{"id":56125,"date":"2024-04-18T11:20:58","date_gmt":"2024-04-18T08:20:58","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/useful-information\/call-waiting\/"},"modified":"2025-10-31T13:00:03","modified_gmt":"2025-10-31T11:00:03","slug":"call-waiting","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/feature\/productivity\/call-waiting\/","title":{"rendered":"Call waiting"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"56125\" class=\"elementor elementor-56125 elementor-46655\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cc87ee2 e-flex e-con-boxed e-con e-parent\" data-id=\"cc87ee2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08ad8cb elementor-widget elementor-widget-heading\" data-id=\"08ad8cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">  Exploit your correspondents' expectations<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-56a7a6d e-flex e-con-boxed e-con e-child\" data-id=\"56a7a6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e72f471 elementor-widget elementor-widget-text-editor\" data-id=\"e72f471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Give free rein to your creativity and make waiting on hold a pleasant experience for your callers while you&#8217;re being productive.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20d3c91 e-flex e-con-boxed e-con e-child\" data-id=\"20d3c91\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-c465ca4 e-flex e-con-boxed e-con e-child\" data-id=\"c465ca4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-105bc90 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"105bc90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><circle class=\"cls-1\" cx=\"7.61\" cy=\"5.66\" r=\"2.64\"><\/circle><path class=\"cls-2\" d=\"M17.54,10.38a1,1,0,0,0-1.91.55l0.28,1a4.66,4.66,0,0,0-.48-0.12L14.75,9.45a1,1,0,0,0-1.91.55l0.52,1.81-0.25,0-0.16.07L12.11,9a1,1,0,0,0-1.91.55l1,3.44a4.66,4.66,0,0,0-.34.34L8.58,5.44A1,1,0,0,0,6.67,6l3.1,10.81-2-1.14a1,1,0,0,0-1,1.74l5.1,2.83,0.07,0a4.62,4.62,0,0,0,7-4.9,2.11,2.11,0,0,0-.05-0.3Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8370363 elementor-widget elementor-widget-heading\" data-id=\"8370363\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Instant activation of call waiting<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4b516f elementor-widget elementor-widget-text-editor\" data-id=\"f4b516f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"flex-basis: 0px;\"><p>With a simple click or press of the hook switch button on your phone or mobile application, activate call waiting for your current phone call. <br>This action instantly deactivates your microphone, allowing you to play a personalized tone or music on hold for your caller, ensuring that they remain pleasantly patient.<br>This gives you the opportunity to consult necessary information or discuss sensitive subjects with colleagues, <b>without your caller being able to hear<\/b>. Once you&#8217;re ready, a simple gesture lets you reactivate the microphone and resume the call, ensuring a smooth transition and an uninterrupted communication experience. <\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7dc0f63 e-flex e-con-boxed e-con e-child\" data-id=\"7dc0f63\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-24b7bb2 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"24b7bb2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M14.13,10.58a3.62,3.62,0,0,1-.28-1.26,1.59,1.59,0,0,1,.28-0.79l0.71-1a0.8,0.8,0,0,0,0-.8l-0.5-.87a0.8,0.8,0,0,0-.72-0.36l-1.2.13a3.63,3.63,0,0,1-1.23-.38,1.59,1.59,0,0,1-.54-0.64l-0.49-1.1a0.8,0.8,0,0,0-.67-0.44h-1a0.8,0.8,0,0,0-.67.44L7.36,4.63a3.63,3.63,0,0,1-.95.87,1.59,1.59,0,0,1-.82.15l-1.2-.13a0.8,0.8,0,0,0-.72.36l-0.5.87a0.8,0.8,0,0,0,0,.8l0.71,1a3.62,3.62,0,0,1,.28,1.26,1.59,1.59,0,0,1-.28.79l-0.71,1a0.8,0.8,0,0,0,0,.8l0.5,0.87a0.8,0.8,0,0,0,.72.36l1.2-.13a3.62,3.62,0,0,1,1.23.38,1.59,1.59,0,0,1,.54.64l0.49,1.1a0.8,0.8,0,0,0,.67.44h1a0.8,0.8,0,0,0,.67-0.44l0.49-1.1a3.62,3.62,0,0,1,.95-0.87,1.59,1.59,0,0,1,.82-0.15l1.2,0.13a0.8,0.8,0,0,0,.72-0.36l0.5-.87a0.8,0.8,0,0,0,0-.8ZM9,12.79a3.24,3.24,0,1,1,3.24-3.24A3.24,3.24,0,0,1,9,12.79Z\"><\/path><path class=\"cls-2\" d=\"M20.33,13.54l-0.78,1a0.51,0.51,0,0,1-.78.08h0l-0.66-.54h0A0.46,0.46,0,0,1,18,13.4l1-1.12h0c0.1-.12.06-0.35-0.23-0.4a2.94,2.94,0,0,0-1.13,0A2,2,0,0,0,16,13.75a2.4,2.4,0,0,1-.65,1.58L12,18.85a0.69,0.69,0,0,0,0,1l0.56,0.47h0L13,20.68a0.75,0.75,0,0,0,1.15-.08l0.12-.12,3.24-3.29a1.57,1.57,0,0,1,.9-0.43c1.82-.21,2.13-0.67,2.39-1.85a2.32,2.32,0,0,0,0-1.32A0.29,0.29,0,0,0,20.33,13.54Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d287434 elementor-widget elementor-widget-heading\" data-id=\"d287434\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">  Advanced customization of the waiting experience<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0124729 elementor-widget elementor-widget-text-editor\" data-id=\"0124729\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Turn every incoming call into an <b>opportunity<\/b> to <b>reinforce your brand image.<\/b> With <a href=\"https:\/\/kavkom.com\/en\/feature\/productivity\/standby\/\" data-wpil-monitor-id=\"304\">advanced call-waiting management<\/a>, you can activate this feature, often activated by default on modern telephony systems, to deliver a distinctive sound experience.<\/p><p>Whether through a specific melody or a personalized voice message, every moment of waiting becomes a window for <b>communicating your values and offers<\/b>.<br>Integrate this practice into your communication management, allowing you to effectively manage any<a href=\"https:\/\/kavkom.com\/en\/feature\/productivity\/double-call\/\"> double calls<\/a> or situations requiring <b>a short break in the conversation.<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-898b270 e-flex e-con-boxed e-con e-child\" data-id=\"898b270\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3c3ebf7 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3c3ebf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M19.77,13.56a5.52,5.52,0,0,1-.43-1.91,2.43,2.43,0,0,1,.43-1.2L20.85,9a1.22,1.22,0,0,0,.07-1.22L20.15,6.41a1.22,1.22,0,0,0-1.09-.55l-1.83.2a5.52,5.52,0,0,1-1.87-.58,2.43,2.43,0,0,1-.82-1L13.79,2.81a1.22,1.22,0,0,0-1-.67H11.23a1.22,1.22,0,0,0-1,.67L9.47,4.49A5.52,5.52,0,0,1,8,5.83a2.43,2.43,0,0,1-1.26.23l-1.83-.2a1.22,1.22,0,0,0-1.09.55L3.08,7.73A1.22,1.22,0,0,0,3.15,9l1.09,1.48a5.52,5.52,0,0,1,.43,1.91,2.43,2.43,0,0,1-.43,1.2L3.15,15a1.22,1.22,0,0,0-.07,1.22l0.77,1.33a1.22,1.22,0,0,0,1.09.55l1.83-.2a5.52,5.52,0,0,1,1.87.58,2.43,2.43,0,0,1,.82,1l0.74,1.68a1.22,1.22,0,0,0,1,.67h1.53a1.22,1.22,0,0,0,1-.67l0.74-1.68A5.52,5.52,0,0,1,16,18.17a2.43,2.43,0,0,1,1.26-.23l1.83,0.2a1.22,1.22,0,0,0,1.09-.55l0.77-1.33A1.22,1.22,0,0,0,20.85,15ZM12,16.93A4.93,4.93,0,1,1,16.93,12,4.93,4.93,0,0,1,12,16.93Z\"><\/path><path class=\"cls-2\" d=\"M12,14.69a1.31,1.31,0,0,1-.93-0.39L8.79,12a1.31,1.31,0,0,1,1.86-1.86L12,11.51l3.63-3.63a1.31,1.31,0,0,1,1.86,1.86L12.93,14.3A1.31,1.31,0,0,1,12,14.69Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-331eed8 elementor-widget elementor-widget-heading\" data-id=\"331eed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Maximize the benefits of on-hold calls<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-440a905 elementor-widget elementor-widget-text-editor\" data-id=\"440a905\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"flex-basis: 0px;\"><p>With Kavkom, turn on-hold into a<b> strategic tool<\/b> for your business. Our advanced <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-enterprise-cloud-telephony-modernize-your-call-center\/\">cloud telephony<\/a> solutions let you personalize the on-hold experience to <b>the next level<\/b>.   <\/p><p>Whether it&#8217;s a caller waiting for an answer or an agent needing a moment to check information without hanging up, our system ensures that every call put on hold contributes to<b> overall satisfaction, <\/b>thanks in particular to our <a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/cascades-of-calls\/\">cascade call routing<\/a> which optimizes the distribution of communications.<\/p><p>Integrated with your favorite <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/why-should-your-crm-be-linked-to-your-call-center-software\/\">CRM<\/a> applications, Kavkom simplifies the implementation of new functionalities, such as music-on-hold customization or inbound call management, to offer an unprecedented user experience.<br>Discover also our <a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/waiting-queue\/\">call routing<\/a> functionality that will allow you to optimize inbound calls with efficiency!<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-600b1e8 e-flex e-con-boxed e-con e-parent\" data-id=\"600b1e8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ab67df4 e-flex e-con-boxed e-con e-child\" data-id=\"ab67df4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8d06b46 e-con-full e-flex e-con e-child\" data-id=\"8d06b46\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413fd2b elementor-position-right elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"413fd2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/09\/Formideo-1.webp\" class=\"attachment-full size-full wp-image-34838\" alt=\"Formideo\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">\u201cKavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.\u201d\n<br><br><b>Ben Cauchois<\/b>\n<br>VP Sales &amp; Operations @ SEIZA<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff14633 elementor-widget elementor-widget-heading\" data-id=\"ff14633\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Offer quality telephone on-hold with Kavkom<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-670879b elementor-widget elementor-widget-text-editor\" data-id=\"670879b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">At Kavkom, we know how important the customer experience is to your business. With our Personalized Music on Hold feature, you can offer your callers a pleasant, personalized hold that reflects the quality of your services. Don&#8217;t wait any longer, contact us today to find out more about our business communication solutions and deliver a memorable customer experience!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe7a088 e-con-full e-flex e-con e-child\" data-id=\"fe7a088\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba9b875 elementor-widget elementor-widget-image\" data-id=\"ba9b875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"842\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/09\/Optimisation-de-la-performance-des-entreprises.webp\" class=\"attachment-large size-large wp-image-34867\" alt=\"Gestion commerciale efficace et sans tracas\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<h4><b>Activate call waiting efficiently<\/b><\/h4>\n<p>Giving people the option of waiting on hold is not just <b>another Kavkom feature<\/b>; it&#8217;s a crucial element of <b>quality of service<\/b> within corporate telephony.<\/p>\n<p>By activating call waiting, you can, with a simple click or touch of a button, use a switch to play a personalized tone or music, ensuring that your caller stays informed and engaged.<br \/>\nDuring this break, take advantage of the time to consult necessary data or collaborate with colleagues, before resuming the call with all the information in hand.<\/p>\n","protected":false},"author":15,"featured_media":37853,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[99],"tags":[],"class_list":["post-56125","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-productivity"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/56125","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=56125"}],"version-history":[{"count":1,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/56125\/revisions"}],"predecessor-version":[{"id":56127,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/56125\/revisions\/56127"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/37853"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=56125"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=56125"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=56125"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}