Are you looking for a reliable, high-performance solution to improve your contact center service? Put your trust in Kavkom, your VoIP operator. With our cloud telephony software offer everything you’d expect from a call center phoning solution, and more. Find out more in this article.
Contact center telephony software: various features
The telephony software is a phoning solution developed to facilitate the management of incoming calls within a company. It is aimed more specifically at companies that have a contact center and that often have to deal with traffic peaks.
Thanks to our complete contact center solution, your telephone reception is faster, more professional and you can easily improve the management of your calls . In fact, our software is equipped with advanced features, developed to help you provide impeccable customer service at all times. Its features include: intelligent call queues(interactive voice server, music on hold, etc.), agent dashboard, agent supervision tool, call queue history and reports… These functionalities will facilitate the execution of your customer service operation. You will then be able to respond effectively to your customers’ requests and thus ensure the growth of your business.
Kavkom cloud telephony software: many other advantages at stake
Because all the software’s functions are hosted in the cloud, installation requires no specific infrastructure. What’s more, your contact center telephony solution is up and running in less than a minute. activated and operational in less than a minute of your order, wherever you are. And when you need it, Kavkom’s team of experts is on hand to provide the technical support you expect.
Driven online, the software interface is accessible by an unlimited number of users (agents, managers, supervisors, etc.). Each employee can have access to the software and connect to the platform.
Kavkom telephony software: to better manage your business
With Kavkom contact center cloud telephony software on PC or Mac, your business is fully equipped to meet the challenges of today’s market. It allows you to:
- Strategically transfer your calls : Thanks to the tool, you can efficiently direct callers to the right queue according to the skills and availability of your agents.
- Evaluate the productivity of your operators : Our software has call monitoring and supervision functions to allow you to analyze and measure the productivity of agents.
- Save time : All information on the analyzes and reports of your communications are available at all times.
- Record calls : It is possible to record calls from your operators and keep them for 7 days at no additional cost.
Kavkom: your best ally
Kavkom was born in 2012 with the mission to modernize business communications and enterprise collaboration through revolutionary tools .
Since our inception, our team has been actively building relationships based on mutual trust and listening. Today, we provide our customers with best-in-class services in the fields of information security, breach management, content management, data visibility, individual rights management and records management. These are services whose reliability is guaranteed by their compliance with the GDPR (General Data Protection Regulation).
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