{"id":54548,"date":"2024-05-02T13:17:38","date_gmt":"2024-05-02T10:17:38","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/useful-information\/call-routing-2\/"},"modified":"2025-10-31T13:00:52","modified_gmt":"2025-10-31T11:00:52","slug":"call-routing-2","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/feature\/call-routing\/call-routing-2\/","title":{"rendered":"Call Routing"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"54548\" class=\"elementor elementor-54548 elementor-46706\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ac59a7 e-flex e-con-boxed e-con e-parent\" data-id=\"1ac59a7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-506ec5f e-flex e-con-boxed e-con e-child\" data-id=\"506ec5f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-77c1eb0 elementor-widget elementor-widget-heading\" data-id=\"77c1eb0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimize call distribution<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24ee307 e-flex e-con-boxed e-con e-child\" data-id=\"24ee307\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2f4b2d2 e-flex e-con-boxed e-con e-child\" data-id=\"2f4b2d2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4a65387 elementor-widget elementor-widget-image\" data-id=\"4a65387\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"300\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2024\/02\/Personnalisation-et-integration-pour-toutes-les-equipes.webp\" class=\"attachment-large size-large wp-image-38977\" alt=\"Contactez\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b0f220d e-flex e-con-boxed e-con e-child\" data-id=\"b0f220d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13aad32 elementor-widget elementor-widget-text-editor\" data-id=\"13aad32\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kavkom Intelligent Call Routing, a skills-based routing system, is an advanced solution that automatically routes incoming calls to the agents best qualified to meet each customer&#8217;s specific needs, optimizing call management and the user experience. Thanks to intelligent algorithms and customized configuration, this feature ensures optimal call distribution, reducing waiting times and improving customer satisfaction. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac01b22 e-flex e-con-boxed e-con e-parent\" data-id=\"ac01b22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f09d636 elementor-widget elementor-widget-heading\" data-id=\"f09d636\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The benefits of call routing<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cb9273 elementor-widget elementor-widget-text-editor\" data-id=\"4cb9273\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Configure as many features as you need to optimize your call routing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-86cc26f e-flex e-con-boxed e-con e-child\" data-id=\"86cc26f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7504d6f e-flex e-con-boxed e-con e-child\" data-id=\"7504d6f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-671002d elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"671002d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#238cf5;}.cls-2{fill:#85bff9;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M10.91,17.33a1,1,0,0,0-1,.75c-0.13.29-.59,0.75-0.9,0.52s-1.35-1.16-1.93-1.69S5.56,15.24,5.38,15s0.24-.77.52-0.9a1,1,0,0,0,.75-1,8.43,8.43,0,0,0-1.14-2.52A1,1,0,0,0,4,10.64l-1,1a2.07,2.07,0,0,0-.71,2.07,18.51,18.51,0,0,0,3.28,4.71,18.51,18.51,0,0,0,4.71,3.28A2.07,2.07,0,0,0,12.3,21l1-1a1,1,0,0,0,.09-1.52A8.43,8.43,0,0,0,10.91,17.33Z\"><\/path><path class=\"cls-2\" d=\"M19.7,7.56a4.54,4.54,0,1,0-9,.92h0c0.33,1.71,2.85,6.85,4.44,6.85s4.12-5.14,4.44-6.85h0A4.56,4.56,0,0,0,19.7,7.56Z\"><\/path><circle class=\"cls-1\" cx=\"15.16\" cy=\"7.56\" r=\"2.63\"><\/circle><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8662e41 elementor-widget elementor-widget-heading\" data-id=\"8662e41\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Routing based on precise criteria<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8bb628 elementor-widget elementor-widget-text-editor\" data-id=\"c8bb628\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Define sophisticated routing rules to route calls according to specific criteria, such as call type, desired destination, call duration and more. Kavkom lets you configure time-of-day routing strategies, ensuring that calls are always answered by an available agent, even after hours, by redirecting them to external numbers or personalized voice messages. This reduces the rate of missed calls and improves your company&#8217;s ability to respond effectively to customer requests.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49455dd e-flex e-con-boxed e-con e-child\" data-id=\"49455dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfbbde0 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"bfbbde0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M16.27,11.72l-1.65-.88a4.28,4.28,0,0,1-5.25,0l-1.65.88a1.63,1.63,0,0,0-1,1.75v3.59a2,2,0,0,0,2,2h6.57a2,2,0,0,0,2-2V13.47A1.63,1.63,0,0,0,16.27,11.72Z\"><\/path><circle class=\"cls-2\" cx=\"12\" cy=\"7.38\" r=\"3.26\"><\/circle><path class=\"cls-1\" d=\"M5.89,17.06V14.17a3.38,3.38,0,0,1-1.78-.68l-1.28.68A1.27,1.27,0,0,0,2,15.53v2.79A1.56,1.56,0,0,0,3.6,19.88h5A2.82,2.82,0,0,1,5.89,17.06Z\"><\/path><path class=\"cls-2\" d=\"M7.32,11l1.31-.7a2.54,2.54,0,1,0-2.74,3A2.42,2.42,0,0,1,7.32,11Z\"><\/path><path class=\"cls-1\" d=\"M21.17,14.17l-1.28-.68a3.38,3.38,0,0,1-1.78.68v2.89a2.82,2.82,0,0,1-2.73,2.82h5A1.56,1.56,0,0,0,22,18.33V15.53A1.27,1.27,0,0,0,21.17,14.17Z\"><\/path><path class=\"cls-2\" d=\"M17.85,8.26a2.54,2.54,0,0,0-2.49,2L16.67,11h0a2.42,2.42,0,0,1,1.43,2.31A2.53,2.53,0,0,0,17.85,8.26Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-063d791 elementor-widget elementor-widget-heading\" data-id=\"063d791\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Multi-level IVR<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43ebd2a elementor-widget elementor-widget-text-editor\" data-id=\"43ebd2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Create single or multi-level IVR (Interactive Voice Response) systems, known as voice menus, to direct callers to agents. Prioritize their skills and define routing rules specific to your business, including <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/a-complete-guide-to-automatic-call-distribution-acd-methods-deployment-and-crm-integration\/\">automatic call distribution<\/a> and routing based on internal or extension number.  This ensures that every call is routed to the employee(s) best qualified to resolve the customer&#8217;s query.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-462d704 e-flex e-con-boxed e-con e-child\" data-id=\"462d704\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4fd76dc elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"4fd76dc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#238cf5;}.cls-2{fill:#85bff9;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M20.27,9a1.64,1.64,0,0,0-.35,0A8.26,8.26,0,0,0,4.08,9a1.64,1.64,0,0,0-.35,0c-0.91,0-1.65,1.13-1.65,2.16v0.52A2.25,2.25,0,0,0,4.29,13.8H4.35c0.91,0,1-.74,1-1.65V11.4h0a6.61,6.61,0,0,1,13.23,0h0v0.75c0,0.91.12,1.65,1,1.65h0.06a2.25,2.25,0,0,0,2.21-2.13V11.16C21.92,10.13,21.17,9,20.27,9Z\"><\/path><path class=\"cls-2\" d=\"M19.61,14.62a2,2,0,0,1-.83-0.19,7.46,7.46,0,0,1-5.24,4.23,1.65,1.65,0,1,0,.07.84A8.28,8.28,0,0,0,19.61,14.62Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7416f9 elementor-widget elementor-widget-heading\" data-id=\"a7416f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Seamless integration with the telephone network<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2079d7c elementor-widget elementor-widget-text-editor\" data-id=\"2079d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our call routing platform integrates seamlessly with your existing telephony infrastructure, whether it&#8217;s based on Voice over IP (VoIP) or a traditional telephone network. Thanks to our SIP trunk support, you can easily establish a reliable connection <a href=\"https:\/\/kavkom.com\/en\/business-phone-systems\/\" data-wpil-monitor-id=\"953\">between your corporate telephone system<\/a> and the public telephone network, enabling smooth routing of calls to internal or external numbers.   <\/p><p>This flexibility ensures a smooth transition to more sophisticated call routing solutions, without the need for costly investment in additional hardware.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4133307 e-flex e-con-boxed e-con e-parent\" data-id=\"4133307\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-da74f0b e-flex e-con-boxed e-con e-child\" data-id=\"da74f0b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6dbf1fc e-flex e-con-boxed e-con e-child\" data-id=\"6dbf1fc\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2d8669 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"e2d8669\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M16.27,11.72l-1.65-.88a4.28,4.28,0,0,1-5.25,0l-1.65.88a1.63,1.63,0,0,0-1,1.75v3.59a2,2,0,0,0,2,2h6.57a2,2,0,0,0,2-2V13.47A1.63,1.63,0,0,0,16.27,11.72Z\"><\/path><circle class=\"cls-2\" cx=\"12\" cy=\"7.38\" r=\"3.26\"><\/circle><path class=\"cls-1\" d=\"M5.89,17.06V14.17a3.38,3.38,0,0,1-1.78-.68l-1.28.68A1.27,1.27,0,0,0,2,15.53v2.79A1.56,1.56,0,0,0,3.6,19.88h5A2.82,2.82,0,0,1,5.89,17.06Z\"><\/path><path class=\"cls-2\" d=\"M7.32,11l1.31-.7a2.54,2.54,0,1,0-2.74,3A2.42,2.42,0,0,1,7.32,11Z\"><\/path><path class=\"cls-1\" d=\"M21.17,14.17l-1.28-.68a3.38,3.38,0,0,1-1.78.68v2.89a2.82,2.82,0,0,1-2.73,2.82h5A1.56,1.56,0,0,0,22,18.33V15.53A1.27,1.27,0,0,0,21.17,14.17Z\"><\/path><path class=\"cls-2\" d=\"M17.85,8.26a2.54,2.54,0,0,0-2.49,2L16.67,11h0a2.42,2.42,0,0,1,1.43,2.31A2.53,2.53,0,0,0,17.85,8.26Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4fd4c96 elementor-widget elementor-widget-heading\" data-id=\"4fd4c96\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Call group<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-389445b elementor-widget elementor-widget-text-editor\" data-id=\"389445b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Create call groups according to the skills of your teams to route calls to a group of employees who will meet the needs of your callers. Set up call cascading strategies to refine and optimize internal call distribution. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b05df0 e-flex e-con-boxed e-con e-child\" data-id=\"3b05df0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaf49f8 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"aaf49f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M19.77,13.56a5.52,5.52,0,0,1-.43-1.91,2.43,2.43,0,0,1,.43-1.2L20.85,9a1.22,1.22,0,0,0,.07-1.22L20.15,6.41a1.22,1.22,0,0,0-1.09-.55l-1.83.2a5.52,5.52,0,0,1-1.87-.58,2.43,2.43,0,0,1-.82-1L13.79,2.81a1.22,1.22,0,0,0-1-.67H11.23a1.22,1.22,0,0,0-1,.67L9.47,4.49A5.52,5.52,0,0,1,8,5.83a2.43,2.43,0,0,1-1.26.23l-1.83-.2a1.22,1.22,0,0,0-1.09.55L3.08,7.73A1.22,1.22,0,0,0,3.15,9l1.09,1.48a5.52,5.52,0,0,1,.43,1.91,2.43,2.43,0,0,1-.43,1.2L3.15,15a1.22,1.22,0,0,0-.07,1.22l0.77,1.33a1.22,1.22,0,0,0,1.09.55l1.83-.2a5.52,5.52,0,0,1,1.87.58,2.43,2.43,0,0,1,.82,1l0.74,1.68a1.22,1.22,0,0,0,1,.67h1.53a1.22,1.22,0,0,0,1-.67l0.74-1.68A5.52,5.52,0,0,1,16,18.17a2.43,2.43,0,0,1,1.26-.23l1.83,0.2a1.22,1.22,0,0,0,1.09-.55l0.77-1.33A1.22,1.22,0,0,0,20.85,15ZM12,16.93A4.93,4.93,0,1,1,16.93,12,4.93,4.93,0,0,1,12,16.93Z\"><\/path><path class=\"cls-2\" d=\"M12,14.69a1.31,1.31,0,0,1-.93-0.39L8.79,12a1.31,1.31,0,0,1,1.86-1.86L12,11.51l3.63-3.63a1.31,1.31,0,0,1,1.86,1.86L12.93,14.3A1.31,1.31,0,0,1,12,14.69Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee2495a elementor-widget elementor-widget-heading\" data-id=\"ee2495a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Maximizing operational efficiency<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ebef09 elementor-widget elementor-widget-text-editor\" data-id=\"7ebef09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With Kavkom, you benefit from a platform that maximizes the efficiency of your call center.  <\/p><p>Our intelligent routing system, based on each agent&#8217;s skills and the caller&#8217;s specific needs, ensures that every customer interaction is handled by the person best able to offer help and support. This approach not only reduces waiting times, but also improves the first-call resolution rate, contributing to an exceptional customer experience. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb9ae7c e-flex e-con-boxed e-con e-child\" data-id=\"bb9ae7c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7861bc4 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"7861bc4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#238cf5;}.cls-2{fill:#85bff9;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M11,17.29a1,1,0,0,0-1,.77c-0.14.29-.6,0.77-0.91,0.53s-1.38-1.18-2-1.72-1.53-1.7-1.72-2,0.24-.78.53-0.91a1,1,0,0,0,.77-1,8.57,8.57,0,0,0-1.16-2.57A1,1,0,0,0,4,10.5L2.94,11.55a2.1,2.1,0,0,0-.72,2.11,18.82,18.82,0,0,0,3.34,4.78,18.82,18.82,0,0,0,4.78,3.34,2.1,2.1,0,0,0,2.11-.72L13.5,20a1,1,0,0,0,.09-1.55A8.57,8.57,0,0,0,11,17.29Z\"><\/path><path class=\"cls-2\" d=\"M19.67,6.65a2.73,2.73,0,0,0-3.11-2,3.38,3.38,0,0,0-6.42,1.47c0,0.07,0,.14,0,0.21h0a2.84,2.84,0,1,0,0,5.69h8.27A2.84,2.84,0,0,0,19.67,6.65Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dcea7f1 elementor-widget elementor-widget-heading\" data-id=\"dcea7f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Hourly routing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-848caf4 elementor-widget elementor-widget-text-editor\" data-id=\"848caf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ensure that all <a href=\"https:\/\/kavkom.com\/en\/feature\/automatic-caller\/hourly-call-rate\/\" data-wpil-monitor-id=\"1096\">calls are handled efficiently by routing them according to your opening hours, team working hours<\/a> and closing times to on-call staff, using intelligent routing strategies to maximize customer satisfaction and reduce waiting times.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-439eb21 elementor-widget elementor-widget-heading\" data-id=\"439eb21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why choose Kavkom for call routing?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3a8eb22 e-flex e-con-boxed e-con e-child\" data-id=\"3a8eb22\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5bf39d3 e-flex e-con-boxed e-con e-child\" data-id=\"5bf39d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3bb565e elementor-widget elementor-widget-image\" data-id=\"3bb565e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"179\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2019\/12\/Pourquoi-choisir-lIP-Centrex-comme-solution-de-telephonie-dentreprise.webp\" class=\"attachment-large size-large wp-image-15280\" alt=\"Pourquoi choisir l\u2019IP Centrex comme solution de t\u00e9l\u00e9phonie d\u2019entreprise\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-be2acc9 e-flex e-con-boxed e-con e-child\" data-id=\"be2acc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9109823 elementor-widget elementor-widget-text-editor\" data-id=\"9109823\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Choose the trusted leader, Kavkom, to boost your customer service. With our advanced call routing technology, deliver a personalized, responsive experience to every customer. With our expertise and first-class service, the transition to this innovative solution will be seamless. Choose Kavkom and elevate your customer service now.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Optimize call distribution Kavkom Intelligent Call Routing, a skills-based routing system, is an advanced solution that automatically routes incoming calls to the agents best qualified to meet each customer&#8217;s specific needs, optimizing call management and the user experience. Thanks to intelligent algorithms and customized configuration, this feature ensures optimal call distribution, reducing waiting times and [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":19302,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[118],"tags":[],"class_list":["post-54548","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-routing"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/54548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=54548"}],"version-history":[{"count":2,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/54548\/revisions"}],"predecessor-version":[{"id":61670,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/54548\/revisions\/61670"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/19302"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=54548"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=54548"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=54548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}