Our articles about Telephony

Call group configuration directly influences a company’s ability to handle incoming calls. When a call goes unanswered several times a day, the cause is often

Every incoming call represents a moment when a customer, prospect or partner chooses to give you their attention. However, the first concrete experience this caller

Today’s businesses are looking for a more agile telephony solution, capable of supporting modern uses without burdening infrastructure or complicating day-to-day operations. In this context,

The face of call centers has changed. Where once they relied on heavy equipment, costly installations and lengthy contracts, they now rely on call center

When you’re evaluating a solution to modernize your call center, you’ve got several questions on your mind. How can you absorb variations in volume without

In many companies, telephony has been built up in successive layers. A switchboard installed ten years ago, IP phones added as new staff are recruited,