{"id":63097,"date":"2025-11-14T10:30:00","date_gmt":"2025-11-14T08:30:00","guid":{"rendered":"https:\/\/kavkom.com\/useful-information\/multiline-switchboard-the-practical-guide-to-equipping-your-business\/"},"modified":"2026-04-11T22:15:28","modified_gmt":"2026-04-11T19:15:28","slug":"multiline-switchboard-the-practical-guide-to-equipping-your-business","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/articles\/telephony\/multiline-switchboard-the-practical-guide-to-equipping-your-business\/","title":{"rendered":"Multiline switchboard: the practical guide to equipping your business"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">A <strong>multiline switchboard<\/strong> meets this simple need: to be able to <strong>receive several calls simultaneously<\/strong> while keeping a single contact number for your customers. It&#8217;s like switching from a single-lane road to a multi-lane freeway: traffic flows more smoothly, and traffic jams disappear. <\/p>\n\n<p class=\"wp-block-paragraph\">In this guide, you&#8217;ll discover what a <strong>multiline phone system<\/strong> is, how it works on a day-to-day basis, and why it becomes essential as your business grows. We&#8217;ll also look at its advantages and limitations, the criteria that count when<strong> choosing the right solution<\/strong>, and finally the practical steps involved in <strong>deploying<\/strong> it <strong>in your business<\/strong>. <\/p>\n\n<h3 class=\"wp-block-heading\">Points to remember :<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>A <strong>multi-line switchboard<\/strong> lets you <strong>receive several simultaneous calls<\/strong> on a single number, where a single line quickly becomes saturated.<\/li>\n\n\n\n<li>It improves the<strong>customer experience<\/strong> by reducing waiting times and quickly directing each caller to the right person.<\/li>\n\n\n\n<li>Operation is based on three pillars:<strong>architecture<\/strong> (VoIP, SIP), <strong>routing and reception<\/strong> (IVR, queues) and<strong>hosting<\/strong> (on site or in the cloud).<\/li>\n\n\n\n<li>The<strong> cloud model stands out for its flexibility<\/strong>: rapid activation, on-demand line additions, continuous updates and <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/why-should-your-crm-be-linked-to-your-call-center-software\/\">CRM<\/a> integrations.<\/li>\n\n\n\n<li><strong>Multiline is ideal for <\/strong><strong>both VSEs and SMEs<\/strong>, when the risk of a busy line becomes an obstacle to customer relations.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/app.kavkom.com\/registration?language=french&amp;utm_campaign=agemia&amp;utm_source=blog&amp;utm_medium=standard+t%C3%A9l%C3%A9phonique+multiligne\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/3267cb85b6c1bb090ac62a613549012c805308ffca7169abb00d7ee5fc515608?ts=1759766878\" alt=\"\"\/><\/a><\/figure>\n\n<style>\/* \u2500\u2500 Reset scop\u00e9 \u2500\u2500 *\/\n    .blog-cta-custom-basic-wrapper,\n    .blog-cta-custom-basic-wrapper *,\n    .blog-cta-custom-basic-wrapper *::before,\n    .blog-cta-custom-basic-wrapper *::after {\n      box-sizing: border-box;\n 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\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n    @media (max-width: 767px) {\n      .blog-cta-custom-basic-wrapper {\n        flex-direction: column;\n        padding: 16px 16px 0;\n        gap: 12px;\n      }\n      .blog-cta-custom-basic-left {\n        width: 100%;\n      }\n      .blog-cta-custom-basic-btn {\n        width: 100%;\n        text-align: center;\n        padding: 12px 18px;\n        font-size: 14px;\n      }\n      .blog-cta-custom-basic-right {\n        width: 100%;\n      }\n      .blog-cta-custom-basic-visual {\n        border-radius: 0;\n      }\n    }\n  <\/style><!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n     KAVKOM BLOG CTA \u2014 Type 2 horizontal\n     Copier ce bloc dans vos articles\n     \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 --><div class=\"blog-cta-custom-basic-wrapper\"><!-- \u2500\u2500 Colonne gauche \u2500\u2500 --><div class=\"blog-cta-custom-basic-left\"><img decoding=\"async\" class=\"blog-cta-custom-basic-logo\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/09\/Kavkom-logo-white-footer.webp\" alt=\"Logo Kavkom\"\/><!-- \u270f\ufe0f MODIFIER le texte d'accroche --><p class=\"blog-cta-custom-basic-headline\">Boostez la productivit\u00e9 de vos \u00e9quipe commerciales gr\u00e2ce \u00e0 Kavkom, le logiciel de <strong>t\u00e9l\u00e9phonie d&#8217;entreprise<\/strong> 100% cloud. <\/p><!-- \u270f\ufe0f MODIFIER href et texte du bouton --><a href=\"https:\/\/kavkom.com\/en\/free-demo-new\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=new%20cta\" class=\"blog-cta-custom-basic-btn\">Planifier une d\u00e9mo<\/a><\/div><!-- \u2500\u2500 Colonne droite : visuel complet \u2500\u2500 --><div class=\"blog-cta-custom-basic-right\"><img decoding=\"async\" class=\"blog-cta-custom-basic-visual\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2026\/04\/CTA-bas-de-page-1920-x-850-px.png\" alt=\"Aper\u00e7u Kavkom\"\/><\/div><\/div>\n\n<h2 class=\"wp-block-heading\">Definition: what is a multiline switchboard?<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/c88e8257a05fe241ced1e5f371a5cb369d7d7e3e1e7094f0d76ab1268da871a9?ts=1759330667\" alt=\"-Illustration =&amp;gt; To show visually that a single number can be used by several people. Description: a telephone number in the center, linked by lines to three pictograms of people, each with a handset or headset. \"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">A <strong>multiline switchboard<\/strong> is a <strong>telephony system<\/strong> designed to handle several <a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/simultaneous-calls\/\">communications in parallel<\/a> on the same number. This means that one call no longer blocks the line. Several employees can answer, transfer or put a call on hold at the same time.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>In this way, the company maintains a<\/strong> <strong>professional image<\/strong>: a single number displayed for customers, but several <strong>phone lines<\/strong> ready to absorb the volume.<\/p>\n\n<h3 class=\"wp-block-heading\">Why is it useful?<\/h3>\n\n<p class=\"wp-block-paragraph\">Without a multiline system, a single call can <strong>monopolize the line, leaving other customers waiting<\/strong> in a vacuum. With a multiline system, everyone picks up on their own line, while maintaining consistency: it&#8217;s always the company number that&#8217;s displayed. <\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Without multiline<\/strong>: one call = line busy = customers lost.<\/li>\n\n\n\n<li><strong>With multiline<\/strong>: several calls at the same time = distributed among employees = better customer experience.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">For whom?<\/h3>\n\n<p class=\"wp-block-paragraph\">Multiline telephony <strong>is for all organizations<\/strong> that exceed a minimum volume of simultaneous calls. A small business with three employees, an SME with customer support, a medical practice with a<strong> busy <a href=\"\/\">reception desk<\/a><\/strong>: as soon as the risk of a &#8220;busy line&#8221; exists, <strong>multiline telephony<\/strong> becomes an asset. <\/p>\n\n<h2 class=\"wp-block-heading\">How does a multiline telephone system work?<\/h2>\n\n<p class=\"wp-block-paragraph\">A <strong>multiline telephone system<\/strong> may sound technical, but the idea is simple: it receives calls, organizes them and <a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/call-routing\/\">distributes them<\/a>. Like a hotel switchboard directing visitors to the right room, but on a voice scale. <\/p>\n\n<p class=\"wp-block-paragraph\">There are three key elements to understand: <strong>architecture,<\/strong> <strong>routing<\/strong> and <strong>hosting<\/strong>.<\/p>\n\n<h3 class=\"wp-block-heading\">Architecture and key concepts<\/h3>\n\n<p class=\"wp-block-paragraph\">Everything starts with <strong><a href=\"https:\/\/kavkom.com\/en\/products\/voip-telephony-3\/\">VoIP<\/a><\/strong> (Voice over IP). In concrete terms, voice is no longer transported over the old copper network, but converted into data that circulates over the Internet. <a href=\"https:\/\/kavkom.com\/en\/articles\/trends-and-innovations\/sip-protocol-the-ultimate-guide-to-high-performance-business-telephony\/\">TheSIP protocol<\/a> serves as a common language between devices and the network.  <\/p>\n\n<p class=\"wp-block-paragraph\">Each <strong>telephone number<\/strong> corresponds to an entry point, often referred to as a <strong>DID<\/strong>. Behind it, <strong>telephone lines<\/strong> or &#8220;channels&#8221; can <strong>handle several communications at once<\/strong>. <\/p>\n\n<p class=\"wp-block-paragraph\">Your employees can pick up the phone from a softphone (PC or mobile application) or, if they wish, via a compatible IP phone &#8211; no hardware is required. Everything remains connected to the same <strong>telephony system<\/strong>. <\/p>\n\n<h4 class=\"wp-block-heading\">Express dictionary<\/h4>\n\n<ul class=\"wp-block-list\">\n<li><strong>VoIP (Voice over IP)<\/strong>: your voice travels like an email.<\/li>\n\n\n\n<li><strong>SIP (Session Initiation Protocol)<\/strong>: the protocol that gets everyone on the same page.<\/li>\n\n\n\n<li><strong>DID (Direct Inward Dialing)<\/strong>: the number that rings.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Routing and reception<\/h3>\n\n<p class=\"wp-block-paragraph\">This is the <strong>heart of the customer experience<\/strong>. When a customer calls, they <strong>enter a defined path<\/strong>: voice greeting, menu of choices, queue, transfer to an available agent. <\/p>\n\n<p class=\"wp-block-paragraph\">The <strong>interactive voice server (IVR)<\/strong> acts as a gatekeeper. It suggests options (&#8220;type 1 for accounting&#8221;), then redirects to the right team. <strong>Queues<\/strong> absorb the peaks, while the <strong><a href=\"https:\/\/help.kavkom.com\/telephonie-dentreprise\/messagerie-vocale\/\">voicemail<\/a><\/strong> takes over after hours.  <\/p>\n\n<p class=\"wp-block-paragraph\">The <strong>conference call<\/strong> completes the package: several people can exchange information live, even from a distance.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Call route<\/strong><\/p>\n\n<ol class=\"wp-block-list\">\n<li><a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/ivr-interactive-voice-response\/\">Voice response<\/a> (IVR).<\/li>\n\n\n\n<li>Choice of direction.<\/li>\n\n\n\n<li>Queue if required.<\/li>\n\n\n\n<li>Available agent picks up.<\/li>\n\n\n\n<li>Transfer or voicemail as a last resort.<\/li>\n<\/ol>\n\n<h3 class=\"wp-block-heading\">Hosting: on site vs. hosted in the cloud<\/h3>\n\n<p class=\"wp-block-paragraph\">This is the structural choice.<\/p>\n\n<ul class=\"wp-block-list\">\n<li>With an on-site <strong>PBX<\/strong> or <strong><a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/all-you-need-to-know-about-ipbx-a-complete-guide-to-modernizing-your-telephone-system\/\">IPBX<\/a><\/strong>, you install a physical server on your premises. You have to manage <strong>maintenance<\/strong>, upgrades and cabling. <\/li>\n\n\n\n<li>With a <strong>cloud-hosted<\/strong> solution, everything runs over the Internet. No hardware to buy, no server to monitor, and continuous updates on the supplier side. <\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The trend is clear. The copper network is gradually being closed down in France. Old PSTN lines are disappearing.  <\/p>\n\n<p class=\"wp-block-paragraph\">The French regulator Arcep (Autorit\u00e9 de r\u00e9gulation des communications \u00e9lectroniques) has initiated the phasing out of the incumbent network. This is driving companies to migrate to <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/8-voip-solutions-for-businesses-a-complete-guide-to-hd-calling-and-seamless-crm-integration\/\">VoIP solutions<\/a> and more scalable multiline cloud switchboards. In concrete terms, investing in an on-site switchboard today means choosing a technology that has reached the end of its life cycle.  <\/p>\n\n<h3 class=\"wp-block-heading\">Multiline switchboard or cloud switchboard: what&#8217;s the difference?<\/h3>\n\n<p class=\"wp-block-paragraph\">The two notions are often confused.<\/p>\n\n<p class=\"wp-block-paragraph\">Multiline&#8221; refers to the ability to handle several calls simultaneously on the same number.<\/p>\n\n<p class=\"wp-block-paragraph\">Cloud&#8221; refers to the technology used to run this system.<\/p>\n\n<p class=\"wp-block-paragraph\">We can therefore have :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>On-site multiline switchboard<\/li>\n\n\n\n<li>A 100% cloud-based multiline switchboard<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">The real question is not whether you need several lines.<\/p>\n\n<p class=\"wp-block-paragraph\">The real question is: do you want to manage these calls via a physical server on your premises&#8230; or via an online platform?<\/p>\n\n<p class=\"wp-block-paragraph\">Today, the majority of SMEs choose cloud switchboards.<br\/>Why?<\/p>\n\n<p class=\"wp-block-paragraph\">Because it requires no hardware, activates immediately and lets you add or remove lines with just a few clicks.<\/p>\n\n<h2 class=\"wp-block-heading\">Advantages and limitations of a multiline switchboard<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/ac52e7097c48041354358968d9e57e30bf12c8d875e7979bf1591073affc3e79?ts=1759330835\" alt=\"-Illustration =&amp;gt; Represent the balance between benefits and points of vigilance of a multiline switchboard. Description: a balance: on the left, positive pictograms (checklist, up arrow, mobile); on the right, precautionary pictograms (network icon, alert, training). \"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">A <strong>multiline switchboard<\/strong> is a simple answer to a recurring problem: how to handle a <strong>large number of calls<\/strong> without losing the thread. It offers real advantages, but also requires a few precautions. <\/p>\n\n<h3 class=\"wp-block-heading\">Strengths for the company<\/h3>\n\n<p class=\"wp-block-paragraph\">The first advantage is <strong>flexibility<\/strong>. You can add or remove lines depending on the season or growth. An SME that doubles its workforce no longer needs to reinstall everything, it simply activates new channels.  <\/p>\n\n<p class=\"wp-block-paragraph\">Second advantage:<strong>scalability<\/strong>. Multiline <strong>grows with your <\/strong><strong>business<\/strong>. Whether you receive ten or a hundred <strong>incoming calls<\/strong>, the system keeps pace.  <\/p>\n\n<p class=\"wp-block-paragraph\">Third point: <strong>mobility<\/strong>. Your teams can pick up the phone from a landline, computer or cell phone. Everything is centralized, but everyone answers from wherever they are.  <\/p>\n\n<p class=\"wp-block-paragraph\">Finally, there&#8217;s <strong>supervision<\/strong> and <strong>integration<\/strong>. Managers have access to <a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/real-time-dashboard\/\">dashboards<\/a>, and CRM or ERP tools connect easily to the system thanks to Kavkom&#8217;s native integrations (HubSpot, Zoho, Salesforce, Pipedrive, Zendesk, etc.). Kavkom doesn&#8217;t replace your CRM, it connects to it. The result: <strong>professional telephony<\/strong> that supports both <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/practices-for-successful-customer-relations\/\">customer relations<\/a> and internal management.   <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Benefits<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Multiple <strong>calls<\/strong> handled at the same time.<\/li>\n\n\n\n<li><strong>Telephone lines<\/strong> to suit your business.<\/li>\n\n\n\n<li>Advanced features such as <strong>routing<\/strong> and <strong>voicemail<\/strong>.<\/li>\n\n\n\n<li>A team that works where it wants, without technical constraints.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Points to watch<\/h3>\n\n<p class=\"wp-block-paragraph\">The <strong>quality of communications<\/strong> depends directly on your network. An unstable connection can adversely affect <strong>callers<\/strong>&#8216; experience. That&#8217;s why it&#8217;s a good idea to check your bandwidth before migrating.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Continuity of service<\/strong> is another matter. If the Internet goes down, you need to have a back-up plan in place: redirecting calls to mobiles, or a backup connection. <\/p>\n\n<p class=\"wp-block-paragraph\">Parameterization also needs to be anticipated. An <strong>interactive voice server<\/strong> that&#8217;s too complicated can put customers off. It&#8217;s better to keep things simple, with few options and clear messages.  <\/p>\n\n<p class=\"wp-block-paragraph\">Finally, think about human support. Multiline changes habits. Train your teams, explain the benefits and establish usage rituals to avoid resistance.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Vigilance checklist<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>VoIP-ready<\/strong> Internet network.<\/li>\n\n\n\n<li>Redundancy in case of failure.<\/li>\n\n\n\n<li>Short, straightforward <strong>telephone greeting<\/strong>.<\/li>\n\n\n\n<li>Quick training for your employees.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Comparison: traditional switchboard vs. cloud telephony solution<\/h2>\n\n<p class=\"wp-block-paragraph\">When it comes to <strong>multiline switchboards<\/strong>, there are often two opposing models: the <strong>traditional system<\/strong> installed on the premises, and the <strong>cloud solution<\/strong> hosted online. Both perform the same function, but with radically different logics. <\/p>\n\n<h3 class=\"wp-block-heading\">Traditional systems<\/h3>\n\n<p class=\"wp-block-paragraph\">A traditional <strong>PABX<\/strong> or <strong>IPBX<\/strong> relies on hardware installed in your offices. You need cabling, extension cards to add lines, and often a <strong>maintenance<\/strong> contract. <\/p>\n\n<p class=\"wp-block-paragraph\">These systems have long been the norm. But their rigidity weighs heavily on companies: every change requires technical intervention, and costs mount up. <\/p>\n\n<h3 class=\"wp-block-heading\">Cloud solutions<\/h3>\n\n<p class=\"wp-block-paragraph\">The <strong>cloud<\/strong> has changed the game. There&#8217;s no need for a physical box: everything is hosted by the provider. You connect via the Internet, and your employees use a <strong>softphone<\/strong><strong>or IP phone connected to the network<\/strong>.  <\/p>\n\n<p class=\"wp-block-paragraph\">The benefits are immediate: rapid activation, adding or removing lines in just a few clicks, and continuous updates. <strong>Integration with<\/strong> <strong>CRM<\/strong> or business tools is a matter of course.<\/p>\n\n<h3 class=\"wp-block-heading\">Cost, scalability and integration<\/h3>\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Criteria<\/th><th>Traditional switchboard (PABX\/IPBX)<\/th><th>Multiline cloud switchboard<\/th><\/tr><\/thead><tbody><tr><td>Installation<\/td><td>On-site physical server<\/td><td>Immediate activation, 100% cloud<\/td><\/tr><tr><td>Costs<\/td><td>Initial investment + maintenance<\/td><td>Monthly subscription with no commitment, prorated billing<\/td><\/tr><tr><td>Billing<\/td><td>Fixed price<\/td><td>Pro-rata billing<\/td><\/tr><tr><td>Scalability<\/td><td>Technical intervention required<\/td><td>Add or remove lines instantly<\/td><\/tr><tr><td>Mobility<\/td><td>Use limited to wired substations<\/td><td>Can be used on the web, mobile or IP phone<\/td><\/tr><tr><td>Features<\/td><td>Modules sometimes subject to charge<\/td><td>Features included with no hidden extras<\/td><\/tr><\/tbody><\/table><\/figure>\n\n<h3 class=\"wp-block-heading\">Common mistakes when choosing a multiline switchboard<\/h3>\n\n<p class=\"wp-block-paragraph\">People often think that choosing a multiline switchboard is simply a question of price.<\/p>\n\n<p class=\"wp-block-paragraph\">In reality, mistakes come from elsewhere.<\/p>\n\n<p class=\"wp-block-paragraph\">Here are the most common:<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Focus solely on the monthly rate without checking the contractual commitment.<\/li>\n\n\n\n<li>Underestimate the number of <a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/simultaneous-calls\/\">simultaneous calls<\/a> at peak times.<\/li>\n\n\n\n<li>Neglect supervision and statistics.<\/li>\n\n\n\n<li>Install a system on site while teams work remotely.<\/li>\n\n\n\n<li>Forget seasonal flexibility.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">A multiline switchboard is a business telephony system designed to receive several simultaneous calls while maintaining a single business number for your customers.<\/p>\n\n<h2 class=\"wp-block-heading\">Selection criteria: how to choose the right multiline telephone system?<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/7633bfe2e81e29c9a22fa124b06aaadd877c7fe9a3704c1906639d20ee5fa369?ts=1759338438\" alt=\"-Illustration =&amp;gt; A large checklist sheet on a desk, with checkboxes and a pen on top. On the sheet are four criteria, each accompanied by its icon: Capacity (graduated measuring glass), Advanced features (cogwheel), Integrations (puzzle with two interlocking pieces), and Security (padlock). \"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">There are four key criteria for choosing the <strong>right multiline system for your business<\/strong>: capacity, functionality, integration and security.<\/p>\n\n<h3 class=\"wp-block-heading\">Capacity and scalability<\/h3>\n\n<p class=\"wp-block-paragraph\">The first point is to know how many<strong>simultaneous calls<\/strong> your organization needs to handle. A small business may be satisfied with a few lines. An SME with customer support will need dozens of channels.  <\/p>\n\n<p class=\"wp-block-paragraph\">The important thing is to choose a solution that gives you the freedom to<strong>add or remove lines<\/strong> over time. In this way, you can adapt your system according to growth or seasonality. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Checklist: how many lines do you need?<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Average number of<strong>incoming calls<\/strong> per day.<\/li>\n\n\n\n<li>Hourly peaks (e.g. 10 a.m. and 3 p.m.).<\/li>\n\n\n\n<li>Percentage <a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/simultaneous-calls\/\">of simultaneous calls<\/a>.<\/li>\n\n\n\n<li>Staffing expected in one year&#8217;s time.<\/li>\n\n\n\n<li>Percentage of seasonal or temporary workers.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Features to check<\/h3>\n\n<p class=\"wp-block-paragraph\">A good <strong>multiline switchboard<\/strong> doesn&#8217;t just take multiple calls. It must also offer <strong>advanced features<\/strong> that make the experience more fluid. <\/p>\n\n<p class=\"wp-block-paragraph\">Among the most useful: <strong>interactive voice response (IVR<\/strong>), <strong>voicemail<\/strong>, <strong><a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/call-forwarding-application-complete-guide-to-setting-up-call-forwarding\/\">call transfer<\/a><\/strong>, queuing,<strong>recording<\/strong> and follow-up statistics.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Practical checklist: telephony features you must have<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Single IVR, maximum 3 options.<\/li>\n\n\n\n<li>Queues with automatic callback.<\/li>\n\n\n\n<li>Customizable <strong>voicemail<\/strong>.<\/li>\n\n\n\n<li>Hot transfer (talk to a colleague before making the call).<\/li>\n\n\n\n<li>Recording can be activated on demand.<\/li>\n\n\n\n<li>Readable statistics on a dashboard.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Integrations and APIs (CRM\/ERP)<\/h3>\n\n<p class=\"wp-block-paragraph\">Your <strong>corporate telephony<\/strong> system needs to speak the same language as your other tools. Otherwise, you&#8217;re wasting time on double-entry. <\/p>\n\n<p class=\"wp-block-paragraph\">CRM or ERP integrations make life easier: a <strong>click-to-call<\/strong> from the CRM, a customer file that opens automatically when the number rings, or direct export to your analysis tools.<\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Map of possible integrations<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Sales CRM<\/strong> (HubSpot, Salesforce): click-to-call, file feedback.<\/li>\n\n\n\n<li><strong>Customer service<\/strong> (Zendesk, Freshdesk): number linked to the ticket.<\/li>\n\n\n\n<li><strong>ERP<\/strong>: centralization of accounting and customer data.<\/li>\n\n\n\n<li><strong>BI<\/strong> (Power BI, Looker): export call statistics.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">Security, compliance and hosting<\/h3>\n\n<p class=\"wp-block-paragraph\">Last but not least: <strong>security<\/strong>. Calls must be encrypted, access controlled and RGPD compliant. Calls must be encrypted, access controlled, and RGPD compliance respected.Telephone call recording is possible, but it obeys precise rules.  <\/p>\n\n<p class=\"wp-block-paragraph\">The CNIL (Commission Nationale de l&#8217;Informatique et des Libert\u00e9s) recommends clearly informing callers and limiting the length of time recordings are kept. In practice, this often means six months for internal use, and up to a year for specific analyses. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Compliance box: what does the CNIL say?<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Clearly inform the caller of the recording.<\/li>\n\n\n\n<li>Define a legal basis (contract, consent, legitimate interest).<\/li>\n\n\n\n<li>Limit storage: six months internally, one year for analysis.<\/li>\n\n\n\n<li>Restrict access to authorized persons.<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">A good multiline switchboard needs to bring all these elements together. And that&#8217;s precisely what Kavkom offers with its 100% cloud solution: intuitive IVR, recordings, real-time supervision, clear dashboards, seamless integration with your CRM and French-speaking human support, available every step of the way. <\/p>\n\n<style>\/* \u2500\u2500 Reset scop\u00e9 \u2500\u2500 *\/\n    .blog-cta-custom-basic-wrapper,\n    .blog-cta-custom-basic-wrapper *,\n    .blog-cta-custom-basic-wrapper *::before,\n    .blog-cta-custom-basic-wrapper *::after {\n      box-sizing: border-box;\n      margin: 0;\n      padding: 0;\n    }\n    \/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n       WRAPPER PRINCIPAL\n    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inline-block;\n      max-width: 100%;\n      padding: 9px 22px;\n      background-color: #2e6ff5;\n      color: #ffffff !important;\n      font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;\n      font-size: 13px;\n      font-weight: 600;\n      text-decoration: none !important;\n      border-radius: 999px;\n      border: none;\n      cursor: pointer;\n      transition: background-color 0.2s ease;\n    }\n    .blog-cta-custom-basic-btn:hover {\n      background-color: #1d4fd8;\n    }\n    \/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n       COLONNE DROITE \u2014 image compl\u00e8te\n    \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n    .blog-cta-custom-basic-right {\n      flex: 1 1 0;\n      min-width: 0;\n      display: flex;\n      align-items: center;\n      justify-content: center;\n    }\n    .blog-cta-custom-basic-visual {\n      width: 100%;\n      max-width: 100%;\n      height: auto;\n      display: block;\n      border-radius: 6px;\n    }\n    \/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n       RESPONSIVE MOBILE\n    \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n    @media (max-width: 767px) {\n      .blog-cta-custom-basic-wrapper {\n        flex-direction: column;\n        padding: 16px 16px 0;\n        gap: 12px;\n      }\n      .blog-cta-custom-basic-left {\n        width: 100%;\n      }\n      .blog-cta-custom-basic-btn {\n        width: 100%;\n        text-align: center;\n        padding: 12px 18px;\n        font-size: 14px;\n      }\n      .blog-cta-custom-basic-right {\n        width: 100%;\n      }\n      .blog-cta-custom-basic-visual {\n        border-radius: 0;\n      }\n    }\n  <\/style><!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n     KAVKOM BLOG CTA \u2014 Type 2 horizontal\n     Copier ce bloc dans vos articles\n     \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 --><div class=\"blog-cta-custom-basic-wrapper\"><!-- \u2500\u2500 Colonne gauche \u2500\u2500 --><div class=\"blog-cta-custom-basic-left\"><img decoding=\"async\" class=\"blog-cta-custom-basic-logo\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/09\/Kavkom-logo-white-footer.webp\" alt=\"Logo Kavkom\"\/><!-- \u270f\ufe0f MODIFIER le texte d'accroche --><p class=\"blog-cta-custom-basic-headline\">Boostez la productivit\u00e9 de vos \u00e9quipe commerciales gr\u00e2ce \u00e0 Kavkom, le logiciel de <strong>t\u00e9l\u00e9phonie d&#8217;entreprise<\/strong> 100% cloud. <\/p><!-- \u270f\ufe0f MODIFIER href et texte du bouton --><a href=\"https:\/\/kavkom.com\/en\/free-demo-new\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=new%20cta\" class=\"blog-cta-custom-basic-btn\">Planifier une d\u00e9mo<\/a><\/div><!-- \u2500\u2500 Colonne droite : visuel complet \u2500\u2500 --><div class=\"blog-cta-custom-basic-right\"><img decoding=\"async\" class=\"blog-cta-custom-basic-visual\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2026\/04\/CTA-bas-de-page-1920-x-850-px.png\" alt=\"Aper\u00e7u Kavkom\"\/><\/div><\/div>\n\n<h2 class=\"wp-block-heading\">Deployment: multiline telephony for your business in 4 steps<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/fed7da434e1e190670d0dc7e9017fc363515a9de8ff88380842f9f7a2b8f11be?ts=1759332151\" alt=\"-Illustration =&amp;gt; A horizontal frieze with 4 numbered circles: Assess (magnifying glass), Configure cloud (phone\/cloud), Train team (board + helmet), Pilot (dashboard\/graph).\"\/><\/figure>\n\n<p class=\"wp-block-paragraph\">Setting up a <strong>multiline switchboard<\/strong> may seem complex. In reality, there are four simple steps. The idea is to start with your real needs, then move forward in stages.  <\/p>\n\n<h3 class=\"wp-block-heading\">1) Assess your needs<\/h3>\n\n<p class=\"wp-block-paragraph\">Before installing anything, take the time to map your <strong>inbound<\/strong> and outbound <strong>calls<\/strong>. How many per day? What are the peak times? Which teams have to answer?   <\/p>\n\n<p class=\"wp-block-paragraph\">A medical practice, for example, <strong>receives most of its calls <\/strong>between 8 and 10 am. An e-commerce SME, on the other hand, sees its lines saturated at the end of the day with customer support. This data directly guides the choice of system.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Needs assessment checklist<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Average daily call volume.<\/li>\n\n\n\n<li>Identified hourly peaks.<\/li>\n\n\n\n<li>Percentage of simultaneous calls.<\/li>\n\n\n\n<li>Number of connected employees.<\/li>\n\n\n\n<li>Sites or antennas to be covered.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">2) Choose and configure your cloud solution<\/h3>\n\n<p class=\"wp-block-paragraph\">Once your needs have been defined, it&#8217;s time to configure your <strong>multiline telephony<\/strong>. You assign your <strong>telephone numbers<\/strong>, define call plans and set up the <strong>interactive voice server (IVR<\/strong>). <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>The advantage of the cloud is immediate <\/strong>: no complicated wiring, everything can be set up from a web interface. You can activate new lines in just a few minutes, and test the call path before opening it up to your customers. <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Key configuration steps<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Select main and secondary numbers.<\/li>\n\n\n\n<li>Set up the IVR with a simple menu (max. 3 choices).<\/li>\n\n\n\n<li>Create user profiles by department.<\/li>\n\n\n\n<li>Test scenarios (transfer, voicemail).<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3) Train the team and connect the CRM<\/h3>\n\n<p class=\"wp-block-paragraph\">Even the best system is useless if your employees don&#8217;t use it properly. A <strong>quick training<\/strong> session is all it takes to show them how to pick up, transfer or put a call on hold. <\/p>\n\n<p class=\"wp-block-paragraph\">This is also <strong>the time to plug in CRM integrations<\/strong>. When a customer calls, the record opens automatically. Agents have context and save time.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Express training plan<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>30-minute practical demonstration.<\/li>\n\n\n\n<li>Memo cards: transfer, hold, record.<\/li>\n\n\n\n<li>3 calls listened to with feedback.<\/li>\n\n\n\n<li>Statistics follow-up at team briefing.<\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">4) Continuous control and adjustment<\/h3>\n\n<p class=\"wp-block-paragraph\">Commissioning is just the beginning. Every week, check the <strong>dashboards<\/strong> to see if the routes are working: average waiting time, pick-up rate, successful transfers. <\/p>\n\n<p class=\"wp-block-paragraph\">If you notice a queue that&#8217;s too long, adjust the IVR. If a service picks up too slowly, rebalance the distribution. Multiline is alive:<strong> it evolves with your organization<\/strong>.  <\/p>\n\n<p class=\"wp-block-paragraph\"><strong>Weekly indicators<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Pick-up rate in under 20 seconds.<\/li>\n\n\n\n<li>Average waiting time.<\/li>\n\n\n\n<li>Number of lost calls.<\/li>\n\n\n\n<li>Percentage of successful transfers on the first try.<\/li>\n<\/ul>\n\n<style>\/* \u2500\u2500 Reset scop\u00e9 \u2500\u2500 *\/\n    .blog-cta-custom-basic-wrapper,\n    .blog-cta-custom-basic-wrapper *,\n    .blog-cta-custom-basic-wrapper *::before,\n    .blog-cta-custom-basic-wrapper *::after {\n      box-sizing: border-box;\n      margin: 0;\n      padding: 0;\n    }\n    \/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n       WRAPPER PRINCIPAL\n    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inline-block;\n      max-width: 100%;\n      padding: 9px 22px;\n      background-color: #2e6ff5;\n      color: #ffffff !important;\n      font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;\n      font-size: 13px;\n      font-weight: 600;\n      text-decoration: none !important;\n      border-radius: 999px;\n      border: none;\n      cursor: pointer;\n      transition: background-color 0.2s ease;\n    }\n    .blog-cta-custom-basic-btn:hover {\n      background-color: #1d4fd8;\n    }\n    \/* \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n       COLONNE DROITE \u2014 image compl\u00e8te\n    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\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 *\/\n    @media (max-width: 767px) {\n      .blog-cta-custom-basic-wrapper {\n        flex-direction: column;\n        padding: 16px 16px 0;\n        gap: 12px;\n      }\n      .blog-cta-custom-basic-left {\n        width: 100%;\n      }\n      .blog-cta-custom-basic-btn {\n        width: 100%;\n        text-align: center;\n        padding: 12px 18px;\n        font-size: 14px;\n      }\n      .blog-cta-custom-basic-right {\n        width: 100%;\n      }\n      .blog-cta-custom-basic-visual {\n        border-radius: 0;\n      }\n    }\n  <\/style><!-- \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\n     KAVKOM BLOG CTA \u2014 Type 2 horizontal\n     Copier ce bloc dans vos articles\n     \u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550\u2550 --><div class=\"blog-cta-custom-basic-wrapper\"><!-- \u2500\u2500 Colonne gauche \u2500\u2500 --><div class=\"blog-cta-custom-basic-left\"><img decoding=\"async\" class=\"blog-cta-custom-basic-logo\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/09\/Kavkom-logo-white-footer.webp\" alt=\"Logo Kavkom\"\/><!-- \u270f\ufe0f MODIFIER le texte d'accroche --><p class=\"blog-cta-custom-basic-headline\">Boostez la productivit\u00e9 de vos \u00e9quipe commerciales gr\u00e2ce \u00e0 Kavkom, le logiciel de <strong>t\u00e9l\u00e9phonie d&#8217;entreprise<\/strong> 100% cloud. <\/p><!-- \u270f\ufe0f MODIFIER href et texte du bouton --><a href=\"https:\/\/kavkom.com\/en\/free-demo-new\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=new%20cta\" class=\"blog-cta-custom-basic-btn\">Planifier une d\u00e9mo<\/a><\/div><!-- \u2500\u2500 Colonne droite : visuel complet \u2500\u2500 --><div class=\"blog-cta-custom-basic-right\"><img decoding=\"async\" class=\"blog-cta-custom-basic-visual\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2026\/04\/CTA-bas-de-page-1920-x-850-px.png\" alt=\"Aper\u00e7u Kavkom\"\/><\/div><\/div>\n\n<h2 class=\"wp-block-heading\">FAQ : multiline switchboard<\/h2>\n\n<h3 class=\"wp-block-heading\">What is a multiline switchboard and how does it work?<\/h3>\n\n<p class=\"wp-block-paragraph\">It&#8217;s a system <strong>for managing several calls<\/strong> in parallel on a single number. Calls are distributed to the right people via an <strong>interactive voice server<\/strong>, transfers and queues. <\/p>\n\n<h3 class=\"wp-block-heading\">What are the advantages of a cloud solution for managing several simultaneous calls?<\/h3>\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/7-key-steps-to-move-from-a-traditional-phone-system-to-a-cloud-phone-platform\/\">Cloud telephony<\/a><\/strong> offers flexibility: quick activation, <strong>adding lines<\/strong> in just a few clicks, easy remote working and <strong>real-time supervision<\/strong>. Costs are predictable and evolve with your business. <\/p>\n\n<h3 class=\"wp-block-heading\">What are the criteria for choosing the right multiline system?<\/h3>\n\n<p class=\"wp-block-paragraph\">Look at four points: capacity (how many simultaneous calls), <strong>advanced features<\/strong> (IVR, recordings), CRM\/ERP <strong>integrations<\/strong>, and <strong>security<\/strong> (RGPD, encryption).<\/p>\n\n<h3 class=\"wp-block-heading\">How do you compare a traditional system with a cloud solution tailored to business needs?<\/h3>\n\n<p class=\"wp-block-paragraph\">Traditional systems rely on hardware to be maintained, while <strong>cloud<\/strong> systems rely on an online hosted infrastructure. The former involves heavy investment, while the latter is quick to deploy and easy to upgrade. <\/p>\n\n<h3 class=\"wp-block-heading\">What are the steps involved in deploying and maintaining a multiline system?<\/h3>\n\n<p class=\"wp-block-paragraph\">Four simple steps: <strong>assess your needs<\/strong>, configure the solution, <strong>train the team<\/strong> and monitor indicators for continuous adjustment.<\/p>\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n<p class=\"wp-block-paragraph\">n multiline switchboard becomes a necessity when several calls can arrive at the same time. It avoids busy lines, improves reception and enhances your company&#8217;s professional image. Today, the real difference is no longer between one or several lines.  <\/p>\n\n<p class=\"wp-block-paragraph\">It&#8217;s a toss-up between a rigid on-site system and a flexible cloud solution that can be activated immediately.<\/p>\n\n<p class=\"wp-block-paragraph\">A cloud multiline switchboard enables :<\/p>\n\n<ul class=\"wp-block-list\">\n<li>Add or remove lines in just a few clicks<\/li>\n\n\n\n<li>Monitor indicators in real time<\/li>\n\n\n\n<li>Integrate telephony with your CRM<\/li>\n\n\n\n<li>No commitment, with pro rata billing<\/li>\n<\/ul>\n\n<p class=\"wp-block-paragraph\">Telephony is no longer a simple tool.<\/p>\n\n<p class=\"wp-block-paragraph\">It&#8217;s a steering lever for sales performance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>A multiline switchboard meets this simple need: to be able to receive several calls simultaneously while keeping a single contact number for your customers. It&#8217;s like switching from a single-lane road to a multi-lane freeway: traffic flows more smoothly, and traffic jams disappear. In this guide, you&#8217;ll discover what a multiline phone system is, how [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":62985,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[52],"tags":[],"class_list":["post-63097","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telephony"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/63097","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=63097"}],"version-history":[{"count":9,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/63097\/revisions"}],"predecessor-version":[{"id":66835,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/63097\/revisions\/66835"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/62985"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=63097"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=63097"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=63097"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}