{"id":60528,"date":"2025-10-14T10:30:00","date_gmt":"2025-10-14T07:30:00","guid":{"rendered":"https:\/\/kavkom.com\/useful-information\/contact-center-what-is-it-and-how-does-it-work\/"},"modified":"2025-12-31T09:39:33","modified_gmt":"2025-12-31T07:39:33","slug":"contact-center-what-is-it-and-how-does-it-work","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/articles\/telephony\/contact-center-what-is-it-and-how-does-it-work\/","title":{"rendered":"Contact center: What is it and how does it work?"},"content":{"rendered":"\n<p>In this article, discover how to understand and optimize a modern <strong>contact center<\/strong>. We take you step-by-step through how to simplify <strong>call management<\/strong>, improve interaction and <strong>integrate the cloud<\/strong> without commitment. You&#8217;ll know exactly how to transform your customer service for greater efficiency.  <\/p>\n\n<h3 class=\"wp-block-heading\">Points to remember<\/h3>\n\n<ul class=\"wp-block-list\">\n<li>A modern <strong>contact center<\/strong> can centralize voice and interface with third-party tools (<a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/why-should-your-crm-be-linked-to-your-call-center-software\/\">CRM<\/a>, helpdesk) for other channels.<\/li>\n\n\n\n<li><strong>Moving to the cloud<\/strong> removes hardware constraints, reduces costs and facilitates scalability.<\/li>\n\n\n\n<li>Modern solutions like <strong>CCaaS<\/strong> offer <strong>better CRM integration<\/strong>, <strong>real-time<\/strong> tracking and a <strong>smoother customer experience<\/strong>.<\/li>\n\n\n\n<li>Migrating to a <strong>cloud contact center<\/strong> is a step-by-step process: assessing, selecting, configuring, training and monitoring.<\/li>\n\n\n\n<li>With a solution like <strong>Kavkom<\/strong>, you gain flexibility thanks to rapid installation, no commitment and pro rata billing.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/3267cb85b6c1bb090ac62a613549012c805308ffca7169abb00d7ee5fc515608?ts=1757095100\" alt=\"\"\/><\/figure>\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/kavkom.com\/en\/free-trial\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=contact%20center\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/135902d836be536b767a2ef1a63a8b8cb488cf471eded03b18e0e45837ae2768?ts=1753793159\" alt=\"Test Kavkom\"\/><\/a><\/figure>\n\n<h2 class=\"wp-block-heading\">What is a contact center and what are its benefits?<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/d78790c8ff6fe6d3b54d9b7674f9c6f3ff04ec12050c8553a4c73fc0a41e5396?ts=1756807912\" alt=\"-Illustration =&amp;gt; Schematic visual of a modern cloud platform: several agents in front of screens, bubbles representing calls, e-mails, SMS and messaging linked to a central interface. Icons: handset, envelope (e-mail), SMS bubble, chat bubble, cloud, smiling customer icon. \"\/><\/figure>\n\n<p>A <strong>contact<\/strong> <strong>center<\/strong> is much more than just a <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/7-key-steps-to-move-from-a-traditional-phone-system-to-a-cloud-phone-platform\/\">telephone switchboard<\/a>. Unlike the <strong>traditional<\/strong> <strong>call center<\/strong>, which focused mainly on inbound and outbound calls, a <strong>contact center<\/strong> manages <strong>all interactions<\/strong> between a company and its customers: calls, e-mails, chats and even social networks. In other words, it becomes the beating heart of <strong>modern customer relations<\/strong>.<\/p>\n\n<p>For a company, having a <strong>customer relations center that integrates all <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/the-benefits-of-unified-communication-for-businesses\/\">communication channels<\/a>.<\/strong> is not just a luxury: it&#8217;s a strategic lever. Where teams once simply picked up the phone, today they orchestrate multiple channels in parallel to guarantee a <strong>better customer experience<\/strong>.<\/p>\n\n<p>The big advantage? Centralizing all these flows. Modern <strong>contact<\/strong> <strong>centers<\/strong> offer a unified interface where each agent can find the complete history of exchanges. The result: faster responses, continuity of dialogue and a <strong>quality of service<\/strong> that is immediately felt by the customer.   <\/p>\n\n<p>In practice, a <strong>customer service<\/strong> supported by a <strong>cloud contact center<\/strong> helps to avoid silos and streamline customer paths. Each customer doesn&#8217;t have to repeat his or her story with every call: everything is already there, recorded and shared. It&#8217;s this ability to simplify and enrich the relationship that explains why companies are investing massively in these solutions.  <\/p>\n\n<h2 class=\"wp-block-heading\">How a contact center works<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/1c2d4f022be1e44d697abe206ee37edf21e308b8c29abea76561813ca79536f6?ts=1756808546\" alt=\"-Illustration =&amp;gt; Computer graphics in the shape of a circular hub. In the center, a large screen marked &quot;CRM&quot; (customer management software). Around it, 4 bubbles linked by arrows to the CRM: 1) Telephone \/ Voice (handset or headset icon); 2) SMS (bubble icon with &quot;SMS&quot; text); 3) E-mail (envelope icon); 4) Instant messaging (chat bubble icon).     \"\/><\/figure>\n\n<p><strong>Arcep<\/strong>, in collaboration with Arcom, details in its R\u00e9f\u00e9rentiel <em><a href=\"https:\/\/www.credoc.fr\/publications\/barometre-du-numerique-edition-2025\" target=\"_blank\" rel=\"noopener\">of digital uses in 2024<\/a> <\/em>that the majority of French people already use several channels to communicate &#8211; smartphone, messaging, e-mail &#8211; a sign that our interactions have become plural and instantaneous. This trend illustrates exactly the profile of <strong>modern<\/strong> <strong>contact centers<\/strong>: platforms where <strong>calls<\/strong>, <strong>SMS<\/strong>, <strong>e-mails<\/strong> and <strong>instant messaging<\/strong> are orchestrated together, without chaos.<\/p>\n\n<p>A <strong>contact center<\/strong> is above all a <strong>centralization of interactions<\/strong>. An agent can see, at a glance: yesterday&#8217;s call, today&#8217;s e-mail, this morning&#8217;s SMS. And there you have it: control over the <strong>customer journey<\/strong> without having to ask anyone to repeat themselves. The result? You avoid wasting time, you stay on track, and you offer a smoother, more precise, more&#8230; human response.    <\/p>\n\n<p>Managing this hub also means intelligently managing the <strong>voice channel<\/strong>: it remains the favorite when the problem becomes complex, but it&#8217;s no longer the only one. The other channels take over as needed, with live personalization, time-saving and instant response. All this, controlled from an intuitive interface, with the support of an integrated <strong>CRM<\/strong>. Just one screen, all the information, and the <strong>customer relationship<\/strong> moves forward smoothly.   <\/p>\n\n<p><strong>Kit express &#8211; how a contact center works<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Calls, e-mail, SMS, messaging<\/strong>, all visible in the same space.<\/li>\n\n\n\n<li><strong>All channels<\/strong> come together, without juggling.<\/li>\n\n\n\n<li><strong>Structured interactions<\/strong>, one-click context, simplified <strong>customer journey<\/strong>.<\/li>\n\n\n\n<li>Well-informed agents = well-served customers (and everyone breathes easier).<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Differences between a traditional contact center and a cloud solution<\/h2>\n\n<p>A <strong>traditional<\/strong> <strong>call center<\/strong> relies on a heavy infrastructure: technical cabinets, cabling, fixed licenses and lengthy contracts. These <a href=\"https:\/\/kavkom.com\/en\/articles\/robot\/automated-call-system\/\">systems<\/a> were efficient in their day, but today they limit flexibility and weigh heavily on the bill. Maintaining, <strong>upgrading<\/strong> and upgrading these call <strong>center systems<\/strong> is expensive, while at the same time hampering team agility.  <\/p>\n\n<p>Conversely, a <strong>contact in the cloud<\/strong> changes the game radically. A modern <strong>contact center solution<\/strong> is based on an <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/7-key-steps-to-move-from-a-traditional-phone-system-to-a-cloud-phone-platform\/\">online platform<\/a> that brings together calling, recording, real-time supervision and CRM integration. There&#8217;s no need for proprietary hardware: everything is done via Internet access with compatible IP phones or softphones. In this way, <strong>contact center software<\/strong> or <strong>CcaaS software<\/strong> can be adapted to the size and needs of the company, without heavy investment.   <\/p>\n\n<p>This is where <strong>Kavkom<\/strong> perfectly illustrates the benefits of a <strong>contact<\/strong> <strong>cloud<\/strong> <strong>solution<\/strong> <strong>.<\/strong> The platform lets you manage all communications from your browser or cell phone, record and track conversations, while offering pro rata billing and, above all&#8230; no commitment. The result: flexible, scalable telephony that&#8217;s perfectly adapted to business fluctuations. And for your customers, this translates directly into improved continuity and <strong>quality of service<\/strong>.  <\/p>\n\n<p><strong>Quick facts &#8211; Traditional vs. Cloud<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Traditional<\/strong> = dedicated equipment, fixed contracts, high fixed costs.<\/li>\n\n\n\n<li><strong>Cloud<\/strong> = flexibility, scalability, flexible billing.<\/li>\n\n\n\n<li><strong>With Kavkom<\/strong> = fast installation, no cables, no commitment.<\/li>\n<\/ul>\n\n<h2 class=\"wp-block-heading\">Advantages of adopting a cloud solution for your contact center<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/f35dd1fa4d19d64f276dc0d596fd1a406c06836b336541f72c6ca395d59f471c?ts=1756809660\" alt=\"Illustration =&amp;gt; Visual list with pictos: Flexibility (multi-directional arrows icon); Omnichannel (several linked bubbles icon); Real-time supervision (live graphics icon); Cost reduction (piggy bank icon); Better customer experience (customer silhouette with heart icon).\"\/><\/figure>\n\n<p><a href=\"https:\/\/cyber.gouv.fr\/sites\/default\/files\/document\/20240814_np_anssi_recommandations_hebergement_cloud_si_a5_v1g_fr.pdf\" target=\"_blank\" rel=\"noopener\"><strong>ANSSI<\/strong> stresses <\/a>that the cloud is both an <strong>opportunity<\/strong> and a challenge: this technology is accelerating digital transformation, while requiring particular vigilance with regard to data security and sovereignty. In short: the right cloud platform can be a powerful lever for modernizing a <strong>contact center<\/strong>.<\/p>\n\n<p>With a <strong>contact center as a service (CCaaS)<\/strong>, the company is no longer subject to the rigidity of hardware installations. A <strong>CCaaS solution<\/strong> enables you to provide an agile service: flexible, no-commitment invoicing, calculated in proportion to active lines, immediate ramp-up, adding or removing lines without waiting for a technician. The result is greater flexibility and lower costs.  <\/p>\n\n<p>On the operational side, a <strong>contact as a service<\/strong> brings together several channels &#8211; calls, SMS, e-mail, messaging &#8211; in a single interface. This centralization enriches the <strong>customer journey<\/strong>, reduces friction and raises <strong>service levels<\/strong>. The result: a <strong>better<\/strong> day-to-day <strong>customer experience<\/strong>.  <\/p>\n\n<p>Last but not least, the cloud increases visibility. <strong>Contact center solutions<\/strong> offer <a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/real-time-dashboard\/\">real-time<\/a> <strong>performance<\/strong> monitoring: call statistics, perceived quality, agent productivity. These are all indicators that enable us to<strong>offer a<\/strong> more responsive, more consistent<strong>service<\/strong>, aligned with the expectations of each customer.  <\/p>\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/kavkom.com\/en\/free-trial\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=contact%20center\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/135902d836be536b767a2ef1a63a8b8cb488cf471eded03b18e0e45837ae2768?ts=1753793159\" alt=\"Test Kavkom\"\/><\/a><\/figure>\n\n<h2 class=\"wp-block-heading\">How do you set up a contact center cloud solution?<\/h2>\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/1255eeb10407ff416adb587144ae70893de6f9b91d32bf799792d2fc431d4e6e?ts=1756809435\" alt=\"Illustration =&amp;gt; 7-step timeline with pictograms: 1) Assess needs (magnifying glass); 2) Choose solution (cloud + check); 3) Plan (calendar); 4) Migrate (cloud arrow); 5) Configure CRM and channels (puzzle + handset); 6) Train teams (trainer\/screen icon); 7) Supervise in real time (dashboard icon).      \"\/><\/figure>\n\n<h3 class=\"wp-block-heading\">Step 1: Assess your needs and existing situation<\/h3>\n\n<p>Before diving in, take a moment to take stock. What are your customers&#8217; recurring <strong>requests<\/strong>? Where are the irritants in your current service? Analyze your internal <strong>data set<\/strong>: <strong>call volumes<\/strong>, waiting times, pick-up rates. By identifying your strengths and weaknesses, you create a solid foundation. The challenge is simple: to understand how you can better support <strong>each customer<\/strong> by making more refined use of the <strong>customer data<\/strong> already available.     <\/p>\n\n<p><strong>Practical benchmark<\/strong>: list 3 measurable objectives (e.g. reduce waiting times by 20%).<\/p>\n\n<h3 class=\"wp-block-heading\">Step 2: Choosing the right cloud solution<\/h3>\n\n<p>The market is full of <strong>contact center solutions<\/strong>, but not all are created equal. Choose <strong><a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/the-6-best-call-center-software-packages-in-2025-compare-costs-and-features\/\">contact center software<\/a><\/strong> software that offers a <strong>clear, adaptable interface<\/strong>. The ability to customize reception, routing or statistics is a real plus. This is where <strong>Kavkom<\/strong> stands out: quick installation, simple <strong>customization<\/strong>, pro rata billing and no commitment. All with human support, not a chatbot on a loop.    <\/p>\n\n<p><strong>Practical hint<\/strong>: test the demo before signing to judge ergonomics and learning time.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 3: Plan and prepare for migration<\/h3>\n\n<p>Migrating a center isn&#8217;t a matter of pressing a magic button. It&#8217;s about planning. Start by mapping your current <strong>center systems<\/strong>: which tools need to be connected, which lines removed? Think about balancing the <strong>workload<\/strong> of your teams during the transition. The aim is to keep the <strong>quality of your service<\/strong> intact, even during the changeover phase. A smooth migration is above all a realistic preparation.     <\/p>\n\n<p><strong>Practical hint<\/strong>: plan a pilot phase with a small group of agents.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 4: Migrate to the cloud platform<\/h3>\n\n<p>Once the preparation is done, it&#8217;s time for action. Migration to a <strong>cloud contact<\/strong> is usually completed within a few days. Choose a <strong>contact solution<\/strong> that offers <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/call-forwarding-application-complete-guide-to-setting-up-call-forwarding\/\">guided transfer tools<\/a> and automatic <strong>updates<\/strong>. The result is a constant <strong>level of service<\/strong>, with no major interruptions. The goal: your customers won&#8217;t even notice the change, except through a smoother experience.    <\/p>\n\n<p><strong>Practical tip<\/strong>: set up an in-house hotline on D-day to reassure your teams.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 5: Configure key functions (routing, registration, CRM integration)<\/h3>\n\n<p>This is where it all comes to life. Connect your <strong>CRMs<\/strong> and align the essential <strong>features<\/strong>: intelligent routing, double listening, call recording. Also make sure that the<strong>interface<\/strong> groups <strong>channels<\/strong> (voice, SMS, e-mail, chat) and that you can manage <strong>all contact points<\/strong> from a single dashboard. Here, <strong>Kavkom<\/strong> makes it easy: configuration in a few clicks, ready-to-use CRM integrations, and human support to adjust to your needs.   <\/p>\n\n<p><strong>Practical hint<\/strong>: first set up a small set of simple rules before going any further.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 6: Train and support your teams<\/h3>\n\n<p>A high-performance center relies on its <strong>center agents<\/strong>. Invest time in training, not only on the tools, but also on good customer<strong>interaction<\/strong> practices. Show them how to navigate the interface, where to find the <strong>interaction<\/strong> history, and how to use new features to enhance <strong>service quality<\/strong>. A well-executed training program will ensure that your teams get on board.   <\/p>\n\n<p><strong>Practical tip<\/strong>: organize a &#8220;live coaching&#8221; session where each agent tests a real-life customer case.<\/p>\n\n<h3 class=\"wp-block-heading\">Step 7: Supervise, monitor in real time and continuously optimize<\/h3>\n\n<p>Moving to the cloud is not an end, but a beginning. Use <strong>real-time<\/strong> monitoring tools to measure <strong>performance<\/strong>: waiting time, first call resolution rate, customer satisfaction. Evaluate the <strong>level of service<\/strong> on each channel, and fine-tune according to your customers&#8217; feedback. Keep in mind that<strong>every interaction<\/strong> counts, and that constant monitoring of your <strong>data set<\/strong> is your best lever for continuous improvement.   <\/p>\n\n<p><strong>Practical hint<\/strong>: set up a weekly dashboard shared with your teams.<\/p>\n\n<h2 class=\"wp-block-heading\">Best practices for optimizing your cloud contact center<\/h2>\n\n<p>Set up a <strong><a href=\"https:\/\/kavkom.com\/en\/usages\/optimize-ip-telephony-for-your-call-center\/\">contact center cloud<\/a><\/strong> is the first step. Making it perform on a daily basis is another story. Here are a few simple levers to get the most out of your solution and deliver a <strong>better customer experience<\/strong>.<\/p>\n\n<p><strong>Optimization checklist<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Personalize customer paths<\/strong>: adapt greetings, scripts and queues to provide a more human service.<\/li>\n\n\n\n<li><strong>Centralize all channels<\/strong>: calls, e-mails, SMS, chat. By handling <strong>all contact points<\/strong> in a single interface, you can reduce silos and streamline the customer journey. <\/li>\n\n\n\n<li><strong>Continuous monitoring of your service quality<\/strong>: set simple indicators (pick-up rate, resolution time) and check them every week.<\/li>\n\n\n\n<li><strong>Focus on regular training<\/strong>: well-coached agents are better able to <strong>deliver<\/strong> responsive, consistent <strong>service<\/strong>.<\/li>\n\n\n\n<li><strong>Leverage data<\/strong>: analyze conversations and adjust processes. Data is your best mirror for adjusting the experience. <\/li>\n<\/ul>\n\n<p><strong>Absolutely avoid<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li>Forget real-time supervision.<\/li>\n\n\n\n<li>Underestimating the impact of software updates.<\/li>\n\n\n\n<li>Neglect internal communication: your teams need to share feedback and bottlenecks in order to progress together.<\/li>\n<\/ul>\n\n<figure class=\"wp-block-image\"><a href=\"https:\/\/kavkom.com\/en\/free-trial\/?utm_campaign=agemia&#038;utm_source=blog&#038;utm_medium=contact%20center\"><img decoding=\"async\" src=\"https:\/\/neuroncdn.com\/cdn-0001\/135902d836be536b767a2ef1a63a8b8cb488cf471eded03b18e0e45837ae2768?ts=1753793159\" alt=\"Test Kavkom\"\/><\/a><\/figure>\n\n<h2 class=\"wp-block-heading\">FAQ &#8211; Frequently asked questions<\/h2>\n\n<h3 class=\"wp-block-heading\">What is a contact center and how does it work?<\/h3>\n\n<p>A <strong>contact<\/strong> <em>center<\/em> is a platform that centralizes <strong>all customer interactions<\/strong>. It handles calls, e-mails, SMS messages and messaging. In concrete terms, here&#8217;s how this type of structure works: <strong>requests are<\/strong> routed to the appropriate agent, with a complete history available.  <\/p>\n\n<h3 class=\"wp-block-heading\">What&#8217;s the difference between a traditional call center and a cloud contact center?<\/h3>\n\n<p>A traditional call center relies on physical lines and hardware. In contrast, a <strong>cloud-based contact<\/strong> center relies on an online hosted solution. The <strong>cloud<\/strong> reduces costs and offers greater flexibility in resource management.  <\/p>\n\n<h3 class=\"wp-block-heading\">What advantages does a cloud solution offer in terms of flexibility and efficiency?<\/h3>\n\n<p>A <strong>CcaaS<\/strong><em>(contact center as a service<\/em>) <strong>solution<\/strong> enables smoother <strong>customer relations<\/strong>: rapid ramp-up, adjusted billing and omnichannel management. It improves <strong>service levels <\/strong>and contributes to a <strong>better customer experience<\/strong>. <\/p>\n\n<h3 class=\"wp-block-heading\">How can CRM integration improve contact center interaction management?<\/h3>\n\n<p><strong>CRM<\/strong> integration links <strong>customer data<\/strong> to the history of exchanges. Agents can access all interactions from a single interface, with features that simplify follow-up and enhance <strong>service quality<\/strong>. <\/p>\n\n<h2 class=\"wp-block-heading\">Conclusion<\/h2>\n\n<p>Modernizing a <strong>contact center<\/strong> with a cloud solution means reinventing customer relations. Where the traditional model reaches its limits, the cloud simplifies management, reduces costs and centralizes all channels. <\/p>\n\n<p>Choosing a modern <strong>contact center solution<\/strong> also means focusing on <strong>the customer experience<\/strong>: a fluid path, better informed agents and consistent service. You&#8217;ll deliver a <strong>better customer experience <\/strong>, while keeping control of your resources. <\/p>\n\n<p>Now it&#8217;s up to you to discover the tangible benefits of a <strong>cloud contact center <\/strong>and take the next step towards a simpler, more efficient relationship.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this article, discover how to understand and optimize a modern contact center. We take you step-by-step through how to simplify call management, improve interaction and integrate the cloud without commitment. You&#8217;ll know exactly how to transform your customer service for greater efficiency. Points to remember What is a contact center and what are its [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":59984,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[52],"tags":[],"class_list":["post-60528","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telephony"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/60528","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=60528"}],"version-history":[{"count":9,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/60528\/revisions"}],"predecessor-version":[{"id":64223,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/60528\/revisions\/64223"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/59984"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=60528"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=60528"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=60528"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}