Take advantage of our CRM: An asset included in our plans
Take advantage of our CRM, included in all our plans, and explore the essential benefits it offers for effective customer relationship management. Specially designed for companies not equipped with CRM software, our solution simplifies the management of contacts, sales and customer follow-up. With an intuitive platform, it helps convert leads into loyal customers, optimizing every stage of the relationship management process.
What is lead CRM?
Lead CRM refers to the process of capturing, tracking and converting visitors into potential customers. This process often begins with lead generation via various channels such as the website, social networks, events or online advertising. For example, a visitor may fill in a form on a page of your site to download a white paper or register for a webinar, thus becoming a lead.
Lead CRM enables these interactions to be tracked in an organized and efficient way. The information collected (name, email, phone number, etc.) is automatically recorded in a centralized database. Using tools like Zoho CRM or HubSpot, or our Kavkom CRM, you can qualify these leads according to specific criteria (interest in a product, engagement on social networks, history of interactions), and prioritize them for sales teams.
Why qualify your leads?
Lead qualification is a crucial step, as it enables you to distinguish the most promising prospects. By using scoring and nurturing methods, such as sending personalized emails or marketing automation actions, you can stimulate leads’ interest and guide them through the sales tunnel. Lead CRM also facilitates the creation of automated workflows, enabling specific actions to be triggered in response to lead behavior, such as sending a special offer after a repeat visit to a product page.
By integrating CRM leads with your other marketing and sales tools, you can measure the effectiveness of your campaigns and adjust your strategy in real time. Performance indicators, such as conversion rate or lead lifecycle, provide a clear view of your business and help you make informed decisions to improve your lead management process.
In short, a lead CRM is essential for turning your visitors into buyers, optimizing your sales efforts, and maximizing your return on investment. It enables you to create a well-defined lead management strategy, ensuring that every interaction with a prospect is tracked, analyzed and leveraged to increase conversion opportunities and retain new customers.
Turn your calls into customers
Our CRM, merged with the world of telephony, has been designed to offer you an exceptional solution that radically simplifies the way you manage your customer relationships. Discover how our CRM can turn every interaction into an opportunity for maximum customer satisfaction. Thanks to integration with web and social communication channels, every phone call becomes a crucial step in the sales cycle.
Centralize customer management
The intuitive CRM that delivers on all its unified communications promises. Thanks to itsingenious combination of telephony and IT, it offers a full range of hybrid functions, including ” Click to Call ” and automatic customer file feedback. Our integrated WebPhone enables you to manage your customer interactions efficiently, while dramatically improving the quality of your customer service. By centralizing all contact data, our CRM facilitates lead management and qualification.
Expand your business
Store your customers’ essential information, track the history of their interactions with your company, and organize it in a relevant way. This data is presented clearly and concisely on a dynamic dashboard that encourages rapid, judicious decision-making. You strengthen your relationships, increase your conversion rate from prospects to customers, and build customer loyalty. Automated scoring and nurturing make lead management simple and efficient.
Maximize your opportunities
Your company is in the front line when it comes to seizing business opportunities. Thanks to its ability to record and analyze customer information, you can anticipate your customers’ needs, effectively target your actions and personalize your interactions for optimum results. Tracking sales, quotes and contracts is simplified, saving you time and maximizing your revenues. With our CRM integration, you can manage each sales lead strategically, boosting your prospecting and conversion efforts.
More efficient sales management
Increase your appointment bookings and accelerate your sales pipeline using features such as Automatic Dial, Click to Call, real-time coaching, and much more. Integrate these tools into your workflow for smoother, more efficient sales management. Thanks to task automation and improved lead management, you can close more deals and optimize your sales processes.
“We’ve increased our targets by 10% thanks to the insights we’ve gained from call identification and analytics provided by Kavkom’s telephony solution.”
Jules Romano
Co-founder @ Formideo
Providing world-class support
Turn the customer experience into a competitive advantage with features such as professional telephone IVR menus, skills-based routing, live call monitoring and more. Use our CRM to track customer interactions, improve the quality of your customer service and ensure optimum customer satisfaction. Lead and contact management is simplified, enabling a smoother, more personalized customer relationship.
“Transitioning to enterprise telephony in the cloud with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Frequently asked questions
What is Kavkom CRM and what benefits does it offer?
Kavkom CRM is a cloud-based customer relationship management solution that centralizes all customer data in an online interface accessible from anywhere. This facilitates decision-making and guarantees up-to-date, consistent and synchronized customer information in real time. It’s lightweight and optimizes your customer relations while keeping costs under control. By integrating functionalities such as lead management and scoring, it enables efficient detection and conversion of sales opportunities.
How can Kavkom CRM improve my company's speed and productivity?
Hybrid CRM functionalities, such as Click to Call, automatic feedback of customer records , and automated e-mail and SMS dispatch, speed up call and request processing. Agents can quickly view customer histories and increase efficiency. Automated workflows also simplify sales process management, saving time and boosting productivity.
How does Kavkom CRM contribute to my company's control and profitability?
The CRM dashboard provides a clear view of the relationship with each customer, enabling agents to personalize their welcome and anticipate customer needs. Customer satisfaction indicators and CRM data help optimize marketing campaigns, improving profitability. By using advanced analysis tools and lead nurturing strategies, you can maximize your return on investment (ROI) and improve the effectiveness of your campaigns.
How does Kavkom CRM support my company's analysis and strategy?
Kavkom CRM provides reliable statistical indicators for monitoring agent performance, customer data processing, case tracking, etc. This enables managers to better understand the quality of customer relations and define corrective strategies to optimize productivity. With lead analysis and segmentation functionalities, you can adapt your sales strategies to better meet the expectations of your target audience.
How does Kavkom CRM facilitate collaborative management within my company?
CRM offers a variety of communication channels (e-mail, telephone, SMS, notifications) and encourages exchanges between employees in different departments. It provides simultaneous access to customer records and a synchronized history of interactions, ensuring efficient processing of requests, improved collaboration and satisfied customers. By integrating collaboration and communication tools such as automatic notifications and internal messages, Kavkom CRM boosts team efficiency and improves coordination of efforts.
How can I start using Kavkom CRM to benefit from these advantages?
Getting started with Kavkom CRM is easy. Contact our team for a demonstration and quick installation. So you can leverage the simplicity, speed, control, analytics and fluidity of our CRM to improve your customer relationship management today. We offer integrations with popular platforms such as Zoho and HubSpot to ease your transition and maximize the efficiency of your lead management process.
Activate the Click-to-Call feature on your Chrome or Firefox browser
Use Kavkom’s Click-to-Call extension available for Google Chrome and Mozilla Firefox. Learn how to take advantage of this feature…
Customer service and after-sales support are exceptional. Their handling efficiency is outstanding, with a score of 5 out of 5. The staff are friendly, fast and, above all, highly efficient.
With Kavkom, a high-quality professional VoIP switchboard, I was pleasantly surprised by its practical options and Brayan’s support. Flexible account management and a wide choice of low-cost destinations. Congratulations to the Kavkom team for a job well done!
Convincing demonstration, VoIP telephony subscription for business. Complete product, customizable, responsive. Satisfied with the result.
Maximize the impact of Kavkom CRM
Find out how our solution can help you maximize efficiency in these key areas.
Sales campaigns
Discover how our Kavkom CRM helps improve salespeople’s understanding of customers, while enabling managers to monitor their teams’ performance.
Marketing campaigns
Explore the possibilities offered by Kavkom CRM, combined with Phone System, for marketing departments. Get a complete set of tools for analyzing, planning conversion tunnels and optimizing the ROI of your marketing campaigns.
Customer Services
Improve your customers’ experience and satisfaction by coordinating your agents’ follow-up with our CRM integrated with the IP telephony system. Stay on top of the conversation thread and interaction history to ensure maximum customer satisfaction.
