Call Routing

Optimize call distribution Kavkom Intelligent Call Routing, a skills-based routing system, is an advanced solution that automatically routes incoming calls to the agents best qualified to meet each customer’s specific needs, optimizing call management and the user experience. Thanks to intelligent algorithms and customized configuration, this feature ensures optimal call distribution, reducing waiting times and […]

Virtual mobile number: the flexible solution for managing your business calls

Need a business phone number with no hardware constraints? The virtual mobile number lets you manage your communications from any device. This cloud solution transforms the way you communicate with your customers in France and internationally.
Find out how to get your virtual number in just a few clicks and benefit from a host of features:
Receive and send calls on smartphone, computer or tablet
Send and receive business SMS
Integrate with your CRM and business applications
Intelligent routing of incoming calls
This virtual cell phone solution is tailored to the needs of modern businesses. With no commitment or specific hardware, it offers maximum flexibility for your business communications.

Call forwarding

Maximize accessibility and flexibility with automatic call transfer Manage and transfer your incoming calls optimally, whether to a landline or mobile number, thanks to Kavkom’s advanced Call Forwarding feature. This systematic option is compatible with all rate plans, allowing you to activate or deactivate the service according to your needs.Whether you’re in a meeting, out […]

Professional greeting

Turn every call into an opportunity with a personalized, professional greeting. Our voicemail solution lets you greet your customers 24 hours a day with a professional voice and a customized message. Make a memorable first impression and reinforce your corporate image from the very first seconds of contact.

Call waiting

Activate call waiting efficiently

Giving people the option of waiting on hold is not just another Kavkom feature; it’s a crucial element of quality of service within corporate telephony.

By activating call waiting, you can, with a simple click or touch of a button, use a switch to play a personalized tone or music, ensuring that your caller stays informed and engaged.
During this break, take advantage of the time to consult necessary data or collaborate with colleagues, before resuming the call with all the information in hand.

Verified multipurpose numbers: Everything professionals need to know

Dive into the world of verified multipurpose numbers, an essential tool for companies looking for efficiency in their cold calling. The major change brought about by the new telephone numbering plan, which comes into force on January 1, 2023, is the specialization of numbers by type of use.

Find out how these ARCEP-approved numbers are revolutionizing the customer experience and simplifying automatic dialing. With services tailored to your needs, explore the potential of verified multipurpose numbers to improve your call management and optimize your business telephone service.