Are you looking for a professional and efficient telephone solution to optimize telephone reception in your call center? Call reception software is what you need, but not just any software. To be sure of the effectiveness of your tool, it is important to be careful when choosing the software. How? ‘Or’ What ? Kavkom helps you.
Call reception software: a major asset for customer relations
Customer relationship management plays an important role in a company. By the way, no business can grow without relying on customer satisfaction. Good customer relationship management involves interacting with customers and knowing their expectations.
In addition to teleprospecting , receiving calls is an integral part of call center activities. This is a listening service made available to customers for their requests and needs. The efficiency of this service guarantees satisfaction and therefore customer loyalty. However, the task is not so easy: today more and more consumers seek to contact suppliers of products or services. Operators receiving calls may find it difficult to manage the flow of telephone calls . Unfortunately, this is bound to have a negative impact on the company’s image and accessibility.
Having reliable and efficient phoning software has therefore become a necessity for call centers wishing to guarantee customer satisfaction. Based on a sophisticated computer algorithm, this type of tool automates the process of receiving calls and ensures the management of all contacts.
Choosing a software for receiving call center calls: what criteria?
Are you planning to invest in call reception software for your call center ? Several offers exist today on the market. To know which one to choose, here are the essential points to consider before taking the plunge.
- Does the software include the features you need? Of course, call center call reception software is developed with various functionalities. You will have to take the time to choose the one that has the features that suit you.
- Ease of use is also a criterion to consider when choosing call answering software. An easy-to-use interface is, in fact, essential to simplify the work of your employees.
- It is also necessary to inquire about the adequacy of the software with your internal tools.
- Finally, before choosing software, take into account the time it may take to be operational.
Discovering the Kavkom call reception software
Kavkom has designed a complete telephony solution that meets the needs of call centers: the call reception software offer. It is dedicated to receiving large volumes of calls, making it ideal for call centers looking for a simple, scalable and cost-effective telephony solution .
Developed by professionals, our call center call reception software has all the essential features for business telephony . For example, for optimal management of queues, you can give your caller a choice: either he continues to wait, or he saves the number to receive an automatic call as soon as his turn comes. A marketing message or music of your choice will be played while your caller is on hold. The interactive vocal server function automatically picks up all your calls and directs the caller, via a pre-recorded script, to the appropriate intermediary.
By opting for Kavkom call answering software, your customer service will be able to work in the shortest possible time. Once your order is placed, the software is installed on your system in less than a minute regardless of your location. In addition, we put our team of experts at your disposal to provide you with the technical assistance you need if necessary.
Last but not least, our call center telephony solution is that it is GDPR (General Data Protection Regulation) compliant, just like our predictive dialer solution .
