Call groups
Optimize the management of your incoming calls by directing them to groups of users according to their skills. Simplify your call routing for a more efficient and personalized customer experience.
Simplify your routing with call groups
Group multiple users together for efficient distribution of incoming calls. Create call groups according to user skills: by language, by department, etc. Optimize call distribution, reduce waiting time, increase opportunities and customer satisfaction. Simplify your call management now.
Easily manage your groups
Create customized call groups in just a few clicks, based on agents’ skills: by language, expertise, etc. or call types: customer service, technical support, etc. Optimize your call management.
Easy routing of incoming calls
By grouping several users together in a call group, you can easily create efficient incoming call routing.
Optimize request processing
Direct calls to multiple users and select a suitable ringing strategy. This ensures that your customers’ requests are handled as efficiently as possible.
"Kavkom has been the perfect answer to our business telephony needs. Their simple, reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction."
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Frequently asked questions
What are the advantages of call groups for businesses?
Call groups offer several significant advantages for a company:
- Optimized call distribution: Call groups enable a balanced distribution of calls, ensuring efficient management of communication flows.
- Enhanced collaboration: Facilitating communication between different groups, this feature strengthens collaboration between your teams.
- Increased responsiveness: Thanks to customized routing rules, calls are quickly routed to available members, improving responsiveness.
- Adaptability to business needs: Call groups can be configured for different departments or teams, adapting to specific business structures and requirements.
- Personalized announcements: The ability to personalize announcements for incoming calls offers a professional customer experience tailored to the company’s image.
- Flexibility in management: The ability to dynamically adjust the composition of call groups according to requirements enables flexible, reactive management of call flows.
In short, call groups are a major asset for any company, promoting fluid communication, proactive call management and continuous improvement in operational performance.
How do I create a call group?
If you are logged in with an account that has the required authorizations, go to Phone system settings, Applications and then Call groups. Add group users and customize advanced settings.
How many call groups can I create with Kavkom?
All recorded conversations are kept for a minimum of 1 year, during which time you can listen to them online and download them for longer retention, archiving and training purposes.
Can a user belong to more than one group?
Each user can access recordings of their own conversations. The ability to listen in on all users’ conversations is reserved for users in groups with “Administrator” and “Supervisor” access.
Integrated with your favorite applications.
Kavkom enriches your experience by providing an integration ecosystem that seamlessly optimizes all your core functions and processes.
Zapier
Zoho
Chrome
Fireberry
HubSpot
Pipedrive
Salesforce
The benefits of Kavkom call groups
Select call distribution
Kavkom’s call group features offer total flexibility to align strategy with your company’s specific needs. Whether your priority is responsiveness, recognizing top performers or balancing workloads, you can easily configure groups to meet your objectives.
Customize the welcome for each group
Each call group can benefit from a customized greeting, adapted to the identity and specific needs of your team. Offer a unique customer experience from the very first contact by shaping welcoming and informative messages for each group.
Never miss a call
You have the flexibility to redirect missed calls from call groups in a personalized way. Direct them to a specific collaborator, another group or to a dedicated voicemail. You can even be notified by e-mail. This offers optimum adaptability, so that no opportunity is missed.
Create your call groups now with Kavkom
Optimize your company’s inbound call routing now.
Customer service and after-sales support are exceptional. Their treatment efficiency is remarkable, with a score of 5 out of 5. The staff are friendly, quick and above all very efficient.
With Kavkom, a high-quality professional VoIP switchboard, I was pleasantly surprised by its practical options and Brayan’s support. Flexible account management and a wide choice of low-cost destinations. Congratulations to the Kavkom team for their excellent work!
Convincing demonstration, subscription to VoIP telephony for business. Complete product, customizable, responsive. Satisfied with the result.
