Want to optimize your call center performance? Discover our IP Centrex call center solution solution for your business telephony and customer service needs. Simple and scalable, it leverages VoIP technology to save you money on your telecom bills and boost your sales. Kavkom’s experts are on hand to help you master the tools you need.
Call center: operation and role
Businesses are making increasing use of call center services . These are responsible for partially or entirely managing the relationship between the company and its customers, not to mention its staff and partners. Internal or external, this platform mobilizes significant technical resources. Indeed, a call center takes advantage of the many innovations brought by new information and communication technologies. To increase efficiency, it is equipped with state-of-the-art equipment: VoIP telephones and CRM. Integrating IT and telephony, our IP Centrex call center solution solution makes it easy to manage customer relations for a wide range of national and international companies. Telephone activity is the mainstay of call centers. Thanks to our IP Centrex, you will be able to provide personalized services. For incoming calls, they revolve around any service directly related to customers:
- telephone reception,
- provision of information,
- advice and assistance,
- taking orders,
- after-sales service, etc.
Benefiting from free and unlimited outgoing calls, your call center will see its level of production increase. They will contribute to the achievement of:
- surveys ,
- surveys,
- opinion polls,
- making appointments,
- marketing studies,
- telemarketing,
- telesales,
- advertising, etc.
IP Centrex call center, advanced features
Our comprehensive offering is tailored to the needs of your company’s customer service department, and by extension to all business lines. Compared with conventional telephony, you’ll have access to a host of additional features additional features from using IP Centrex as a switchboard. Combined with our call center software, you’ll be able to free yourself from technical constraints. With our tools, you can use your usual telephony services and take advantage of the various communication functions to manage:
- your multi-site reception,
- Queues,
- call transfers,
- business directory,
- conferences with several people, etc.
On the application side, depending on your profile, you have access to our software:
- automatic dialing via the automated call system,
- inbound and outbound campaign management,
- telephony and computer coupling,
- supervision of the activities of your call center,
- real-time monitoring of campaign statistics,
- generation of statistical reports on calls, etc.
Your telephone system remains hosted in our data center. You don’t have to worry about managing it. On-site installations are reduced to the bare essentials only VoIP-capable telephones and network equipment. network equipment (switches, modems and routers).
Kavkom, a key partner for your business
Kavkom has been pursuing technological innovations since its creation in 2012. Our offers based on VoIP (Voice over IP) have totally changed the world of business telephony. Whatever the size of your company (from very small businesses to multinationals), we can help you set up tailor-made customized call centers with our IP Centrex offer. For the successful deployment of your call center, we’ll work with you to define your needs, adopt the package best suited to your telephony expenditure, and set up the necessary equipment (stations, etc.). We are also at your side to train you in the use of the various functions of this outsourced telephony system.
Our solutions are adaptable to the needs and expectations of your contact centers. You can thus provide personalized services. Our experts in call center solutions will provide you with practical advice for:
- help you increase productivity,
- improve the quality of your services,
- manage your activities efficiently,
- optimize the company’s relations with its customers,
- personalize customer services,
- gain new customers and retain them, etc.
In short, we help you set up a call center call center that’s both easy to manage and productive. Find out more: VoIP operator for call centers
