transferring to internal or external numbers. When transferring, simply select the option. These flexible features adapt to your needs, ensuring efficient communications management.
Are there any costs associated with call transfers?
It is not necessary to activate the transfer. All call transfer features are included at no extra cost and are available to all destinations included in your offer. So you can enjoy smooth, efficient communication without worrying about additional costs.
Can I track call transfers for follow-up or training purposes?
Our system tracks transferred calls, making it ideal for performance evaluation and targeted training.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
The benefits of accompanied transfer
Seamless linking
Make sure your colleague is well prepared to handle the customer’s or prospect’s needs before transferring the call. With accompanied call transfer, you can take the time to talk with the caller to ensure a smooth transition and optimum response. Simplify internal communication and deliver an impeccable customer experience.
Convey essential information
Escorted call transfers come in very handy when the first agent needs to redirect a query to a colleague with greater expertise in the subject. Agents can handle the call more quickly without having to ask the customer to repeat himself. Simplify the management of complex requests with accompanied call transfers!
A customized customer experience
Ensure optimum continuity with accompanied call transfer, providing agents with all the context they need for smooth exchanges, helping to deliver superior customer service. Improve the customer experience and ensure efficient transitions within your company.
Facilitate call transfer within your company
Streamline the flow of contacts between your teams and collaborators.
Customer service and after-sales support are exceptional. Their treatment efficiency is remarkable, with a score of 5 out of 5. The staff are friendly, quick and above all very efficient.
With Kavkom, a high-quality professional VoIP switchboard, I was pleasantly surprised by its practical options and Brayan’s support. Flexible account management and a wide choice of low-cost destinations. Congratulations to the Kavkom team for their excellent work!
Convincing demonstration, subscription to VoIP telephony for business. Complete product, customizable, responsive. Satisfied with the result.
