regular technical maintenance<\/li>\n<\/ul>\nThe company must also manage system upgrades and infrastructure evolution as the team grows. These installations can be adapted to certain environments, but they generally involve higher deployment costs and heavier technical management. <\/p>\n
Cloud telephony software<\/h3>\n
Cloud telephony solutions are the most widely used by businesses today. The software is hosted remotely and accessible via the Internet. Users can make and receive calls from a browser, application or softphone on their computer. <\/p>\n
This simplifies telephone system set-up. The company doesn’t need to install a switchboard on its premises. Teams can start using the solution quickly, without the need for a complex technical infrastructure. <\/p>\n
Cloud platforms also offer greater flexibility. Users can connect from the office, telecommuting or on the move, all using the same call management system. <\/p>\n
Some solutions, such as Kavkom, offer fully cloud-based VoIP telephony accessible via a web interface. Teams can manage their calls and track their activity without on-site technical installation. The solution operates on a no-commitment, pro-rata<\/strong> basis, making it easy to adapt usage to business needs. <\/p>\nComparison of the main telephone call software<\/h2>\n
Today, there are numerous solutions for managing business calls. Some platforms are designed for sales teams, others for customer support or customer relationship centers. <\/p>\n
Here’s an overview of some of the telephone call software used by businesses.<\/p>\n
Comparison table<\/h3>\n
\n\n\n| Solution<\/th>\n | Type<\/th>\n | Key features<\/th>\n | Target<\/th>\n<\/tr>\n<\/thead>\n |
\n\n| Kavkom<\/td>\n | VoIP cloud telephony<\/td>\n | Dialer, supervision, CRM<\/td>\n | sales teams<\/td>\n<\/tr>\n |
\n| Aircall<\/td>\n | Cloud telephony<\/td>\n | routing, analytics<\/td>\n | customer support<\/td>\n<\/tr>\n |
\n| Ringover<\/td>\n | Cloud telephony<\/td>\n | calls, SMS, analytics<\/td>\n | SME<\/td>\n<\/tr>\n |
\n| CloudTalk<\/td>\n | Call center software<\/td>\n | automation, reporting<\/td>\n | customer relationship centers<\/td>\n<\/tr>\n |
\n| Dialpad<\/td>\n | Cloud telephony<\/td>\n | call analysis<\/td>\n | international companies<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n <\/div>\n Kavkom
<\/b><\/h3>\n![](\"https:\/\/neuroncdn.com\/cdn-0001\/4ecdcefab12618db995461c9dc8e81cce61607c29ec1360e1fec43649d11af3f?ts=1772732030\") <\/p>\n
Kavkom is a VoIP cloud telephony solution designed for companies with regular telephone activity. The platform lets you make and receive calls, monitor team activity and organize communications from an online interface accessible via the Internet. <\/p>\n The solution is used by sales teams, customer services and customer relationship centers who need to monitor their calls and performance. It offers a number of features, including inbound and outbound call management, predictive dialer for call campaigns, agent supervision and dashboards for activity analysis. <\/p>\n Kavkom operates entirely in the cloud, and does not require the installation of an on-site switchboard. The solution is commitment-free and pro-rated, so companies can easily adjust their usage. Kavkom provides the telephony platform and call management tools, but does not manage calls for the company. <\/p>\n Aircall<\/b><\/h3>\n![](\"https:\/\/neuroncdn.com\/cdn-0001\/e6b5cd700f0479ee3ab628db67daa40b83dc62ccabc90f10ab0e2a343da993f7?ts=1772732030\") <\/p>\n
Aircall is a cloud telephony solution used by many sales and customer service teams. The platform enables inbound and outbound calls to be managed from a single application, with call routing and activity monitoring functionalities. <\/p>\n The solution also offers several integrations with CRM and business tools. Users can access customer information during calls and save conversation history in their work tools. <\/p>\n Aircall is often adopted by companies looking for a solution that is easy to deploy and connect to their existing software environment. The platform operates in SaaS mode and can be used from a variety of Internet-connected devices. <\/p>\n Ringover<\/b><\/h3>\n![](\"https:\/\/neuroncdn.com\/cdn-0001\/2f377e378b07e849a7db94ccb2b6a77b4180b8d941b5a7b87f9cd1ee9956dd05?ts=1772732030\") <\/p>\n
Ringover is a cloud telephony platform used by companies wishing to centralize their call management. The solution makes it possible to make and receive calls from a single interface, and to monitor the telephone activity of teams. <\/p>\n The platform offers a range of call management functions, including routing, statistics and integration with business tools. It is used by sales teams, customer service departments and SMEs wishing to structure their telephone activity. <\/p>\n Ringover also includes additional tools to analyze team performance and improve tracking of customer interactions. The solution is accessible via the Internet and can be used from a variety of devices. <\/p>\n CloudTalk<\/b><\/h3>\n![](\"https:\/\/neuroncdn.com\/cdn-0001\/c15ff8749a7f2512dccf810091cb3267683aa8666b856b763af879019a53d514?ts=1772732030\") <\/p>\n
CloudTalk is cloud telephony software mainly used in customer relations centers and environments where teams manage high call volumes. The platform enables inbound and outbound calls to be managed from a centralized interface accessible via the Internet. <\/p>\n The solution offers several tools for organizing telephone activity, such as call routing, queue management and performance monitoring dashboards. These features enable teams to better distribute calls and monitor agent activity. <\/p>\n CloudTalk is often used by companies running structured customer support or customer relationship centers. The platform also integrates with a number of business tools to connect telephony to the systems used by teams. <\/p>\n Dialpad<\/h3>\nDialpad is ![](\"https:\/\/neuroncdn.com\/cdn-0001\/53d370e073fa7d0c3405b0521c4281419b572ef5a704335ebbedced1014854aa?ts=1772732030\") a cloud telephony solution that combines call management with analysis and automation tools. The platform enables companies to make and receive calls while monitoring team activity from a centralized interface. <\/p>\n The solution offers several functions for analyzing conversations and monitoring team performance. These tools give team managers an overall view of telephone activity. <\/p>\n Dialpad is often used by companies with teams spread over several sites or countries. The platform operates entirely online, and can be used from a variety of Internet-connected devices. <\/p>\n How to choose the right call software for your business<\/h2>\nNot all telephony solutions meet the same needs. The choice of call software depends above all on the organization of the company, the volume of calls and the tools already used by the teams. <\/p>\n Before choosing a platform, it’s a good idea to identify the criteria that will have the greatest impact on your day-to-day business.<\/p>\n Team size<\/h3>\nThe first criterion concerns the number of users who will be using the solution. A small sales team will not have the same needs as a customer relations center with several dozen agents. <\/p>\n Some solutions are suitable for small teams making a few calls a day. Others are designed to handle higher call volumes, with more advanced supervision and organization tools. <\/p>\n It is therefore important to check that the platform can evolve with the size of the team and the growth of the business.<\/p>\n Call volume<\/h3>\nCall volume has a direct influence on the functionality required. A company that mainly receives inbound calls will mainly need routing, queuing and call tracking tools. <\/p>\n Conversely, a sales team that makes a lot of outbound calls may need specific tools like click-to-call or predictive dialer to organize call campaigns.<\/p>\n The software must therefore be adapted to the company’s type of telephony activity.<\/p>\n Necessary functions<\/h3>\nNot all platforms include the same functionalities. Some solutions focus solely on call management, while others offer more advanced tools for analyzing and organizing activity. <\/p>\n For example, some companies will need :<\/p>\n \n- agent supervision<\/li>\n
- call logging<\/li>\n
- detailed statistics<\/li>\n
- CRM integration<\/li>\n<\/ul>\n
The important thing is to choose a solution that meets the real needs of your teams, without adding unnecessary complexity.<\/p>\n Integration with existing tools<\/h3>\nIn many companies, telephony has to work with the tools already used by the teams. This is particularly true of CRMs used by sales or customer service teams. <\/p>\n Good integration means, for example, that the customer’s file is automatically displayed when a call arrives, or that the call history is recorded in the CRM.<\/p>\n This eliminates the need for multiple tools and makes it easier to monitor customer relations.<\/p>\n The flexibility of the solution<\/h3>\nFlexibility is also an important consideration when choosing call software. Some platforms impose a commitment over several months, or specific deployment conditions. <\/p>\n Other solutions are more flexible. For example, some cloud telephony platforms allow you to quickly activate lines, add or remove users, and adapt usage to the pace of your business. <\/p>\n Solutions like Kavkom, for example, offer no-commitment, pro-rata billing, making it easy to adjust usage according to activity and team needs. <\/p>\n How much does telephone call software cost?<\/h2>\nThe price of telephone call software varies according to the solution chosen, the features included and the number of users. Most platforms today operate on a monthly subscription model, often calculated on a per-user basis. <\/p>\n In this model, each employee who uses the software has his or her own account. The company pays a monthly or annual subscription fee for each active user. <\/p>\n The subscription model<\/h3>\nThe majority of cloud telephony solutions are offered as SaaS subscriptions. This model enables companies to use the platform without having to install or maintain an on-site telephony infrastructure. <\/p>\n Subscriptions generally include several elements:<\/p>\n \n- software access<\/li>\n
- incoming and outgoing call management<\/li>\n
- some basic functions<\/li>\n
- technical support<\/li>\n<\/ul>\n
The price can then evolve according to the additional features offered by the platform.<\/p>\n Features included or optional<\/h3>\nDepending on the solution, certain features may be included in the basic subscription or offered as optional extras.<\/p>\n For example, some platforms charge separately for :<\/p>\n \n- advanced analysis tools<\/li>\n
- supervision functions<\/li>\n
- certain integrations with third-party tools<\/li>\n<\/ul>\n
So it’s worth checking what’s actually included in the subscription to avoid extra costs.<\/p>\n To give you an idea, cloud telephony software for businesses generally costs between 20 and 60 euros per user per month, depending on features and usage.<\/p>\n For example, some solutions like Kavkom offer a standard package at around \u20ac30 per user per month, including inbound and outbound calls. The platform operates on a no-commitment, pro-rata basis, making it easy to adjust the number of users according to the company’s activity. <\/p>\n This type of model enables companies to start up quickly and adapt their telephony infrastructure as the team grows.<\/p>\n When should you use telephone call software?<\/h2>\nTelephone call software is used in many companies whenever teams need to manage calls on a regular basis. The tool enables communications to be structured, activity to be monitored and exchanges with customers or prospects to be centralized. <\/p>\n Many types of teams use this type of solution on a daily basis.<\/p>\n Commercial prospecting<\/h3>\nSales teams often use call software to organize their prospecting campaigns. The tool enables outgoing calls to be made more quickly, and conversations with prospects to be tracked. <\/p>\n Features such as click-to-call and call lists facilitate contact management. Sales reps can also record exchanges and track conversation history directly from their work tool. <\/p>\n These solutions are particularly useful for teams who handle a large number of calls every day.<\/p>\n Customer service<\/h3>\nCustomer services also use call software to manage incoming customer calls. The system enables calls to be routed to the right person and requests handled by the teams to be tracked. <\/p>\n Routing, queuing and supervision tools help to organize activity when several calls arrive at the same time.<\/p>\n Managers can also monitor customer service activity using the statistics available on the platform.<\/p>\n Technical support<\/h3>\nIn some companies, technical support receives a large number of calls relating to requests for assistance or technical problems.<\/p>\n Call software allows you to record conversations, track request history and quickly access customer-related information.<\/p>\n This facilitates the processing of requests and enables our teams to keep better track of files.<\/p>\n Customer relationship centers<\/h3>\nCustomer relations centers or teams handling large volumes of calls also use this type of platform to organize their activity.<\/p>\n The software lets you allocate calls to agents, monitor performance and analyze overall team activity.<\/p>\n In these environments, supervision, statistics and call management tools play a central role in maintaining a structured service.<\/p>\n ![](\"https:\/\/neuroncdn.com\/cdn-0001\/2d5b2060c6904d7e9c2a916c8786eed3f55a428e0c8f639b2c7169740f3daf8e?ts=1772733010\") <\/a><\/p>\nFAQ : phone call software<\/h2>\nWhat’s the best phone call software?<\/h3>\nThere’s no single solution that’s right for every company. The choice depends above all on the volume of calls, the size of the team and the tools used in the company. The key is to choose a platform capable of managing inbound and outbound calls, tracking activity and integrating with CRM. <\/p>\n What’s the difference between call software and a call center?<\/h3>\nCall software is a tool for managing a company’s telephone communications. A call center is a team or organization that handles customer calls. Software is used to equip teams with the tools they need to handle calls. <\/p>\n Do I need to install any hardware to use calling software?<\/h3>\nMost modern solutions operate in the cloud, and require no on-site technical installation. Users can make and receive calls from any computer or Internet-connected application. <\/p>\n Can call software be used while teleworking?<\/h3>\nYes. Cloud telephony solutions can be accessed from any Internet-connected workstation. Teams can therefore manage calls from the office, at home or on the move. <\/p>\n How to connect call software to a CRM?<\/h3>\nTelephony software can be integrated into CRMs used by sales teams or customer services departments. When a call comes in, the contact record can be displayed automatically, and the call history can be saved in the CRM. <\/p>\n Conclusion<\/h2>\nTelephone call software has become a central tool for companies wishing to structure their communication with customers and prospects. They enable incoming and outgoing calls to be managed, team activity to be monitored and performance to be analyzed from a single interface. <\/p>\n With the development of cloud telephony, these solutions are now much simpler to deploy than a traditional switchboard. Teams can use the platform from different devices and access the same functionalities, whether in the office or remotely. <\/p>\n Solutions like Kavkom, for example, offer fully cloud-based VoIP telephony, enabling companies to manage their calls, track their activity and connect telephony to their business tools. The platform operates on a no-commitment, pro-rata billing basis, so companies can easily adapt their usage to suit their needs. <\/p>\n\n <\/p>\n","protected":false},"excerpt":{"rendered":" Business telephony has come a long way in recent years. On-site switchboards and traditional lines are gradually being replaced by more flexible solutions. Today, many companies use telephone call software to manage their business communications. Calling software lets you make and receive calls directly from a computer or application. It centralizes telephone activity in a […]<\/p>\n","protected":false},"author":15,"featured_media":57811,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[52],"tags":[],"class_list":["post-66531","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telephony"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/66531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=66531"}],"version-history":[{"count":3,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/66531\/revisions"}],"predecessor-version":[{"id":66534,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/66531\/revisions\/66534"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/57811"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=66531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=66531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=66531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
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