Telephony API for SaaS Providers
Integrate telephony directly into your SaaS
Add calls, phone numbers, and telephony features directly to your application using the Kavkom API. Avoid building an entire telephony infrastructure in-house and let your teams focus on what makes your product valuable.
API
Webhooks
WebRTC
Click-to-call
CALL_STARTED
PHONE_NUMBER
01 · YOUR APP
YOUR SAAS
“Call this contact”
↓
02 · API
KAVKOM API
Numbers · Calls · Events
↓
03 · TELEPHONY LAYER
TELEPHONY
Infrastructure managed by Kavkom
WEBHOOK
CLICK_TO_CALL
WEBRTC
CALL_ENDED
Features
Everything you need to add voice to your SaaS
Simple REST endpoints and a real-time data stream. You handle the orchestration; we take care of the underlying telephony.
01
On-Demand Numbers
Provision geographic or international numbers (DIDs) via API, routed to the extension of your choice.
POST /order · type=did
02
Calls & Click-to-Call
Initiate a call with a single click: the agent’s phone rings, then the call is transferred to the recipient. Customizable caller ID.
POST /active_call/call
03
WebRTC Webphone
A browser-based softphone via SIP.js: call setup/receive, hold, mute, transfer, DTMF. No hardware required.
SIP.js · SimpleUser
04
Automatic Recording
Every call generated by the API is recorded and associated with its call_uuid—ideal for coaching and compliance.
recording: "+OK"
05
Real-Time Events
A WebSocket pushes the status of each call—ringing, active, held, finished—along with the direction, number, and duration.
wss://.../calls?ext=1001
06
Lines & Extensions
Create lines via API and grow your user base. IVR, call queues, and platform-level statistics.
POST /order · type=line
07
SIP Trunk
Already have an IPBX (Asterisk, 3CX, FreeSWITCH, etc.)? Just connect it to our network: incoming and outgoing calls go through a secure SIP trunk.
SIP · TLS / SRTP
08
International Coverage
Local numbers in many countries and calls to destinations worldwide, over a carrier-grade voice infrastructure.
DID · Multi-country
09
Statistics & Monitoring
Volumes, durations, and response rates: Track your teams’ call activity through dashboards.
Dashboards · KPIs
Use Cases
Designed for products that need to make calls
If your app has a “Call” button, it needs this component.
CRM & Sales Tech
Click-to-call from the contact card, automatic logging, and call recording.
Support & Helpdesk
Routed incoming calls, real-time status tracking, and an agent-integrated webphone.
Appointment Scheduling
Voice reminders and confirmations, connecting customers with professionals.
Marketplaces
Dedicated numbers to anonymize and track interactions between sellers and buyers.
Health & Proptech
Teleconsultations and coordination, with recording for traceability.
Dialers & Prospecting
Outbound call campaigns driven by your business logic.
Voice & AI
Connect your chatbots to live calls via the event stream.
Integrators
Add voice capabilities for your end customers under your own brand.
FAQ
Frequently Asked Questions
The basics before we talk.
Is the Kavkom API suitable for SaaS providers?
The Kavkom API is designed to enable the integration of phone features into software environments. The specific integration options must be determined based on your project and the features currently available.
What features can I integrate?
Based on the features currently offered by Kavkom, integration may include virtual numbers, calls, click-to-call, WebPhone/WebRTC, events, and Webhooks.
Do I have to develop the entire telephony infrastructure myself?
The goal is precisely to allow you to rely on Kavkom for the telephony layer and focus your resources on your product. The exact technical details, however, depend on your architecture and your project.
Can I integrate telephony directly into my interface?
The goal of this offering is to enable you to integrate telephony features into your own app’s user experience, based on the technical capabilities provided by Kavkom.
My project requires a specific integration. Is that possible?
The easiest way is to present your architecture and requirements to the Kavkom team so we can determine the integration options best suited to your project.
Let’s talk about your project
Your SaaS. Your experience. Integrated telephony.
Don’t build an entire phone system just to add a few features to your product. Integrate phone capabilities directly into your SaaS with Kavkom.
