Would you like to increase your company’s responsiveness and productivity? The best solution is to modernize your business telephony with the virtual switchboard for customer service Kavkom. Our experts will help you get started quickly and easily.
Virtual switchboard, for easy management of your customers’ calls
First impressions count! When a prospect or customer requests your company’s services, it’s often your telephone call that brings them into contact with you for the first time. As a result, the personal image they develop of your company depends entirely on how they are treated during this first contact.
For your business, losing an existing or potential customer due to a faulty switchboard or unavailability is a real shame. That’s why we recommend our virtual switchboard. It will direct every incoming call to the right person at the right time. This switchboard integrates an interactive voice server (IVR). Its use increases the efficiency of the calls your customer service department receives. It consists of :
- a welcome messageA greeting message: to hook your prospects and customers, reminding them that they’ve come to the right place. Your callers will be greeted with an appropriate welcome message. They’ll then be directed to the sales agent best suited to resolve their concerns.
- a waiting messageThe telephone switchboard professionally manages waiting times by playing music while your caller is transferred to the associated numbers. The caller will enjoy a pleasant tone to avoid the stress of waiting.
- a closing messageyour callers will hear it if they contact you when your customer service department is closed.
A virtual switchboard for flexible, scalable customer service
Our virtual switchboard helps improve your company’s productivity, while giving it a more professional image. Available at all times and more interactive, this communication solution can be configured according to your needs and expectations. Call redirection can be performed in a variety of ways:
- by simultaneous call transfer to all lines. In this case, the first agent to pick up will handle the call.
- at using a voice menu such as “Press 1 for customer service, press 2 for after-sales service…”.
- via cascadecall forwarding For example, “Dial 01… first, then 02… if there’s no answer”.
Cascade redirection of incoming calls implies a precise order in their transmission to your various agents. When a number rings and a member of staff picks it up, the other mobile and/or landline phones will no longer ring for that call.
Our multi-functional, scalable system lets you change these parameters at any time in your customer area. It also facilitates the creation of multiple levels of nested menus. Thanks to this option, dispatching incoming calls takes up fewer resources.
Kavkom, a preferred service provider
Invest in telephony that combines flexibility of use and functional scalabilityKavkom recommends it. Founded in 2012, this VoIP telephony provider offers tailor-made solutions to help companies optimize the efficiency and responsiveness of their customer service and other departments (sales, management, etc.).
As a company grows, so does its need for internal and external communication tools. Our solutions are adapted to all business sectors and offer all the features of a company switchboard. We provide our customers with a range of equipment reliable, high-performance telecoms equipment such as the virtual switchboard for customer service. It’s easy to set up and will enable you to quickly boost the productivity of your sales agents and have a positive impact on your company’s growth.
This is a low-cost investment compared to the purchase of a PBX, for example. You’ll be able to contact your customers, clients, etc. without incurring additional telecom costs. Whether you’re a VSE, SME, ETI or SMI, your customer relationship managers will have the right equipment to expand your customer portfolio.
