The telephone system for ambitious small businesses
Deploy your Cloud telephony solution in the blink of an eye and propel your productivity to new heights.
Thanks to real-time CRM and helpdesk integrations, you can instantly adapt your services to meet ever-increasing demand.
Kavkom’s VoIP telephony solution is easy to use, flexible and allows you to benefit from a professional, high-performance telephony service without the hassle of traditional telephone systems. Our software is compatible with a wide range of hardware, including landlines and softphones.
With Kavkom, exceed your customers' expectations
Kavkom offers an innovative VoIP telephony service that meets the needs of small and medium-sized businesses. Our advanced features, such as call tracking, real-time supervision and automatic call distribution, guarantee an enhanced customer experience and seamless communications management.
Whether you’re working from home or in the office, our professional telephone system integrates seamlessly into your everyday working life, thanks to a dedicated, easy-to-use interface.
Simplified installation for maximum efficiency
Discover simplicity incarnate with an installation that boils down to a headset, a computer and a broadband Internet connection. Thanks to our VoIP phone system, you can start your operations right away, without the hassle of complicated equipment.
Our Cloud telephony solution is designed to be easy-to-use and flexible, enabling a smooth and rapid transition to a modern, efficient telephone service. Kavkom is compatible with various types of telephone sets and hardware.
“We’ve increased our targets by 10% thanks to the insights gained from caller ID and the analytics provided by the Kavkom telephony solution.”
Dov Dahan
Co-founder @ Formideo
Seamless integration with over 100 essential tools
With Kavkom, you’re guaranteed scalable Cloud telephony to support your company’s ongoing growth. Our VoIP phone system offers all the features you need, plus specialized tools to boost your sales and support.
You can easily integrate our telephony software with your existing CRM and helpdesk systems, such as Zoho, Salesforce, and HubSpot, for optimum management of your communications. What’s more, our VoIP solution is compatible with platforms such as Zoom Phone and Microsoft Teams for enhanced collaboration.
With Kavkom, expand your reach with new local and international numbers as your team grows. Our VoIP telephony solutions enable a smooth transition and efficient management of inbound and outbound calls, helping you maintain outstanding customer relationships.
“The transition to enterprise cloud telephony with Kavkom allows us to track KPIs to identify our strengths and weaknesses.”
Arnold Panou
CEO @ VAD Assistance
Continuous improvement of the customer experience
Analyze call recordings to boost your team’s performance, and deliver real-time training with discreet listening. With our VoIP telephony service, you can make informed decisions thanks to detailed statistics.
Track key indicators such as missed call rates and response times, and organize your data with customizable tags for in-depth analysis. Use our telephony software for efficient call management and optimal supervision of your teams.
Our VoIP telephone system enables you to monitor your customer interactions in real time, guaranteeing optimum quality of service. Thanks to CRM integration, you have instant access to your customers’ information, improving the personalization and efficiency of every call.
Boost your team's productivity tenfold
Say goodbye to tedious, repetitive tasks with features like contact notifications, call notes and personalized tags. Automatically integrate your call activities with your CRM or helpdesk to simplify the management of your interactions.
Our VoIP telephony service facilitates seamless call transfer, sharing the context with your colleagues for perfect continuity in your customer interactions. What’s more, the flexibility of our solution enables optimal use of existing IT tools and telephone sets.
Kavkom also enables call tracking and internal communications management with features such as call waiting and internal call. Using our Cloud telephony solution, your team can collaborate effectively, whether in the office or at home.
“We evaluated several service providers, and Kavkom emerged as the only option that met our customer service requirements due to our unique business practices.”
Pierre Roche
Managing partner of Groupe OREL
Features favored by small businesses
Kavkom offers a complete range of functionalities tailored to the specific needs of small businesses:
Click to Call, launch your calls with a single click
With our Click to Call feature, you can initiate calls with a single click from your web browser or software platform. This feature simplifies communication and improves productivity by reducing the time needed to dial numbers.
Record your calls to guarantee quality and compliance
Our call recording functionality ensures quality and compliance of communications. Analyze recordings to train your teams and improve customer interactions. This option is essential for call centers and prospecting departments.
Advanced statistics for a refined strategy
With the Kavkom dashboard, track every interaction and use data to deliver an unprecedented customer experience. Advanced statistics enable you to identify trends and adjust your communication strategies in real time. This level of detail supports team supervision and detailed reporting.
International numbers for unlimited development
Expand your presence with virtual numbers in over 50 countries, enabling your company to reach out locally and internationally. Make it easy for your customers to contact you, wherever they are, with our VoIP service. Our SIP numbers are compatible with various telephone networks, offering maximum flexibility.
IVR menu and intuitive messaging
Guide your customers with an intuitive IVR menu and make sure they always reach the right person or service. Receive your voice messages directly by e-mail, so you never miss an opportunity. Our IVR system is ideal for call centers and businesses requiring efficient inbound call management.
04 numbers: everything you need to know about the South-East area code
The 04 area code is assigned to landline numbers in southeastern France. This numbering covers a vast regional area including Auvergne-Rhône-Alpes, Provence-Alpes-Côte d’Azur and Corsica.<br
Accompanied Call Transfer
Easily transfer your calls to a colleague or an external number, with the option of giving them all the information before forwarding to your contact.
Advanced Call Robot statistics
Optimize your campaigns with the Call Robot’s advanced statistics. Make informed decisions by analyzing performance for optimal results.
Advanced Call Statistics
Analyze your calls to improve your strategy and your agents’ performance with advanced call statistics.
Answering machine detector
The Answering Machine Detector automatically identifies answering machines and unassigned or busy numbers, optimizing your call center’s productivity.
Appels depuis un mobile
Restez connecté à votre ligne téléphonique VoIP, gérez vos appels, collaborez en équipe et maximisez votre production où que vous soyez.
Integrated with all your favorite tools
Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.
HubSpot
Salesforce
Pipedrive
Zoho
Chrome
Zapier
Kavkom for smoother communication
Smooth telephone service
Maintain a constant presence with efficient telephone permanence thanks to Kavkom. Our VoIP telephony solution ensures that you’re always available for your customers, even outside business hours.
Whether managing incoming calls or providing responsive customer service, our cloud telephony system ensures uninterrupted service continuity. Call forwarding and voicemail features ensure that every customer can be looked after efficiently.
Call groups and queues
Organize your team with precise call group management and keep your customers informed with a dynamic call queue.
With Kavkom, every call is directed to the right person, minimizing waiting times and improving the customer experience. Our automatic call distribution (ACD) tools enable optimized management of call volumes, guaranteeing maximum efficiency. This capability is particularly beneficial for small call centers and intensive prospecting departments.
Enhanced customer experience
Offer a warm welcome with a personalized greeting message, efficiently manage simultaneous calls and ensure impeccable customer follow-up with customer file feedback.
With VoIP telephony from Kavkom, you can analyze performance in real time and adapt your strategies to improve customer satisfaction. Our advanced instant messaging, call tracking and videoconferencing features enable you to respond quickly and efficiently to your customers’ needs.
Frequently asked questions
What is a VoIP phone system?
A VoIP (Voice over Internet Protocol) telephone system uses Internet access to make and receive calls, instead of traditional telephone lines. This technology offers lower costs and greater flexibility, ideal for small businesses looking to optimize their communications.
How do I set up a VoIP telephony service?
Setting up a VoIP telephony service is quick and easy. All you need is a headset, a computer and a broadband Internet connection. Kavkom offers an easy-to-follow installation guide and customer support available to assist you every step of the way.
What are the advantages of a phone system for SMEs?
The benefits of a phone system for SMEs include cost reduction, work flexibility, integration with CRM and helpdesks, and advanced features such as predictive dialing, call tracking and call recording. These features enable efficient communications management and improved productivity.
How does Kavkom improve call management?
Kavkom enhances call management with features such as Click to Call, automatic call distribution, call recording and advanced statistics. These tools enable you to monitor and analyze performance in real time, guaranteeing optimal service quality.
Does Kavkom offer international phone numbers?
Yes, Kavkom offers international virtual numbers, enabling your company to develop a local and international presence without the need for physical phone lines. This makes it easy to communicate with your customers, wherever they may be.
How can I ensure the security of my calls with Kavkom?
Kavkom uses advanced security protocols to protect your calls and data. All calls are encrypted to guarantee confidentiality and security.
Can I use Kavkom from home?
Absolutely, Kavkom is designed for maximum flexibility, including teleworking. You can access all the features of your VoIP telephony system from anywhere with an Internet connection, enabling your team to stay productive and connected remotely.
What customer support options are available with Kavkom?
Kavkom offers comprehensive customer support, available via chat, e-mail and telephone. Our support team is based in France and is ready to help you at any time with any questions or technical assistance.
“Kavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.”
Ben Cauchois
VP Sales & Operations @ SEIZA
Outstanding communication quality
To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What’s more, thanks to Kavkom’s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.
Are you ready to improve your communications?
Activate Kavkom on your existing device today and discover how our VoIP telephony solution can transform your operations. With quick and easy installation, seamless integration with your existing tools and customer support available at all times, Kavkom is the ideal partner for your small business. Take advantage of our cost-effective, flexible telephony solution, with licensing options tailored to your specific needs. Kavkom is able to meet the requirements of VSEs, SMEs and ETIs, offering an intuitive user interface and advanced functionalities.
