Do you want to optimize the performance of your call center? To ensure the success of your telephone prospecting, Kavkom offers to install professional telephony within your company. We provide you with various telecommunication tools, including the mass call automaton . This easy-to-install and easy-to-use software solution will allow you to effectively boost your productivity.
What is a mass dialer?
A call automaton is a telephony software developed to simplify the work of call centers. In fact, this technology makes it possible to automatically send a pre-recorded voice message to a certain number of recipients, with just one click. This facilitates telephone campaigns and prospecting.
The mass calling bot is easy to use. First, it needs to be installed and integrated into the company’s system. Then, all you have to do is configure the software via its management interface. After, it is necessary to download the contact list. You must then choose the voice message you wish to broadcast before starting the Auto Dialer function. At the end, the software automatically dials the customers’ phone number and plays the selected audio file.
This device does not need any human intervention, except for the settings, in particular the personalization of voice messages. It should also be noted that the contact list must be an Excel file. Moreover, this technology has an intuitive server function. In other words, the prospect or recipient can interact very well with the software. To do this, he just needs to use the keys on his phone so that the robot directs him to a customer advisor or saves his choices.
When and why to use a mass dialer?
The mass call automaton is an excellent way to achieve successful telemarketing . It is the ideal solution for sending an information message to a large number of people, prospecting or doing direct marketing . Many companies also resort to the use of this technology to carry out market research, fundraising, election campaigns or surveys, etc.
For a call center, the first advantage of installing a mass dialer is time savings . Indeed, as the calls are made automatically, the agents no longer have to dial the numbers one by one. They can call thousands of numbers simultaneously, from a single computer. Another advantage of using a bulk calling bot: displaying results in real time . The agent can quickly know the results of his operation, and therefore, try to improve his productivity. In the event of a problem or customer dissatisfaction, he has the possibility of directly redirecting the customer to other services.
Why choose Kavkom? Since its creation in 2012, Kavkom has constantly sought even more innovative solutions to meet the demands of its customers. In addition to call center software solutions , we also offer Centrex VoIP telephony services. Depending on your needs, we can suggest tailor-made solutions .
We use state-of-the-art technology as well as powerful tools to ensure that we always offer quality and reliable service. Thanks to our automatic numbering software, you will not only save time, but also in performance. Also, you have the possibility to personalize your voice messages . For example, you can include the name of each recipient for each message. In addition, a single Excel sheet is enough to create your contact file, which also facilitates mass calling.
With our bulk call robot software, you can make up to 60,000 calls simultaneously per hour and per campaign. Agents will no longer have to sort numbers or dial them, the software does this automatically. On the other hand, they have the possibility of having their own results, which allows them to optimize their productivity.
Our mass call automaton is programmable, therefore, easy to use. It is also easy to install. And to better help you, we propose to assist you in its implementation as well as its deployment. To go further: centrex VoIP solution