Do you want to offer quality service and a better user experience to your callers ? You need an interactive voice server solution. Indispensable, this telephone switchboard helps you to process a large number of incoming calls efficiently and thus improve your customer relations. Interested? Kavkom, a VoIP operator, is one of those offering this solution. More information on the subject in this article.
Interactive voice server: the automatic switchboard
The interactive voice server is a very important tool in receiving calls . It is a telephone system specially developed to allow your callers to interact with your company’s computer server via configurable voice menus. In other words, this computer system receives calls and reacts to the actions of the interlocutor (pressing telephone keys).
In an interactive voice server, a choice is offered to callers, for example: ” Type 1 for the billing service, 2 for the technical service, 3 to speak to an advisor… “. Callers can select the options they want by pressing numbers on their phone. A DTMF tone is thus sent to the company’s host system, allowing it to choose the corresponding action. The server then directs the customer or prospect to a succession of increasingly precise and detailed information according to the figures pressed.
Interactive voice server: what uses?
The interactive voice server is capable of rendering many services to your interlocutors and, therefore, to your customer relationship. Indeed, this tool allows your customers or prospects:
- to obtain logistical information: such as the address of points of sale, opening hours, delivery methods, etc.
- to have more commercial information: such as current promotions, product description, price change, etc.
- to find out about the availability of a product in stock;
- to place orders or make reservations…
Interactive voice server solution: key advantages
The advantages of interactive voice servers are numerous . In principle, they manage a large volume of telephone calls, and that, every day, at all hours. Your customers and prospects can then access various information in real time in a simple and intuitive way.
The interactive vocal server also makes it possible to optimize the management of incoming call flows. He qualifies the reasons for calls and directs the caller to the right department or the most qualified adviser depending on the nature of the request. On the other hand, this telephony tool relieves customer advisers of simpler requests that do not require their intervention. They will then be able to focus on high value requests. Thanks to this device, companies reduce their costs and improve the user experience of their correspondents. It makes it possible to limit the number of staff without impacting on customer satisfaction.
Choose the Kavkom interactive voice server solution
The Kavkom interactive voice server solution is specially designed to help you improve your telephone reception . Thanks to this tool, there is no longer a waste of time in receiving your calls. All your incoming calls are picked up automatically then directed via a pre-recorded and qualified script to the appropriate contact.
The use of the Kavkom interactive vocal server solution is simplified . All you have to do is register the message you want to broadcast on the server. We then take care of setting up a menu system to direct your callers (press 1 for the sales department, press 2 to make an appointment, etc.). It is also possible for you to choose to broadcast only information about your company or to redirect calls to a voicemail… The possibilities are varied.
With Kavkom, you keep control over your telephony solution . You can activate or not your interactive voice server solution from your virtual office. We also give you access to analysis tools so that you can study the various incoming calls and adapt your strategy. In addition, our team is always at your disposal to provide you with the technical assistance you expect if necessary.
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