Want to optimize your call center performance? To ensure the success of your telephone prospecting, Kavkom offers to install professional telephony in your company. We provide you with various telecommunication tools, including the automatic mass caller . This easy-to-install and easy-to-use software solution will help you boost your productivity.
What is an automatic mass caller?
An automatic call machine is a telephony software program developed to simplify the work of call centers. This technology automatically sends a pre-recorded voice message to a number of recipients, with just one click. This facilitates telephone campaigns and prospecting.
The mass call robot is easy to use. First of all, it has to be installed and integrated into the company’s system. Then simply set up the software via its management interface. Then you need to download the contact list. You must then select the voice message you wish to broadcast before starting the Auto Dialer function. At the end, the software automatically dials the customer’s telephone number and plays the selected audio file.
This device requires no human intervention, except for settings such as personalizing voice messages. It should also be noted that the contact list must be an Excel file. This technology also features an intuitive server function. In other words, the prospect or recipient can interact with the software. All he has to do is press the buttons on his phone, and the robot will direct him to a customer advisor or save his choices.
When and why use an automatic mass caller?
Automated mass calling is an excellent way to achieve telemarketing success. It’s the ideal solution for sending an information message to a large number of people, prospecting or direct marketing . Many companies also make use of this technology for market research, fund-raising, election campaigns, polling and more.
For a call center, the first advantage of installing a mass call automaton is to time savings . Indeed, since calls are made automatically, agents no longer have to dial numbers one by one. They can call thousands of numbers simultaneously, all from a single computer. Another advantage of using a mass call robot : real-time display of results . The agent can quickly see the results of his operation, and consequently try to improve his productivity. In the event of a problem or customer dissatisfaction, he can redirect the customer directly to other services.
Why choose Kavkom? Since its creation in 2012, Kavkom has never stopped looking for even more innovative solutions to meet its customers’ demands. In addition to call center software solutions, we also offer VoIP Centrex telephony services. Depending on your needs, we can suggest customized solutions .
We use state-of-the-art technology and high-performance tools to ensure that we always offer a reliable, quality service. Thanks to our automatic dialing software, you’ll not only save time, but also improve performance. You can also personalize your voice messages . For example, you can include the name of each recipient for each message. What’s more, a single Excel sheet is all you need to create your contact file, which also facilitates mass calling.
With our mass call robot software, you can make up to 60,000 simultaneous calls per hour per campaign. Agents no longer have to sort or dial numbers, as the software does this automatically. On the other hand, they can have their own results, enabling them to optimize their productivity.
Our automatic mass caller is programmable, so it’s easy to use. It’s also easy to install. And to help you even further, we offer to assist you with its implementation and deployment.
