Enterprise VoIP has become an indispensable tool for all companies, whatever their size or field of activity.
Why, you may ask? They enable fast, personalized and cost-effective customer engagement. Digital transformation is happening at a rapid pace, and companies need to move fast too. They do this by adopting a VoIP (Voice over Internet Protocol) phone system, which helps them become more efficient and effective.
In this article, we’ll take a look at 5 reasons to adopt enterprise VoIP. As well as its impact on your sales team and your company as a whole.
Lower call costs with enterprise VoIP
The first and by no means least advantage of business VoIP is the cost of your telephone calls.
Enterprise VoIP systems are much cheaper to use, as they use your Internet connection to make and receive calls. Instead of having to fork out money for your fixed lines in addition to your Internet, the VoIP business telephony solution works on a monthly or annual subscription basis. For companies that need to make international calls, this advantage is all the more important.
Unlimited subscription with enterprise VoIP
Subscriptions, often with no commitment as with our Kavkom offers, are generally much cheaper. These savings can enable you to invest your money in developing your business.
Call monitoring and analysis with enterprise VoIP
The second reason to adopt enterprise VoIP is to keep track of your calls. It gives you access to call recordings to check whether your sales team is following its scripts. And if not, to offer coaching support and constructive feedback for future calls.
Performance analysis
Call monitoring tracks average call duration, missed call rate, waiting time and much more, enabling you to analyze and improve your return on sales. Thanks to these analyses, you can get an overview of your sales team’s performance and check whether they’re on track to achieve their KPIs.
Flexibility for your enterprise VoIP solution
Until yesterday, any change to your subscription took several days to take effect. Today, enterprise VoIP gives you greater flexibility in managing your phone fleet. So, with your corporate IP telephony solution, you can create one or more virtual numbers, manage your switchboard (management of opening hours, message and music on hold) and all this in just 1 click!
Remote access to your VoIP telephony services
If we had to name just one reason for adopting enterprise VoIP: remote access to your telephone services could be it. Even before the pandemic, many companies recognized the benefits of accessing its interface from any location and/or computer. This means that VoIP services are hosted in the cloud and can be accessed at any time, from anywhere in the world.
Enterprise VoIP, a must-have
The pandemic is changing the way we work, and a VoIP business telephony solution has become indispensable. As people work from home, business telephony is naturally moving towards VoIP telephony. The latter enables you to make and receive calls from your customers and provide support, as long as you have a stable Internet connection.
High-quality telephone calls
Say goodbye to the muffled voices and distorted tones of conventional telephone networks, because VoIP delivers far superior voice quality. Thanks to the high-speed connection of your Wi-Fi network, you’ll be close to the absence of external sound interference and calls without lag or latency. So there’s no need to sweat over a call that cuts off halfway through the conversation while you’re introducing yourself to a customer or solving their problem. This business telephony solution naturally depends on your ISP and the quality of its network. We advise you to find out more before subscribing to this operator.
As we’ve seen, enterprise VoIP is the perfect solution for managing your business switchboard. For those who are still hesitating, we offer a free trial of our services! Please do not hesitate to contact our Kavkom advisors for any further information you may require.
