IVR: Interactive Voice Response
Greet callers with an announcement and suggest to press a keyto direct them to an extension, a group, a message or a sound, and thus handle their request in the best possible way.
Improve the efficiency of your telephone answering service
The Kavkom Interactive Voice Server enhances your company’s image by providing an efficient telephone answering service. Incoming calls are picked up and directed to a pre-recorded voice menu. At the touch of a button, calls are qualified and routed to their destination: an extension, a group, a voice mailbox, an announcement or another IVR.
Customize your IVR to your image
We offer the flexibility to fully customize the menu of your interactive voice server. Record professional greetings that reflect your corporate image, as well as clear menu options tailored to your customers and prospects.
Endless possibilities
Unleash the infinite potential of the Kavkom IVR with a multitude of customizable configurations! Direct calls to specific users or groups, create customized multi-level IVRs and configure complex scenarios. Offer a unique customer experience by exploiting all the possibilities of personalization to optimize your communications.
Simplicity and ease of use
Kavkom IVR is easy to set up and use. No need for advanced technical skills. We take care of everything, so you can concentrate on your core business.
Lower operating costs
With our IVR, you can automate certain tasks and reduce your operating costs. Callers can obtain information or perform simple actions without needing to interact with a live agent, freeing up your agents’ time and reducing staffing requirements.
Enhancement of the customer experience
A well-designed IVR can enhance the customer experience by offering quick and easy options for obtaining the information or services you require. Callers can be directed to the right resource from the start of their call, reducing waiting times and frustration.
Fast problem solving
With our IVR, callers can get quick answers to their questions or solutions to their problems without having to wait to speak to a live agent. This means faster problem resolution and greater customer satisfaction.
"Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction."
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Frequently asked questions
What is an IVR, and why is it useful?
An Interactive Voice Server (IVS) is an automated telephone system designed to interact with callers via voice menus. Its usefulness lies in its ability to direct callers to the appropriate information or services using pre-recorded options. IVR is widely used to optimize the management of telephone calls in companies, providing a more efficient experience for users by guiding them quickly to their desired destinations. Thanks to its interactive functionality, IVR helps streamline processes, reduce waiting times and improve customer satisfaction by providing rapid access to essential information.
What's the difference between IVR and IVS?
The acronyms SVI, for Serveur Vocal Interactif, and IVR, for Interactive Voice Response, refer to a functionality in both French and English: an automated, interactive system with the ability to direct callers to the appropriate interlocutors and services.
What are the most common IVR applications?
Callers can navigate the interactive voice menu via their telephone keypad to reach the right person. Here’s how an IVR can be extremely beneficial.
- Multi-site management: For companies with several sites, the IVR enables efficient telephone reception by dispatching calls. For example, “Type 1 for [Site 1], 2 for [Site 2]”. By integrating telephony with CRM, management becomes transparent, as if all sites were centralized.
- Easy access to services: Companies with several internal departments, such as sales, customer or technical, use IVR to quickly direct callers to the right service without waiting.
- Product Customer Support : A common use of IVR is to segment services by product. For example, callers can type 1 for Product 1 and 2 for Product 2, making it easier to solve problems related to each product.
How do I set up an IVR with Kavkom?
- Time slot selection
We help you identify the time slots during which your Interactive Voice Response (IVR) system will be active. Opt for working hours that suit your business needs. - Voice menu configuration
In collaboration with you, we create the voice menu for your IVR. Select the specific options and announcements your callers will hear, as well as the corresponding actions for each selection. - Personalizing voice messages
We can customize your IVR voice prompts to reflect your corporate image, choosing the voice and tone to reinforce your brand identity.
What are the benefits of IVR?
Companies benefit from a number of advantages when they adopt an Interactive Voice Response (IVR) system.
- Reduced operating costs: Telephone answering costs are considerably reduced with fewer dedicated staff, optimizing operations.
- Rapid resolution for customers: Callers are automatically routed to the right people, speeding up problem resolution. The IVR also broadcasts informative announcements to meet customers’ needs.
- Enhanced customer experience: The IVR ensures continuity of service, providing callers with information at any time of day, improving the overall customer experience.
- Enhanced corporate image: An IVR telephone solution gives any company, even SMEs, a professional presence. This reinforces the company’s image, creating a larger impression and boosting customer engagement. What’s more, companies can assert their brand identity through personalized voice announcements and on-hold music.
How to create an optimal IVR?
Here’s how to improve and optimize your IVR.
- Simplify Menu Structure: Streamline menu tree structure for smoother navigation and enhanced user experience.
- Customize Instructions: Tailor menu instructions and options to suit frequent call patterns, offering a more personalized experience.
- Choose a Clear and Reassuring Voice: Use a distinct, clear and reassuring voice to reinforce caller engagement.
- Promote Customer Autonomy: Integrate options that enable customers to solve their problems independently, for example by redirecting them to a specific FAQ.
- Regular testing: Periodically test your IVR to make sure it’s working properly, and make adjustments based on feedback and changes in your business.
Can an IVR be combined with other routing strategies?
Absolutely, it’s perfectly possible to combine an IVR with other routing rules to perfect your telephone greeting. You can set up an IVR during specific time slots, and then define call distribution by redirecting calls to a group or individual users, or by opting for cascading or simultaneous ringing, giving your communications optimum flexibility.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
The 6 benefits of IVR
Interactive Voice Servers (IVS) are essential tools for efficiently managing incoming calls and optimizing your sales conversations. Here’s how an interactive voice server (IVR) can direct your calls towards new growth opportunities.
Customized configuration
Deliver a customized customer experience with a versatile IVR. Our interactive voice server software lets you configure personalized announcements and external call forwarding to maximize the management of your incoming calls. You’ll unlock the full potential of your sales team.
Routing to users and groups
Efficiently direct calls to the right people according to their skills. Create expert groups for simplified call transfers and an unrivalled professional customer experience. So your team can focus on more targeted conversations.
Multi-level tree structure
Our IVR allows you to deploy precise routing thanks to a customizable multi-level tree structure. Link up several interactive voice servers (IVR) for optimal call distribution and efficient management of sales conversations.
Personalized voice announcements
Answer common questions instantly with personalized voice announcements. Our interactive voice server software lets you create in-studio announcements or upload your own for a professional image that enhances your sales conversations.
Forward to external numbers
Manage call peaks by redirecting calls to external numbers. Outsource services seamlessly, freeing up your team for more strategic and commercial conversations.
Precise advanced settings
Optimize your customer service with advanced settings. Set customized expiry times, manage failures with precision and control the delay between keys for smooth, efficient telephone interaction, ensuring better call management and more productive conversations.
Create your IVR easily with Kavkom
Install Kavkom’s IVR and optimize your incoming call management.
Customer service and after-sales support are exceptional. Their treatment efficiency is remarkable, with a score of 5 out of 5. The staff are friendly, quick and above all very efficient.
With Kavkom, a high-quality professional VoIP switchboard, I was pleasantly surprised by its practical options and Brayan’s support. Flexible account management and a wide choice of low-cost destinations. Congratulations to the Kavkom team for their excellent work!
Convincing demonstration, subscription to VoIP telephony for business. Complete product, customizable, responsive. Satisfied with the result.
