{"id":63835,"date":"2025-11-27T10:30:00","date_gmt":"2025-11-27T08:30:00","guid":{"rendered":"https:\/\/kavkom.com\/useful-information\/migration-to-a-cloud-switchboard-for-clinics-a-step-by-step-guide\/"},"modified":"2025-12-31T09:52:19","modified_gmt":"2025-12-31T07:52:19","slug":"migration-to-a-cloud-switchboard-for-clinics-a-step-by-step-guide","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/articles\/telephony\/migration-to-a-cloud-switchboard-for-clinics-a-step-by-step-guide\/","title":{"rendered":"Migration to a cloud switchboard for clinics: A step-by-step guide"},"content":{"rendered":"\n<p><\/p>\n\n<p>An efficient <strong>switchboard<\/strong> is the key to <strong>maintaining a fluid link with patients<\/strong>. But<strong> traditional systems quickly show their limitations <\/strong>: they are inflexible, costly to maintain and difficult to adapt to a clinic&#8217;s specific needs. <\/p>\n\n<p>This <strong>step-by-step<\/strong> guide shows you <strong>how to <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-migrating-to-an-enterprise-cloud-telephony-solution-for-smbs-5-steps\/\">migrate<\/a> to a<\/strong> <strong>cloud-based medical switchboard<\/strong>. You&#8217;ll <strong>understand the problems this change solves<\/strong>, <strong>discover the concrete benefits<\/strong> and <strong>get a practical plan for a successful transition<\/strong>. <\/p>\n\n<h3 class=\"wp-block-heading\">Points to remember :<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>Clinics are faced with <strong>an overload of calls<\/strong>, <strong>putting pressure on secretaries <\/strong>and directly impacting the patient experience.<\/li>\n\n\n\n<li>A <strong>medical switchboard<\/strong> <strong>centralizes and distributes calls<\/strong>, taking into account the specificities of healthcare: emergencies, confidentiality, coordination of practitioners.<\/li>\n\n\n\n<li><strong>Traditional systems have their limitations<\/strong>: lack of flexibility, high costs and difficulties integrating with medical diaries.<\/li>\n\n\n\n<li>Moving to thecloud <strong>transforms call management<\/strong> with intelligent routing, integration with schedules and RGPD compliance.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/app.kavkom.com\/registration?language=french&amp;utm_campaign=agemia&amp;utm_source=blog&amp;utm_medium=standard+t%C3%A9l%C3%A9phonique+clinique\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/3267cb85b6c1bb090ac62a613549012c805308ffca7169abb00d7ee5fc515608?ts=1760096958\" alt=\"\"\/><\/a><\/figure>\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/kavkom.com\/en\/free-trial\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=standard%20t%C3%A9l%C3%A9phonique%20clinique\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/1d149aaaa999dcfa8915949f67486757fd821aa759dcae6f538c8b8cacbe2781?ts=1757098461\" alt=\"\" style=\"width:800px;height:auto\"\/><\/a><\/figure>\n\n<h2 class=\"wp-block-heading\">What is a medical switchboard?<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/5cb2d2787c370092d330b0641e8de75a8f60de68ff88080aa5e7d0bd49d6b14a?ts=1760028160\" alt=\"-Illustration =&amp;gt; A medical building pictogram (red\/green cross) linked by lines to three pictograms: a doctor, a secretary and a patient. The switchboard (in the center) distributes calls. \"\/><\/figure>\n\n<p>A <strong>medical switchboard<\/strong> is an <strong>interface that centralizes the reception <\/strong>and<strong> distribution of calls within a healthcare facility<\/strong>. Unlike a conventional company switchboard, it <strong>meets specific requirements<\/strong>: emergency management, data confidentiality, coordination between practitioners and responsiveness to patients. <\/p>\n\n<p>In a clinic, <strong>every call may concern a sensitive request<\/strong>: a post-operative follow-up, an unexpected emergency, or a simple change of schedule. <strong>The quality of <\/strong><strong>telephone reception<\/strong> has a direct impact on patient perception.<\/p>\n\n<h2 class=\"wp-block-heading\">Common problems in clinics<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/7165ae83fc54159967c1f8eb897ce60d7373db6b79e2715096a01068e447a899?ts=1760027209\" alt=\"-Illustration =&amp;gt; An overworked secretary, phone at her ear, files piling up. Several call-waiting bubbles appear around her, some crossed out to show lost calls. \"\/><\/figure>\n\n<p>Despite their key role, many medical facilities<strong> still operate with aging systems.<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Call peaks difficult to manage<\/strong>: on Monday mornings, after vacations or during epidemics, <strong>the lines explode<\/strong>. Calls are lost, patients hang up. <\/li>\n\n\n\n<li><strong>Lack of visibility over the diary<\/strong>: <strong>the secretary has to juggle<\/strong> several software programs, which slows down appointment scheduling.<\/li>\n\n\n\n<li><strong>Stress for staff<\/strong>: having to handle several incoming calls while greeting patients at the reception desk creates a <strong>double burden that&#8217;s hard to cope with<\/strong>.<\/li>\n\n\n\n<li><strong>Poor patient experience<\/strong>: long waits, multiple transfers, lost messages.<\/li>\n<\/ul>\n\n<p>These problems are not just logistical. They have a <strong>direct impact on the quality of the patient relationship <\/strong>and on <strong>the clinic&#8217;s reputation<\/strong>. A missed call can <strong>mean a lost appointment, or even a delicate medical situation<\/strong>.  <\/p>\n\n<h2 class=\"wp-block-heading\">Why moving to the cloud is a game-changer<\/h2>\n\n<p>The <strong>cloud<\/strong> enables us to<strong> transform a<\/strong> rigid<strong> telephone system<\/strong> into an agile tool designed for healthcare.<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Intelligent management of incoming calls<\/strong>: personalized queues, music, adapted messages (e.g. emergency instructions).<\/li>\n\n\n\n<li><strong>Integration with the medical diary<\/strong>: calls are linked directly to the practitioner&#8217;s schedule, making it easier to book appointments.<\/li>\n\n\n\n<li><strong>Enhanced responsiveness<\/strong>: in the event of overload, calls can be redirected to another site, a teleworking secretary or a dedicated emergency service.<\/li>\n\n\n\n<li><strong>Confidentiality and <a href=\"https:\/\/www.economie.gouv.fr\/entreprises\/gerer-son-entreprise-au-quotidien\/assurer-sa-cybersecurite-et-la-protection-de-ses\/le#:~:text=Le+r%C3%A8glement+g%C3%A9n%C3%A9ral+de+protection,application+le+25+mai+2018.\" target=\"_blank\" rel=\"noopener\">RGPD compliance<\/a><\/strong>: the secure <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/7-key-steps-to-move-from-a-traditional-phone-system-to-a-cloud-phone-platform\/\">cloud platform<\/a> protects telephone data flows and data, while giving clinics control over their settings and access management to guarantee full compliance.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Before \/ After the cloud<\/h3>\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Situation<\/th><th>Classic standard<\/th><th>Cloud switchboard<\/th><\/tr><\/thead><tbody><tr><td>Managing call peaks<\/td><td>Saturation, lost calls<\/td><td>Intelligent routing, queuing<\/td><\/tr><tr><td>Telephone reception<\/td><td>Long waiting times<\/td><td>Fluid, personalized messages<\/td><\/tr><tr><td>Agenda and planning<\/td><td>Double entry, frequent errors<\/td><td>Integration with medical diary<\/td><\/tr><tr><td>Flexibility<\/td><td>Fixed equipment, heavy maintenance<\/td><td>Accessible on any device<\/td><\/tr><tr><td>Privacy<\/td><td>Non-compliance risk<\/td><td>RGPD compliant hosting<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<p><em>Switching to the cloud is like <strong>replacing a single line <\/strong>with a multi-lane freeway. Calls flow without traffic jams, and every patient quickly finds the right exit. <\/em><\/p>\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/kavkom.com\/en\/free-trial\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=standard%20t%C3%A9l%C3%A9phonique%20clinique\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/1d149aaaa999dcfa8915949f67486757fd821aa759dcae6f538c8b8cacbe2781?ts=1757098461\" alt=\"\" style=\"width:800px;height:auto\"\/><\/a><\/figure>\n\n<h2 class=\"wp-block-heading\">A step-by-step guide to migrating to a cloud switchboard<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/064b38a6fcb1fcb5949379622981091fd0fc15eee46ccb7e19e02865eda25d81?ts=1760026889\" alt=\"Illustration =&amp;gt; A horizontal frieze with 5 numbered pictograms: 1) Audit (magnifying glass), 2) Needs (list), 3) Choice of solution (cloud with telephone), 4) Training (group of people), 5) Follow-up and adjustment (graph).    \"\/><\/figure>\n\n<p><strong>Switching from a traditional telephone system<\/strong> to a cloud solution may seem complex. However,<strong> the process becomes fluid <\/strong>if it is broken down into stages. Here&#8217;s how a clinic can<strong> modernize its telephone reception system without disrupting its business<\/strong>.  <\/p>\n\n<h3 class=\"wp-block-heading\">Step 1 &#8211; Audit the current system<\/h3>\n\n<p>Before making any decisions, it&#8217;s a <strong>good idea to take stock of the situation<\/strong>.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>How many incoming calls do you receive every day?<\/li>\n\n\n\n<li>What are the most critical peak times?<\/li>\n\n\n\n<li>What malfunctions are common (lost calls, failed transfers, out-of-sync schedules)?<\/li>\n<\/ul>\n\n<p>An audit<strong>identifies weak points<\/strong>, but also what&#8217;s already working. This is <strong>the basis for avoiding the same problems<\/strong> with the new system. <\/p>\n\n<h3 class=\"wp-block-heading\">Step 2 &#8211; Identifying a clinic&#8217;s specific needs<\/h3>\n\n<p>Each medical facility has <strong>its own particularities<\/strong>. A small medical center will not have the same constraints as a hospital. Points to clarify:  <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Emergency management<\/strong>: how to prioritize critical calls?<\/li>\n\n\n\n<li><strong>Medical diary<\/strong>: should it be integrated directly with practitioners&#8217; schedules?<\/li>\n\n\n\n<li><strong>Telephone answering service<\/strong>: should it be provided in the evening or at weekends?<\/li>\n\n\n\n<li><strong>Teleworking<\/strong>: should staff be able to pick up the phone remotely?<\/li>\n<\/ul>\n\n<p>These needs must guide the choice of functionalities. The idea is to <strong>find a solution that adapts to the daily lives of secretaries and practitioners<\/strong>, not the other way around. <\/p>\n\n<h3 class=\"wp-block-heading\">Step 3 &#8211; Choosing the right solution<\/h3>\n\n<p>At this stage, there are several options. Some clinics <strong>rely on outsourcing solutions<\/strong>, while others prefer an in-house <strong>cloud switchboard<\/strong>. <\/p>\n\n<p>A cloud system offers <strong>invaluable flexibility<\/strong>:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Intelligent call routing according to time or skills.<\/li>\n\n\n\n<li>Integration with medical management software.<\/li>\n\n\n\n<li>Multi-device access (PC, IP phone, smartphone).<\/li>\n\n\n\n<li>Automatic updates without heavy hardware.<\/li>\n<\/ul>\n\n<p>The choice <strong>depends on the clinic&#8217;s size<\/strong>, budget and desired degree of autonomy.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 4 &#8211; Planning deployment and training<\/h3>\n\n<p>Migration <strong>doesn&#8217;t<\/strong> happen <strong>overnight<\/strong>. Good planning <strong>reduces the risk of service interruptions<\/strong>. <\/p>\n\n<ol class=\"wp-block-list\">\n<li><strong>Set a timetable<\/strong>: choose an off-peak period (e.g. outside school vacations).<\/li>\n\n\n\n<li><strong>Preparing teams<\/strong>: <strong>informing secretaries and practitioners<\/strong> of upcoming changes.<\/li>\n\n\n\n<li><strong>Parallel testing<\/strong>: run the old and new systems side by side for a few days to check their fluidity.<\/li>\n\n\n\n<li><strong>Train staff<\/strong>: spend time getting to grips with the new switchboard.<\/li>\n<\/ol>\n\n<p>This phase is decisive: a high-performance tool is useless if <strong>the team is not comfortable with its day-to-day use.<\/strong><\/p>\n\n<h3 class=\"wp-block-heading\">Step 5 &#8211; Monitor and adjust<\/h3>\n\n<p>Once the cloud standard is in place, it&#8217;s time to <strong>measure its effects<\/strong>. Most solutions offer <strong>detailed dashboards<\/strong>: <\/p>\n\n<ul class=\"wp-block-list\">\n<li>Incoming and outgoing call volume.<\/li>\n\n\n\n<li>Average waiting time.<\/li>\n\n\n\n<li>Rate of calls answered.<\/li>\n\n\n\n<li>Breakdown by practitioner or department.<\/li>\n<\/ul>\n\n<p>These indicators can be used to <strong>quickly identify areas for improvement<\/strong>. For example, if Monday morning calls remain saturated, it may be appropriate to <strong>temporarily reinforce the team or set up a specific greeting<\/strong>. <\/p>\n\n<h3 class=\"wp-block-heading\">Checklist &#8211; Successful migration<\/h3>\n\n<p>To keep you on track, here&#8217;s a quick checklist:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Audit of current system carried out.<\/strong><\/li>\n\n\n\n<li><strong>Specific needs identified (emergencies, diary, duty).<\/strong><\/li>\n\n\n\n<li><strong>Cloud solution selected according to the clinic&#8217;s criteria.<\/strong><\/li>\n\n\n\n<li><strong>Deployment schedule set.<\/strong><\/li>\n\n\n\n<li><strong>Secretary training organized.<\/strong><\/li>\n\n\n\n<li><strong>Follow-up of indicators set up.<\/strong><\/li>\n<\/ul>\n\n<p>A migration project should not be seen as a sudden break. Rather, it&#8217;s a <strong>gradual transition<\/strong>, with each stage reducing friction and <strong>paving the way for a more responsive and serene telephone service<\/strong>. <\/p>\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/kavkom.com\/en\/free-trial\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=standard%20t%C3%A9l%C3%A9phonique%20clinique\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/1d149aaaa999dcfa8915949f67486757fd821aa759dcae6f538c8b8cacbe2781?ts=1757098461\" alt=\"\" style=\"width:800px;height:auto\"\/><\/a><\/figure>\n\n<h2 class=\"wp-block-heading\">How to choose the right provider for a clinical switchboard<\/h2>\n\n<p><strong>The clinical switchboard market<\/strong> is vast. Between specialized healthcare providers, generalist solutions and cloud offerings, <strong>it can be hard to find your way around<\/strong>. And yet, <strong>there are certain criteria that really make all the difference <\/strong>in a medical environment.  <\/p>\n\n<h3 class=\"wp-block-heading\">Unavoidable criteria<\/h3>\n\n<ol class=\"wp-block-list\">\n<li><strong>Reliability and security<\/strong><br\/>A clinic switchboard must <strong>respect<\/strong> <strong>patient confidentiality<\/strong>. <a href=\"https:\/\/www.cnil.fr\/fr\/thematiques\/sante\" target=\"_blank\" rel=\"noopener\">The CNIL reminds us<\/a> that health data is particularly sensitive and requires compliant telephone tools. Hosting must be RGPD-compliant and offer full call traceability.  <\/li>\n\n\n\n<li><strong>Flexible contracts<\/strong><br\/>A hospital or clinic is subject to fluctuations in activity. A no-commitment solution with flexible billing allows you to adapt to periods of low or high activity. <\/li>\n\n\n\n<li><strong>User experience<\/strong><br\/>An easy-to-use tool reduces stress for secretaries and minimizes scheduling errors. Ergonomics are as important as technology. <\/li>\n\n\n\n<li><strong>Integration with<\/strong><br\/><strong>medical diary<\/strong> The ability to connect <strong>practitioners&#8217; schedules<\/strong> directly to the switchboard <strong>facilitates appointment scheduling <\/strong>and reduces double entry.<\/li>\n\n\n\n<li><strong>Human support<\/strong><br\/>In the event of a problem, rapid response is vital. Support must be French-speaking, responsive and accessible by phone, not just via online tickets. <\/li>\n<\/ol>\n\n<h3 class=\"wp-block-heading\">Available solutions<\/h3>\n\n<p>Several options are available to clinics:<\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Outsourcing<\/strong>: <strong>entrust call management to a telesecretarial service provider<\/strong>. Practical for small structures, but less flexible. <\/li>\n\n\n\n<li><strong>Internal cloud solution<\/strong>: <strong>install a switchboard hosted in the cloud<\/strong>, accessible by the team in real time. Ideal for maintaining control while reducing infrastructure costs. <\/li>\n<\/ul>\n\n<p>Some platforms combine the best of both worlds. For example, Kavkom provides a 100% cloud switchboard, which clinics use to manage incoming calls themselves with greater efficiency and flexibility &#8211; without going through an outsourced telesecretarial service. <\/p>\n\n<p><strong>Key features of Kavkom :<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/call-routing\/\"><strong>Intelligent routing<\/strong><\/a> according to schedule or department, to direct each call to the right team.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/waiting-queue\/\">Queues<\/a> and IVR<\/strong> (interactive voice response) to structure reception and inform callers.<\/li>\n\n\n\n<li><strong><a href=\"https:\/\/kavkom.com\/en\/integrations\/\">CRM and business toolintegrations<\/a><\/strong> (Zoho, Salesforce, HubSpot, Pipedrive, Zendesk) + <strong>API<\/strong> to connect the clinical ecosystem.<\/li>\n\n\n\n<li><a href=\"https:\/\/help.kavkom.com\/dialer\/dialer-supervision-agents\/\"><strong>Real-time supervision<\/strong><\/a> with dashboards, recording and double-listening for quality control.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/kavkom.com\/en\/free-trial\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=standard%20t%C3%A9l%C3%A9phonique%20clinique\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/1d149aaaa999dcfa8915949f67486757fd821aa759dcae6f538c8b8cacbe2781?ts=1757098461\" alt=\"\" style=\"width:800px;height:auto\"\/><\/a><\/figure>\n\n<h3 class=\"wp-block-heading\">Economic and organizational benefits<\/h3>\n\n<p>A <strong>cloud switchboard<\/strong> doesn&#8217;t just improve patient reception. It also changes the internal organization and budget. <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Reduced costs<\/strong>: no need to buy heavy equipment or pay rigid contracts.<\/li>\n\n\n\n<li><strong>Financial flexibility<\/strong>: prorated billing, possibility of suspending a line during the summer.<\/li>\n\n\n\n<li><strong>Increased productivity<\/strong>: fewer dropped calls, less time spent looking for a free slot.<\/li>\n\n\n\n<li><strong>Enhanced image<\/strong>: a smooth, responsive welcome boosts patient confidence.<\/li>\n<\/ul>\n\n<p>According to <a href=\"https:\/\/www.mckinsey.com\/fr\/~\/media\/McKinsey\/Locations\/Europe+and+Middle+East\/France\/Our+Insights\/Accelerer+la+mutation+numerique+des+entreprises\/Rapport_Accelerer_la_mutation_numerique_des_entreprises.pdf\" target=\"_blank\" rel=\"noopener\">McKinsey<\/a>, a company that succeeds in its digital transformation can see its operating profit increase by 40%, while an organization that fails to adapt risks suffering <strong>a sharp decline<\/strong>.<\/p>\n\n<h2 class=\"wp-block-heading\">FAQ &#8211; Everything you need to know about medical switchboards<\/h2>\n\n<h3 class=\"wp-block-heading\">What is a telephony switchboard?<\/h3>\n\n<p>It&#8217;s a <strong>system that centralizes an organization&#8217;s calls<\/strong> and dispatches them to the right person or department. In a clinic, this is the first point of contact between patients and the medical team. <\/p>\n\n<h3 class=\"wp-block-heading\">What is the medical switchboard service?<\/h3>\n\n<p>This is a <strong>telephone switchboard adapted to the healthcare sector<\/strong>, which handles incoming calls, appointment scheduling and, in some cases, the transmission of medical instructions. The aim is to streamline reception and avoid lost calls. <\/p>\n\n<h3 class=\"wp-block-heading\">Which telephone switchboard to choose for a clinic?<\/h3>\n\n<p>The choice depends on the size of the organization and its needs. For a small facility, an outsourced telesecretariat may suffice. For a larger clinic, a <strong>cloud switchboard<\/strong> gives you maximum flexibility and control.  <\/p>\n\n<h3 class=\"wp-block-heading\">How do I answer a call to a clinic switchboard?<\/h3>\n\n<p>Medical reception must be both fast and empathetic. Cloud solutions can personalize on-hold messages, automatically display patient records, and redirect the call to the right practitioner or secretary as needed. <\/p>\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n<p>The telephone remains <strong>the backbone of patient relations<\/strong>. In a clinic, every call can <strong>represent an emergency<\/strong>, a sensitive request or a vital appointment. <strong>Relying on a<\/strong> <strong>cloud switchboard<\/strong> not only helps absorb call peaks, but also <strong>offers a more human and fluid welcome<\/strong>. <\/p>\n\n<p>We&#8217;ve looked at the problems of traditional systems, the concrete benefits of the cloud and <strong>the steps to successful migration<\/strong>. You now have a roadmap for <strong>choosing and deploying the right tool for your clinic<\/strong>. <\/p>\n\n<p>A final word of advice: take the time to<strong> compare service providers<\/strong> and<strong>involve your teams in the choice<\/strong>. The right switchboard <strong>is not just technology<\/strong>. It&#8217;s a <strong>trusted partner <\/strong>for your patients and practitioners.  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>An efficient switchboard is the key to maintaining a fluid link with patients. But traditional systems quickly show their limitations : they are inflexible, costly to maintain and difficult to adapt to a clinic&#8217;s specific needs. This step-by-step guide shows you how to migrate to a cloud-based medical switchboard. You&#8217;ll understand the problems this change [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":63543,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[52],"tags":[],"class_list":["post-63835","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telephony"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/63835","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=63835"}],"version-history":[{"count":4,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/63835\/revisions"}],"predecessor-version":[{"id":64293,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/63835\/revisions\/64293"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/63543"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=63835"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=63835"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=63835"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}