Cloud telephony vs. traditional telephony<\/h2>\n
To understand the benefits of cloud telephony, we need to compare it to the more traditional corporate telephony model.<\/p>\n
For a long time, companies used an on-site switchboard<\/strong>, often called a PABX. This system was connected to the operator’s telephone network, and required hardware installation on the premises. <\/p>\n With cloud telephony, the infrastructure is hosted on servers accessible via the Internet. The telephone system is no longer installed in the company. It is managed from an online platform. <\/p>\n This difference changes the way telephony is deployed and managed.<\/p>\n Here are the main distinctions between these two approaches.<\/p>\n In a traditional system, any modification often requires technical intervention. Adding a line, modifying call routing or adapting the switchboard can take time and specific skills. <\/p>\n With cloud telephony, these operations are generally accessible from an online dashboard. Administrators can modify phone system parameters without physical installation or on-site maintenance. <\/p>\n It’s this model that explains the gradual adoption of cloud telephony in businesses, particularly in organizations that work across multiple sites or with distributed teams.<\/p>\n The cloud telephony market has grown considerably in recent years. Today, there are many different platforms, some with very different approaches. <\/p>\n Some solutions are designed for developers, offering mainly technical infrastructures. Others are designed for business teams and offer a ready-to-use telephone system. <\/p>\n Before choosing a solution, several criteria need to be analyzed.<\/p>\n A cloud telephony solution must be able to be implemented quickly. In most cases, companies are looking to modernize their telephony systems without launching a complex technical project. <\/p>\n It is therefore preferable to choose a solution that offers :<\/p>\n The aim is for teams to be able to start using the system without heavy installation or advanced technical configuration.<\/p>\n Not all companies have the same telephony needs.<\/p>\n Some are mainly looking for a switchboard to handle incoming calls. Others need more advanced tools to organize call campaigns or monitor the activity of their teams. <\/p>\n Before choosing a solution, it’s a good idea to check for features such as :<\/p>\n These functions are particularly useful in sales or customer service teams.<\/p>\n Telephony is rarely used alone in a company. It is usually integrated into an environment made up of other tools, such as CRM. <\/p>\n A good cloud telephony solution must be able to connect easily to the tools already used by the company.<\/p>\n For example, this integration enables :<\/p>\n This avoids double entries and makes it easier to monitor customer relations.<\/p>\n Contractual conditions can vary widely from one supplier to another.<\/p>\n Some solutions, such as Kavkom<\/strong>, offer no-commitment, pro-rata billing, enabling companies to easily adjust their telephony according to activity or team size.<\/p>\n For companies wishing to retain flexibility, it may be worth choosing a no-commitment<\/strong> solution with flexible billing<\/strong>, to adapt the subscription to the evolution of their teams.<\/p>\n Telephony remains a critical tool for many companies. When a problem arises, it’s important to be able to get help quickly. <\/p>\n Before choosing a solution, it is useful to find out about :<\/p>\n Responsive support can make a real difference during deployment and in the day-to-day use of the platform.<\/p>\n The way companies manage their calls has changed dramatically. On-site switchboards are still present in some organizations, but the trend is clearly towards cloud switchboards<\/strong>. <\/p>\n This model enables calls to be managed from a platform accessible via the Internet, with no telephone infrastructure to maintain on the premises. Teams can use their business line from a computer, mobile application or compatible IP phone. <\/p>\n For many companies, cloud telephony means greater flexibility in work organization. It makes it easier to manage incoming calls, track telephone activity and equip teams spread over several sites. <\/p>\n The choice of solution will then depend on a number of factors: the size of the company, the organization of its teams, the tools already in use and the level of functionality expected.<\/p>\n Companies looking to modernize their telephony systems are generally looking for a solution that is easy to deploy, remotely accessible and capable of integrating with existing business tools.<\/p>\n This is precisely the rationale behind cloud telephony solutions designed for sales teams, customer services or in-house call<\/a> centers: to offer a professional telephone system, accessible from anywhere, and manageable from a centralized interface.<\/p>\n There are a number of solutions available today for setting up cloud telephony within a company. Some platforms are aimed primarily at developers, and offer a technical infrastructure. Others are designed for business teams wishing to rapidly deploy an operational telephone system. <\/p>\n This is particularly true of Kavkom<\/strong>, a VoIP cloud telephony solution that enables companies to manage their business calls from an online interface. The platform lets you set up a cloud switchboard, manage business numbers and track team call activity. <\/p>\n\n\n
\n \nTraditional telephony<\/th>\n Cloud telephony<\/th>\n<\/tr>\n<\/thead>\n \n On-site switchboard<\/td>\n Cloud-hosted switchboard<\/td>\n<\/tr>\n \n On-site technical installation<\/td>\n Remote activation and configuration<\/td>\n<\/tr>\n \n Hardware maintenance by the company<\/td>\n Vendor-managed infrastructure<\/td>\n<\/tr>\n \n More complex line addition<\/td>\n Quick creation of new users<\/td>\n<\/tr>\n \n Mainly for office use<\/td>\n Access from a variety of devices<\/td>\n<\/tr>\n \n Extensive technical administration<\/td>\n Management via web interface<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n How to choose a cloud telephony solution for your business<\/h2>\n
Easy to deploy and learn<\/h3>\n
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Features tailored to your business activity<\/h3>\n
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Integration with business tools<\/h3>\n
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Contractual flexibility<\/h3>\n
Quality of guidance and support<\/h3>\n
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Cloud telephony, a logical evolution for business communications<\/h2>\n
Example of a cloud telephony solution: Kavkom<\/h2>\n