{"id":63713,"date":"2025-12-18T16:57:57","date_gmt":"2025-12-18T14:57:57","guid":{"rendered":"https:\/\/kavkom.com\/useful-information\/how-to-migrate-from-your-traditional-pbx-to-a-voip-cloud-solution-in-5-steps\/"},"modified":"2025-12-31T09:57:48","modified_gmt":"2025-12-31T07:57:48","slug":"how-to-migrate-from-your-traditional-pbx-to-a-voip-cloud-solution-in-5-steps","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/useful-information\/how-to-migrate-from-your-traditional-pbx-to-a-voip-cloud-solution-in-5-steps\/","title":{"rendered":"How to migrate from your traditional PBX to a VoIP Cloud solution in 5 steps"},"content":{"rendered":"\n<p><strong>Hybrid working<\/strong>, CRM tools and messaging applications have changed the way we communicate.<br\/>While everything becomes mobile and connected, your switchboard remains frozen in the equipment room.<\/p>\n\n<p>This guide will help you understand why the <strong>PBX<\/strong> is reaching its limits, and how <strong>IP telephony<\/strong> (or <strong>VoIP PBX<\/strong>) can give your business back its flexibility.<br\/>You&#8217;ll discover how to <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-migrating-to-an-enterprise-cloud-telephony-solution-for-smbs-5-steps\/\">migrate<\/a> step-by-step to a <strong>cloud<\/strong> solution, with no disruption to service and real <strong>productivity<\/strong> gains.<\/p>\n\n<h3 class=\"wp-block-heading\">Points to remember :<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>The <strong>traditional PBX<\/strong> remains reliable, but its local architecture limits mobility and integration with modern tools.<\/li>\n\n\n\n<li>The gradual end of the <strong>switched telephone network (PSTN)<\/strong> is forcing companies to prepare for the transition to IP technologies.<\/li>\n\n\n\n<li><strong>IP telephony<\/strong> transforms voice into <a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/advanced-call-statistics\/\">usable data<\/a>: every call becomes measurable and analyzable.<\/li>\n\n\n\n<li>A system <strong>hosted in the cloud<\/strong> reduces <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/7-key-steps-to-move-from-a-traditional-phone-system-to-a-cloud-phone-platform\/\">maintenance costs<\/a>, facilitates telecommuting and centralizes supervision.<\/li>\n\n\n\n<li>Migrating to a VoIP solution prepares your company for the <strong>all-IP<\/strong> era and for more fluid, connected and scalable communication.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/cd7ec98c4678a774aa917f6fbd71b81d3dc079fef42ae0392793bb4671bce1f2?ts=1762258955\" alt=\"\"\/><\/figure>\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/kavkom.com\/en\/free-trial\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=voip%20pbx\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/1d149aaaa999dcfa8915949f67486757fd821aa759dcae6f538c8b8cacbe2781?ts=1757098461\" alt=\"\" style=\"width:800px;height:auto\"\/><\/a><\/figure>\n\n<h2 class=\"wp-block-heading\">Why rethink your PBX telephone system?<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/a4a3d1d20418dce5d9e691547f6c2b92aebe662ac8d2d393ef486638cfbd03e8?ts=1761207630\" alt=\"-Illustration =&amp;gt; An agent wearing a headset works at a computer displaying a modern dashboard. Around him, simple icons illustrate the key functions of a modern IP telephony system: a message bubble (messaging), an address book (CRM), a cloud (cloud), a telephone (calls) and a graphic (real-time supervision). \"\/><\/figure>\n\n<p>The <strong>PBX<\/strong> (Private Branch Exchange) has long been the mainstay of <a href=\"\/\">corporate communications<\/a>.<br\/>It connects internal stations, distributes <strong>telephone calls<\/strong>, and ensures reliable operation as long as everyone works from the same location.<\/p>\n\n<p>But this <strong>traditional telephone system<\/strong> relies on physical lines and local hardware.<br\/>Each addition, breakdown or move still requires technical intervention, which limits responsiveness and increases operating costs.<br\/>The real cost is not limited to maintenance: it extends to lost time, rigidity and lack of integration with your business tools.<\/p>\n\n<h3 class=\"wp-block-heading\">Technical and regulatory limits of the PSTN<\/h3>\n\n<p>The <strong>switched telephone network (PSTN)<\/strong>, on which a large proportion of PBXs are based, is living out its final years.<br\/><a href=\"https:\/\/www.arcep.fr\/la-regulation\/grands-dossiers-reseaux-fixes\/la-fermeture-du-reseau-cuivre\/du-developpement-de-la-fibre-a-la-fermeture-du-cuivre.html\" target=\"_blank\" rel=\"noopener\">According to<strong>ARCEP<\/strong>, it is<\/a> due tobe phased out by <strong>2030<\/strong>.<\/p>\n\n<p>In concrete terms, this means that copper infrastructures will no longer be maintained.<br\/>Businesses will have to switch to <strong>IP<\/strong> technologies, capable of transmitting voice over the Internet.<\/p>\n\n<p>Postponing the transition would mean losing control of the timetable. Better to plan now, and migrate gradually to hosted IP telephony. <\/p>\n\n<h3 class=\"wp-block-heading\">When telephony becomes data<\/h3>\n\n<p>A <strong>PBX<\/strong> sends calls.<br\/>A <strong>VoIP<\/strong> solution sends data.<\/p>\n\n<p>Each call becomes measurable data (duration, <a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/advanced-call-statistics\/\">response rate<\/a>, sound quality), accessible via real-time dashboards.<\/p>\n\n<p>A call center can adjust its working hours according to peaks in activity.<br\/>A sales team can identify the best times to contact prospects.<br\/>Management finally gains a complete overview of <strong>productivity<\/strong>.<\/p>\n\n<h3 class=\"wp-block-heading\">The gap with modern tools<\/h3>\n\n<p>Today, your teams work with CRM, messaging tools and collaborative platforms already hosted in the <strong>cloud<\/strong>.<br\/>Telephony often remains the last disconnected brick in this ecosystem.<\/p>\n\n<p>A <strong>PBX<\/strong> can&#8217;t <strong>integrate<\/strong> customer information.<br\/>Impossible to launch a <strong>click-to-call<\/strong> from a CRM, automatically record conversations or centralize call statistics.<\/p>\n\n<p>With <strong>IP telephony<\/strong>, everything changes.<br\/>Your agents call from their browsers, their voice messages arrive by e-mail and data is synchronized between tools. Telephony once again becomes a lever for sales performance, rather than a technical constraint. <\/p>\n\n<h2 class=\"wp-block-heading\">Technical comparison: PBX vs VoIP PBX vs Cloud<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/f4426ebb9321cb7d6d7f7136c36d38392dfc94122165abca1dfcfb98a9ba7329?ts=1761207209\" alt=\"-illustration =&amp;gt; Three icons aligned with their captions: on the left, a gray cabinet labeled PBX (local hardware system); in the center, a blue router labeled VoIP PBX (voice over the Internet); on the right, a large luminous cloud with the word Cloud (hosted and connected telephony).\"\/><\/figure>\n\n<p>Modernizing business telephony means moving from a rigid local system to a scalable, cloud-connected platform.<br\/>To understand what the <strong>cloud<\/strong> is really changing, we first need to compare the three models: <strong>PBX<\/strong>, <strong>VoIP PBX<\/strong> and <strong>hosted phone system<\/strong>.<\/p>\n\n<h3 class=\"wp-block-heading\">Costs and maintenance<\/h3>\n\n<p><strong>PBXs<\/strong> and <strong>VoIP PBXs<\/strong> do not have the same business model.<br\/>A <strong>PBX<\/strong> requires a significant initial investment: purchase of equipment, installation of lines, regular maintenance.<br\/>Every extension, every breakdown, every move involves additional costs and delays.<\/p>\n\n<p>The <strong>VoIP PBX<\/strong>, on the other hand, works on the same internal principle, but transmits <strong>calls<\/strong> via the Internet rather than the dial-up telephone network.<br\/>This already reduces certain costs: fewer cables, less physical equipment, and faster deployment.<br\/>But maintenance remains local: software updates and sometimes the intervention of a technician are still required.<\/p>\n\n<p>A 100% cloud phone system, like Kavkom, works on a subscription basis: no hardware to install, no on-site visits, and pro rata billing with no commitment.<br\/>No hardware purchase, no server room, no on-site visits.<br\/>The company pays only for the lines it uses, and can suspend or add accounts in minutes.<\/p>\n\n<p>This flexibility becomes invaluable when business fluctuates, for example during seasonal peaks or prospecting campaigns.<br\/>The cloud model thus transforms a capital expenditure (CAPEX) into an operating expense (OPEX).<br\/>Costs become predictable, controlled and linked to actual usage.<\/p>\n\n<h3 class=\"wp-block-heading\">Available features<\/h3>\n\n<p>A <strong>traditional PBX<\/strong> offers the basics: call transfer, call waiting, dual call and simple <strong>voicemail<\/strong>.<br\/>These tools were sufficient when telephony was limited to one fixed line per office.<\/p>\n\n<p><strong>VoIP PBX<\/strong> adds a digital layer: it converts voice into data and enables <strong>voice communication<\/strong> via the Internet.<br\/>This opens the door to new options: call recording, <strong>interactive voice response (IVR)<\/strong>, automatic forwarding.<br\/>But the whole package remains limited by local hardware and the complexity of configuration.<\/p>\n\n<p><a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/cloud-telephony-to-manage-the-telephone-reception-of-several-entities\/\">Cloud telephony<\/a> goes a step further: it combines supervision, CRM integrations, intelligent routing and unified messaging in a single interface.<br\/>Functionalities are no longer dependent on the workstation or site: they can be accessed via a simple Internet connection.<br\/>Teams can call from a PC, an IP phone or a mobile application, with no difference in quality.<\/p>\n\n<p>Hosted <strong>VoIP PBX<\/strong> platforms combine several building blocks: <strong>real-time supervision<\/strong>, complete history, <strong>CRM integration<\/strong> and unified messaging.<br\/>All in a single interface, often inspired by the consumer web.<\/p>\n\n<p>A supervisor can view a department&#8217;s call flow, listen to a recording or intervene via a whisper function.<br\/>A sales representative can trigger a <strong>click-to-call<\/strong> directly from his or her customer file.<br\/>These functions, previously reserved for large call centers, are becoming accessible to all companies, whatever their size.<\/p>\n\n<p>The major difference lies in simplicity: the <strong>cloud<\/strong> no longer requires complex parameterization or in-house servers.<br\/>Everything is done online, in just a few clicks.<\/p>\n\n<h3 class=\"wp-block-heading\">Safety and reliability<\/h3>\n\n<p>For a long time, <strong>IP telephony<\/strong> raised doubts about security.<br\/>But technologies have evolved, and today the <strong>cloud<\/strong> is more stable than a local network.<\/p>\n\n<p>A conventional <strong>PBX<\/strong> depends entirely on its physical environment.<br\/>A power failure, overheating or network problem can bring the entire telephony system to a standstill.<br\/>No redundancy, no automatic failover.<\/p>\n\n<p>Conversely, a <strong>hosted server<\/strong> relies on redundant infrastructures: if one zone goes down, another instantly takes over.<br\/><strong>Communications are encrypted<\/strong> from end to end, using protocols such as TLS or SRTP, to protect exchanges.<\/p>\n\n<p>Solutions like Kavkom also apply <a href=\"https:\/\/www.cnil.fr\/fr\/comprendre-le-rgpd\/les-six-grands-principes-du-rgpd\" target=\"_blank\" rel=\"noopener\">strict <strong>RGPD security<\/strong> rules<\/a>: data stored on European servers, automatic backups, full traceability of access.<br\/>Updates are deployed without interruption, avoiding the downtime often seen on local installations.<\/p>\n\n<p>Reliability is also measured by sound quality.<br\/>With fiber and 4G\/5G, <strong>VoIP<\/strong> <strong>voice calls<\/strong> now offer greater clarity than on the analog network.<br\/>Interruptions are becoming rare, even for telecommuting teams.<\/p>\n\n<h3 class=\"wp-block-heading\">PBX \/ VoIP PBX \/ Cloud<\/h3>\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Criteria<\/th><th>PBX<\/th><th>VoIP PBX<\/th><th>Cloud (hosted telephony)<\/th><\/tr><\/thead><tbody><tr><td><strong>Initial cost<\/strong><\/td><td>High: purchase of equipment and cabling<\/td><td>Medium: lighter but still local equipment<\/td><td>Low: monthly subscription without hardware<\/td><\/tr><tr><td><strong>Maintenance<\/strong><\/td><td>Technical and manual<\/td><td>Mixed: local + software updates<\/td><td>Automatic, online<\/td><\/tr><tr><td><strong>Mobility<\/strong><\/td><td>Fixed-line only<\/td><td>Partial access via LAN<\/td><td>Full access via PC, cell phone or IP phone<\/td><\/tr><tr><td><strong>Features<\/strong><\/td><td>Transfer, hold, simple messaging<\/td><td>Recording, IVR, routing<\/td><td>Supervision, CRM integration, reporting, API<\/td><\/tr><tr><td><strong>Security<\/strong><\/td><td>Local, non-redundant<\/td><td>Varies according to configuration<\/td><td><strong>Hosted<\/strong>, encrypted, redundant<\/td><\/tr><tr><td><strong>Scalability<\/strong><\/td><td>Limited by hardware<\/td><td>Medium, bandwidth-dependent<\/td><td><strong>Instantaneous<\/strong>, no installation required<\/td><\/tr><tr><td><strong>Reliability<\/strong><\/td><td>Site-dependent<\/td><td>Stable but local<\/td><td>High: redundancy and 24\/7 monitoring<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<h3 class=\"wp-block-heading\">In a nutshell<\/h3>\n\n<p>The <strong>PBX<\/strong> remains functional but static.<br\/><strong>VoIP PBX<\/strong> represents a useful transition, especially for companies already connected to the IP network.<br\/>But the real transformation is taking place with <strong>cloud-hosted business telephony<\/strong>, where everything is scalable, measurable and accessible.<\/p>\n\n<h2 class=\"wp-block-heading\">5 steps to migrate from your PBX to VoIP Cloud<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/045eb3c05057972e68e7fc3695c7301cb05a8d4ee4b2c63522228c84b5d76254?ts=1761206955\" alt=\"-Illustration =&amp;gt; A horizontal frieze with five numbered pictograms: 1) Magnifying glass (Audit) &#x2192; 2) Plan (Solution choice) &#x2192; 3) Phone with arrow (Portability) &#x2192; 4) Cloud and headset (Configuration and testing) &#x2192; 5) Graphic (Training and piloting). Each step linked by a thin arrow symbolizing continuity. \"\/><\/figure>\n\n<p>Switching from a traditional <strong>PBX<\/strong> to modern <strong>IP telephony<\/strong> can seem complex.<br\/>In reality, migration often goes smoothly when well prepared.<br\/>Here are the five steps to leaving the old standard behind without losing touch.<\/p>\n\n<h3 class=\"wp-block-heading\">1. Audit your existing infrastructure<\/h3>\n\n<p>First and foremost, you need to know where you&#8217;re starting from.<br\/>Carry out a complete PBX audit: inventory of lines, PSTN contracts, servers, workstations and bandwidth. This is the key to a successful migration. <\/p>\n\n<p>Start by making a list of your <strong>telephone extensions<\/strong>, existing lines and PSTN contracts that are still active.<br\/>Identify numbers in use, call queues and critical devices (server, handsets, router).<\/p>\n\n<p>Analyze your network too.<br\/><strong>VoIP<\/strong> relies on the Internet: the quality of the connection determines the stability of <strong>calls<\/strong>.<br\/>A bandwidth, latency and jitter test will enable you to assess the real performance of your infrastructure before migration.<\/p>\n\n<p>This inventory serves as the basis for all subsequent decisions: number of lines to be transferred, required capacity and priority functionalities.<\/p>\n\n<h3 class=\"wp-block-heading\">2. Choosing the right VoIP solution for your business<\/h3>\n\n<p>Not all <strong>VoIP PBX systems<\/strong> are created equal.<br\/>Choosing the right tool depends on your uses, your objectives and the integrations you need.<\/p>\n\n<p>List your criteria: <strong>CRM<\/strong> compatibility, telecommuting management, data security, <strong>RGPD<\/strong> compliance and level of technical support.<br\/>A good provider should offer a <strong>cloud-hosted platform<\/strong> capable of evolving at your pace and integrating your business tools.<\/p>\n\n<p>Some tools combine <strong>telephony<\/strong>, supervision and CRM integration in a single interface.<br\/>Example: Kavkom offers a VoIP PBX solution hosted entirely in the cloud, ready in minutes, with intelligent routing, CRM integration and French-speaking human support.<br\/>Calls are managed from an intuitive web interface; lines can be activated, suspended or redirected on demand, without any technical intervention.<\/p>\n\n<figure class=\"wp-block-image is-resized\"><a href=\"https:\/\/kavkom.com\/en\/free-trial\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=voip%20pbx\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/1d149aaaa999dcfa8915949f67486757fd821aa759dcae6f538c8b8cacbe2781?ts=1757098461\" alt=\"\" style=\"width:800px;height:auto\"\/><\/a><\/figure>\n\n<p><a href=\"https:\/\/kavkom.com\/en\/\"><\/a><\/p>\n\n<p><a href=\"https:\/\/kavkom.com\/en\/free-demo\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=voip+pbx\"><\/a><\/p>\n\n<h3 class=\"wp-block-heading\">3. Plan your number portability<\/h3>\n\n<p>Your <strong>telephone numbers<\/strong> are a capital of trust.<br\/>Customers know them, partners have registered them: there&#8217;s no question of losing them.<\/p>\n\n<p><strong>Portability<\/strong> consists of transferring these numbers to your new platform.<br\/>Your <strong>company telephony<\/strong> provider will usually take care of this process with the outgoing operator.<\/p>\n\n<p>The process takes around ten days on average.<br\/>During this period, <strong>incoming calls<\/strong> continue to arrive on your old network, thanks to temporary redirections.<br\/>This avoids any interruption of service.<\/p>\n\n<p>Don&#8217;t forget to schedule the migration for off-peak hours, so as not to disrupt your business.<br\/>A precise schedule, validated with the service provider, facilitates coordination between in-house teams and technical support.<\/p>\n\n<h3 class=\"wp-block-heading\">4. Configuring and testing your new system<\/h3>\n\n<p>Once portability has been planned, it&#8217;s time for configuration.<br\/>This is where your future standard comes to life.<\/p>\n\n<p>Start by defining <strong>call routing<\/strong> rules: who answers what, at what time, and according to what priority.<br\/>Configure the <a href=\"https:\/\/help.kavkom.com\/telephonie-dentreprise\/creer-un-menu-svi\/\"><strong>interactive voice response (IVR)<\/strong><\/a> to guide callers, <strong>voicemail<\/strong> for each service, and automatic forwarding in case of absence.<\/p>\n\n<p>Modern tools make it possible to manage everything from a web interface.<br\/>You can create a complete call scenario in just a few clicks, without IT intervention.<\/p>\n\n<p>Before global deployment, carry out a test phase.<br\/>Check the quality of <a href=\"https:\/\/kavkom.com\/en\/products\/voip-telephony-3\/\"><strong>VoIP calls<\/strong><\/a>call quality, network stability, statistical accuracy and availability of <strong>monitoring<\/strong> reports.<br\/>Involve a few pilot users to fine-tune details before going into production.<\/p>\n\n<h3 class=\"wp-block-heading\">5. Train your teams and manage performance<\/h3>\n\n<p>Even the best <strong>company telephony<\/strong> is ineffective if not used properly.<br\/>The final step is to train your staff and monitor their first indicators.<\/p>\n\n<p>A one- or two-hour training course is often all that&#8217;s needed.<br\/>Your agents learn how to answer from the browser, transfer a call, listen to their <strong>voicemail<\/strong> messages or consult the dashboard.<br\/>Supervisors discover <strong>reporting<\/strong>, discreet listening and whispering tools.<\/p>\n\n<p>Once you&#8217;ve got the hang of it, it&#8217;s time for follow-up.<br\/>Monitor service rates, pick-up rates and average call duration.<br\/>This <strong>productivity data<\/strong> quickly shows the impact of the migration: less waiting, better quality of service, and more comfortable agents.<\/p>\n\n<p>A cloud system evolves without constraint: you can add new functions, adapt your schedules or open a remote site in a matter of minutes.<\/p>\n\n<h3 class=\"wp-block-heading\">Checklist: Successful migration<\/h3>\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Step<\/th><th>Objective<\/th><th>Question to ask yourself<\/th><\/tr><\/thead><tbody><tr><td><strong>1. Audit<\/strong><\/td><td>Identify needs<\/td><td>Have I listed all my PSTN lines and contracts?<\/td><\/tr><tr><td><strong>2. Choice of solution<\/strong><\/td><td>Find the right <strong>VoIP PBX<\/strong><\/td><td>Are my CRM and tools compatible?<\/td><\/tr><tr><td><strong>3. Portability<\/strong><\/td><td>Preserving continuity<\/td><td>Have I validated the transfer deadlines?<\/td><\/tr><tr><td><strong>4. Testing and configuration<\/strong><\/td><td>Check <strong>VoIP call<\/strong> quality<\/td><td>Do routing and messaging work?<\/td><\/tr><tr><td><strong>5. Training and piloting<\/strong><\/td><td>Measuring <strong>productivity<\/strong><\/td><td>Are my KPIs tracked every week?<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<h2 class=\"wp-block-heading\">FAQ : PBX, IPBX and VoIP<\/h2>\n\n<h3 class=\"wp-block-heading\">What is a PBX?<\/h3>\n\n<p>A <strong>PBX<\/strong> (Private Branch Exchange) is an internal <strong>telephone system<\/strong> that connects a company&#8217;s workstations.<br\/>It relies on physical lines and a local exchange.<br\/>Reliable but inflexible, PBXs are costly to maintain and unsuitable for hybrid models or remote working.<\/p>\n\n<h3 class=\"wp-block-heading\">What&#8217;s the difference between PBX, IPBX and VoIP PBX?<\/h3>\n\n<p>The <strong>PBX<\/strong> uses the traditional telephone network.<br\/>The<strong>IPBX<\/strong> transports voice over the Internet, but remains hosted on site.<br\/>The <strong>VoIP PBX<\/strong>, on the other hand, is <strong>hosted<\/strong> entirely in <strong>the cloud<\/strong>: no local maintenance, web access, automatic updates and total mobility.<\/p>\n\n<h3 class=\"wp-block-heading\">Can I keep my phone numbers?<\/h3>\n\n<p>Yes.<br\/><strong>Portability<\/strong> enables you to transfer your existing numbers to the new solution.<br\/>Regulated by<strong>ARCEP<\/strong>, portability takes ten days on average, with no interruption to <strong>incoming calls<\/strong>.<\/p>\n\n<h3 class=\"wp-block-heading\">Is IP telephony secure?<\/h3>\n\n<p>Yes, if the provider applies current standards.<br\/><strong>Communications are encrypted<\/strong>, data hosted in Europe and <strong>RGPD-compliant<\/strong>.<br\/>Cloud solutions also offer automatic redundancy to avoid disruption.<\/p>\n\n<h2 class=\"wp-block-heading\">Conclusion: from standard to cloud, a natural transition<\/h2>\n\n<p>Moving from a <strong>PBX<\/strong> to a <strong>cloud-hosted <\/strong> <strong>VoIP PBX<\/strong> is one way to make <strong>business telephony<\/strong> more flexible, connected and sustainable.<\/p>\n\n<p>Migration reduces fixed costs, improves mobility and offers <strong>real-time supervision<\/strong> of calls and performance.<br\/>It also prepares for the future: the announced closure of the <strong>PSTN<\/strong> by<strong>ARCEP<\/strong> confirms the arrival of an all-IP network in the next few years.<\/p>\n\n<p>Companies that take the plunge gain a scalable, no-commitment system that can be integrated with their business tools (CRM, support, analytics).<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Hybrid working, CRM tools and messaging applications have changed the way we communicate.While everything becomes mobile and connected, your switchboard remains frozen in the equipment room. This guide will help you understand why the PBX is reaching its limits, and how IP telephony (or VoIP PBX) can give your business back its flexibility.You&#8217;ll discover how [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":63603,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[35],"tags":[],"class_list":["post-63713","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-useful-information"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/63713","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=63713"}],"version-history":[{"count":5,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/63713\/revisions"}],"predecessor-version":[{"id":64322,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/63713\/revisions\/64322"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/63603"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=63713"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=63713"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=63713"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}