Are you looking for effective ways to improve the productivity of your call center? Why not implement a software solution to facilitate the distribution of your voice messages? Kavkom offers a variety of efficient, reliable and easy-to-use telecommunications tools and services. Among other things, we have predictive call software, telephone call automat, mass call automat , etc.
What is a telephone dialer?
A call automaton or call robot or telephone robot is a system capable of automatically triggering outgoing calls to broadcast a pre-recorded voice message to a list of contacts. In other words, this technology makes it possible to call a large number of prospects without having to dial their numbers. This type of tool can be used for various purposes: opinion polls, market research, sales prospecting , etc. Depending on customer needs, the call robot software can be personalized. It was mainly created to facilitate the work of call centers and optimize the productivity of their agents.
Telephone call automaton: specifics
Normally, call center agents take a long time to finalize a telemarketing: days, weeks, even months. The call robot has been developed to lighten their tasks and boost their performance. Indeed, as the tool is able to call many numbers simultaneously, the agent no longer has to leaf through a long list of contacts or call prospects one by one.
Another particularity of a telephone call machine : the simplicity of installation and the ease of use. In order to set up the call software, it is necessary to install it on the company’s computers. The configuration is done from the management interface. Then, you have to import the list of contacts and choose the voice message to broadcast. To finalize the operation, simply start the software .
Why Choose Kavkom Telephone Caller?
Like any telephone robot, Kavkom’s main role is also to broadcast voice messages to millions of people, simultaneously. It can effectively trigger up to 60,000 outbound calls per hour per campaign. The phone call software thus offers optimal time savings.
Choosing to install the Kavkom telephone call system also means having the possibility of personalizing the voice messages. Indeed, thanks to Text-to-Speech technology, personalizing the message you want to send becomes easier. For example, you can embed the name and other personal information for each recipient. Another advantage of the Kavkom call software: direct display of the results of each agent. This is ideal for achieving objectives, but also, and above all, for improving performance and productivity. Also, there is no need to spread the contact list over different files. You will only need an Excel sheet to create your list of recipients. In addition to the ” Auto Dialer ” program, the Kavkom automatic dialer also has an intuitive server function, which makes it even more practical. This function allows the recipient to interact with the software using the keys on his telephone. Then, depending on the context, the system saves its choices or redirects it to advisors.
Kavkom, a platform created to support your success
Kavkom was created to optimize business growth and improve business communications. We develop and offer various telecommunications tools and software solutions to facilitate the work of call centers. For this purpose, we have VoIP lines, virtual switchboards, as well as geographic numbers. Also, we provide you with a variety of software to help you improve the quality of your services and boost your productivity.
Since 2012, we have been constantly looking for ways to satisfy our customers. We easily adapt to new technologies and use them to create even better and more reliable tools. We strive to establish relationships based on mutual trust and listening with our customers. Furthermore, at Kavkom, integrity, respect and transparency are our watchwords.
On the same subject: teleprospecting software