{"id":40956,"date":"2023-07-20T19:46:34","date_gmt":"2023-07-20T16:46:34","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/useful-information\/call-routing\/"},"modified":"2025-10-27T11:39:13","modified_gmt":"2025-10-27T09:39:13","slug":"call-routing","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/feature\/call-routing\/call-routing\/","title":{"rendered":"Call Routing"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"40956\" class=\"elementor elementor-40956 elementor-31736\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c40e8c9 e-flex e-con-boxed e-con e-parent\" data-id=\"7c40e8c9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1f85b05 e-flex e-con-boxed e-con e-child\" data-id=\"1f85b05\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0674bfd elementor-widget elementor-widget-heading\" data-id=\"0674bfd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Call routing to optimize your communication<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9724775 e-flex e-con-boxed e-con e-child\" data-id=\"9724775\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9dc9635 e-flex e-con-boxed e-con e-child\" data-id=\"9dc9635\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9e670a1 elementor-widget elementor-widget-image\" data-id=\"9e670a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"500\" height=\"300\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2024\/02\/Personnalisation-et-integration-pour-toutes-les-equipes.webp\" class=\"attachment-large size-large wp-image-38977\" alt=\"Contactez\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-93d54b5 e-flex e-con-boxed e-con e-child\" data-id=\"93d54b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-00e0d80 elementor-widget elementor-widget-text-editor\" data-id=\"00e0d80\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><b>Intelligent routing for greater efficiency<\/b><\/h2><p>Our routing technology analyzes three key parameters in real time for optimal call distribution. The system evaluates the specific skills of each agent according to their resolution history. The workload of the teams is taken into account for an equitable distribution of communications.  <\/p><p>Thanks to <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/why-should-your-crm-be-linked-to-your-call-center-software\/\">CRM<\/a> integration, customer data enriches routing criteria. This personalization enables calls to be automatically routed to the most qualified agents for each request. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9160af e-flex e-con-boxed e-con e-parent\" data-id=\"d9160af\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ad5127d elementor-widget elementor-widget-heading\" data-id=\"ad5127d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Flexible configuration to suit your needs<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5aa62d4 e-flex e-con-boxed e-con e-child\" data-id=\"5aa62d4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bfae91d e-flex e-con-boxed e-con e-child\" data-id=\"bfae91d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f0a5ae elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"3f0a5ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M20,8.42H11.53A6.52,6.52,0,0,0,12.27,7c0.49-1.14.86-1.82,1.76-1.82h2.74a0.4,0.4,0,0,0,0-.8H14c-1.49,0-2,1.28-2.49,2.3S10.76,8.42,10,8.42H8.1a0.4,0.4,0,0,0,0,.8H10c0.77,0,1.09.64,1.55,1.69s1,2.3,2.49,2.3h2.74a0.4,0.4,0,0,0,0-.8H14c-0.9,0-1.26-.69-1.76-1.82a6.52,6.52,0,0,0-.74-1.37H20A0.4,0.4,0,1,0,20,8.42Z\"><\/path><path class=\"cls-2\" d=\"M11,16.9a1,1,0,0,0-1,.77C9.81,18,9.34,18.43,9,18.2s-1.38-1.18-2-1.72-1.53-1.7-1.72-2,0.24-.78.53-0.92a1,1,0,0,0,.77-1A8.58,8.58,0,0,0,5.48,10a1,1,0,0,0-1.55.09L2.88,11.15a2.11,2.11,0,0,0-.73,2.11A18.83,18.83,0,0,0,5.49,18a18.83,18.83,0,0,0,4.79,3.34,2.11,2.11,0,0,0,2.11-.73l1.05-1.05a1,1,0,0,0,.09-1.55A8.58,8.58,0,0,0,11,16.9Z\"><\/path><circle class=\"cls-2\" cx=\"19.6\" cy=\"8.82\" r=\"1.59\"><\/circle><circle class=\"cls-2\" cx=\"16.41\" cy=\"4.83\" r=\"1.59\"><\/circle><circle class=\"cls-2\" cx=\"18.01\" cy=\"12.81\" r=\"1.59\"><\/circle><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-937ef2d elementor-widget elementor-widget-heading\" data-id=\"937ef2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customizable multi-level IVR<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c269be9 elementor-widget elementor-widget-text-editor\" data-id=\"c269be9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Create interactive voice menus that effectively guide your callers. The system lets you configure unlimited options according to your organizational chart. Greetings and choices can be adapted to your company&#8217;s specific needs.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cafd45d e-flex e-con-boxed e-con e-child\" data-id=\"cafd45d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b384c7d elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"b384c7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M16.27,11.72l-1.65-.88a4.28,4.28,0,0,1-5.25,0l-1.65.88a1.63,1.63,0,0,0-1,1.75v3.59a2,2,0,0,0,2,2h6.57a2,2,0,0,0,2-2V13.47A1.63,1.63,0,0,0,16.27,11.72Z\"><\/path><circle class=\"cls-2\" cx=\"12\" cy=\"7.38\" r=\"3.26\"><\/circle><path class=\"cls-1\" d=\"M5.89,17.06V14.17a3.38,3.38,0,0,1-1.78-.68l-1.28.68A1.27,1.27,0,0,0,2,15.53v2.79A1.56,1.56,0,0,0,3.6,19.88h5A2.82,2.82,0,0,1,5.89,17.06Z\"><\/path><path class=\"cls-2\" d=\"M7.32,11l1.31-.7a2.54,2.54,0,1,0-2.74,3A2.42,2.42,0,0,1,7.32,11Z\"><\/path><path class=\"cls-1\" d=\"M21.17,14.17l-1.28-.68a3.38,3.38,0,0,1-1.78.68v2.89a2.82,2.82,0,0,1-2.73,2.82h5A1.56,1.56,0,0,0,22,18.33V15.53A1.27,1.27,0,0,0,21.17,14.17Z\"><\/path><path class=\"cls-2\" d=\"M17.85,8.26a2.54,2.54,0,0,0-2.49,2L16.67,11h0a2.42,2.42,0,0,1,1.43,2.31A2.53,2.53,0,0,0,17.85,8.26Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd2e576 elementor-widget elementor-widget-heading\" data-id=\"dd2e576\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Optimized call groups<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40fbd64 elementor-widget elementor-widget-text-editor\" data-id=\"40fbd64\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Define teams according to your employees&#8217; skills and specialties. Our system lets you create groups by department, language or technical expertise. Cascade distribution ensures that no call goes unanswered.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-378066b e-flex e-con-boxed e-con e-child\" data-id=\"378066b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1117049 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"1117049\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M19.77,13.56a5.52,5.52,0,0,1-.43-1.91,2.43,2.43,0,0,1,.43-1.2L20.85,9a1.22,1.22,0,0,0,.07-1.22L20.15,6.41a1.22,1.22,0,0,0-1.09-.55l-1.83.2a5.52,5.52,0,0,1-1.87-.58,2.43,2.43,0,0,1-.82-1L13.79,2.81a1.22,1.22,0,0,0-1-.67H11.23a1.22,1.22,0,0,0-1,.67L9.47,4.49A5.52,5.52,0,0,1,8,5.83a2.43,2.43,0,0,1-1.26.23l-1.83-.2a1.22,1.22,0,0,0-1.09.55L3.08,7.73A1.22,1.22,0,0,0,3.15,9l1.09,1.48a5.52,5.52,0,0,1,.43,1.91,2.43,2.43,0,0,1-.43,1.2L3.15,15a1.22,1.22,0,0,0-.07,1.22l0.77,1.33a1.22,1.22,0,0,0,1.09.55l1.83-.2a5.52,5.52,0,0,1,1.87.58,2.43,2.43,0,0,1,.82,1l0.74,1.68a1.22,1.22,0,0,0,1,.67h1.53a1.22,1.22,0,0,0,1-.67l0.74-1.68A5.52,5.52,0,0,1,16,18.17a2.43,2.43,0,0,1,1.26-.23l1.83,0.2a1.22,1.22,0,0,0,1.09-.55l0.77-1.33A1.22,1.22,0,0,0,20.85,15ZM12,16.93A4.93,4.93,0,1,1,16.93,12,4.93,4.93,0,0,1,12,16.93Z\"><\/path><path class=\"cls-2\" d=\"M12,14.69a1.31,1.31,0,0,1-.93-0.39L8.79,12a1.31,1.31,0,0,1,1.86-1.86L12,11.51l3.63-3.63a1.31,1.31,0,0,1,1.86,1.86L12.93,14.3A1.31,1.31,0,0,1,12,14.69Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-77629f6 elementor-widget elementor-widget-heading\" data-id=\"77629f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Intelligent time routing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ccf820 elementor-widget elementor-widget-text-editor\" data-id=\"1ccf820\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Automatically manage your calls according to your opening and closing times. Calls are routed to on-call teams outside office hours. Specific rules can be applied for public holidays and exceptional events.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fe15da3 e-flex e-con-boxed e-con e-parent\" data-id=\"fe15da3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c135b6 elementor-widget elementor-widget-heading\" data-id=\"6c135b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimizing your customer service<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f7c9be e-flex e-con-boxed e-con e-child\" data-id=\"8f7c9be\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7596077 e-flex e-con-boxed e-con e-child\" data-id=\"7596077\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dbcffc2 elementor-widget elementor-widget-image\" data-id=\"dbcffc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"179\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2019\/12\/Pourquoi-choisir-lIP-Centrex-comme-solution-de-telephonie-dentreprise.webp\" class=\"attachment-large size-large wp-image-15280\" alt=\"Pourquoi choisir l\u2019IP Centrex comme solution de t\u00e9l\u00e9phonie d\u2019entreprise\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-459493a e-flex e-con-boxed e-con e-child\" data-id=\"459493a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-da9c263 elementor-widget elementor-widget-text-editor\" data-id=\"da9c263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Intelligent routing significantly improves your customers&#8217; user experience. Waiting times are reduced thanks to efficient distribution of incoming calls. Automatic qualification of requests enables faster processing.  <\/p><p>Our solution integrates natively with your CRM for optimal tracking of interactions. Customer history is instantly accessible to personalize each exchange. Detailed reports enable continuous analysis and optimization of service quality.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f867f3 e-flex e-con-boxed e-con e-parent\" data-id=\"8f867f3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-18ebfdd elementor-widget elementor-widget-heading\" data-id=\"18ebfdd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Advanced features for greater control\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2aa89b7 e-con-full e-flex e-con e-child\" data-id=\"2aa89b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e093056 e-con-full e-flex e-con e-child\" data-id=\"e093056\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa89957 elementor-widget elementor-widget-image\" data-id=\"fa89957\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"584\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-1024x747.png\" class=\"attachment-large size-large wp-image-31606\" alt=\"Fonctionnalites standard telephonique\" srcset=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-1024x747.png 1024w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-300x219.png 300w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-150x109.png 150w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-768x560.png 768w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique.png 1196w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6abd29f elementor-widget elementor-widget-heading\" data-id=\"6abd29f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Real-time supervision<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32c95e6 elementor-widget elementor-widget-text-editor\" data-id=\"32c95e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li aria-level=\"1\">View your teams&#8217; activity on a centralized dashboard<\/li><li aria-level=\"1\">Track key indicators: waiting time, response rate, call duration<\/li><li aria-level=\"1\">Respond quickly to peaks in activity with \u201coverflow\u201d mode<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cc07c43 e-con-full e-flex e-con e-child\" data-id=\"cc07c43\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec6181a elementor-widget elementor-widget-image\" data-id=\"ec6181a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"479\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/12\/Systeme-de-telephonie-pour-les-equipes-informatiques.webp\" class=\"attachment-large size-large wp-image-36193\" alt=\"Un syst\u00e8me de t\u00e9l\u00e9phonie avanc\u00e9 utilis\u00e9 par une \u00e9quipe informatique\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cc9dc0 elementor-widget elementor-widget-heading\" data-id=\"5cc9dc0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Intuitive configuration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fe4a219 elementor-widget elementor-widget-text-editor\" data-id=\"fe4a219\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li aria-level=\"1\">Simple interface for setting routing rules without technical expertise<\/li><li aria-level=\"1\">Instantly modify strategies to suit your needs<\/li><li aria-level=\"1\">Preconfigured templates for accelerated deployment<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e1c8da e-con-full e-flex e-con e-child\" data-id=\"9e1c8da\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96ae296 elementor-widget elementor-widget-image\" data-id=\"96ae296\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"508\" height=\"406\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/12\/Collaboration-fluide-au-sein-de-lequipe.webp\" class=\"attachment-large size-large wp-image-36344\" alt=\"\u00c9quipe travaillant ensemble de mani\u00e8re harmonieuse et efficace\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04e307c elementor-widget elementor-widget-heading\" data-id=\"04e307c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Detailed analysis<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c1960b2 elementor-widget elementor-widget-text-editor\" data-id=\"c1960b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li aria-level=\"1\">Customized reports on routing performance<\/li><li aria-level=\"1\">Statistics by agent, group and period<\/li><li aria-level=\"1\">Optimization recommendations based on data analysis<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4f39b83 e-flex e-con-boxed e-con e-parent\" data-id=\"4f39b83\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c12cc8d elementor-widget elementor-widget-heading\" data-id=\"c12cc8d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why choose Kavkom for your business?\n<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48b7f54 e-flex e-con-boxed e-con e-child\" data-id=\"48b7f54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f1f738c e-flex e-con-boxed e-con e-child\" data-id=\"f1f738c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1046b38 elementor-widget elementor-widget-image\" data-id=\"1046b38\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"421\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2024\/01\/Optimisez-votre-telephonie-dentreprise-cloud.webp\" class=\"attachment-large size-large wp-image-37523\" alt=\"Optimisez votre t\u00e9l\u00e9phonie d\u2019entreprise cloud\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7779f87 e-flex e-con-boxed e-con e-child\" data-id=\"7779f87\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a17ccc7 elementor-widget elementor-widget-text-editor\" data-id=\"a17ccc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our cloud technology guarantees :<\/p><ul><li aria-level=\"1\">Set-up in less than 24 hours with no hardware investment required<\/li><li aria-level=\"1\">Over 100 native integrations with your existing tools<\/li><li aria-level=\"1\">Expert technical support available 24\/7<\/li><\/ul><p>The companies that place their trust in us find :<\/p><ul><li aria-level=\"1\">45% reduction in waiting times<\/li><li aria-level=\"1\">A 30% increase in customer satisfaction<\/li><li aria-level=\"1\">25% productivity gains for their teams<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-05d601c e-flex e-con-boxed e-con e-parent\" data-id=\"05d601c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-37df8e0 e-flex e-con-boxed e-con e-child\" data-id=\"37df8e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1adf031 elementor-widget elementor-widget-heading\" data-id=\"1adf031\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e465a27 e-flex e-con-boxed e-con e-child\" data-id=\"e465a27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-7f70c1d e-con-full e-flex e-con e-child\" data-id=\"7f70c1d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f9254f elementor-widget elementor-widget-n-accordion\" data-id=\"5f9254f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1000\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1000\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What is call routing? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1000\" class=\"elementor-element elementor-element-b7ed061 e-con-full e-flex e-con e-child\" data-id=\"b7ed061\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec54345 elementor-widget elementor-widget-text-editor\" data-id=\"ec54345\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Call routing is a management system that automatically directs incoming calls to the right person. This technology optimizes the telephone call distribution process to improve customer relations. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1001\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1001\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How do I configure call routing? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1001\" class=\"elementor-element elementor-element-2e14922 e-con-full e-flex e-con e-child\" data-id=\"2e14922\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71995a4 elementor-widget elementor-widget-text-editor\" data-id=\"71995a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Set-up is easy with our 3-step cloud software:<\/p><ul><li aria-level=\"1\">Define your routing rules and phone numbers<\/li><li aria-level=\"1\">Set up your automatic switchboard and IVR menu<\/li><li aria-level=\"1\">Customize options to suit your needs with our intuitive application<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1002\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1002\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What are the advantages of call routing? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1002\" class=\"elementor-element elementor-element-edac645 e-con-full e-flex e-con e-child\" data-id=\"edac645\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3ecec03 elementor-widget elementor-widget-text-editor\" data-id=\"3ecec03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our solution delivers measurable benefits:<\/p><ul><li aria-level=\"1\">Significant reduction in waiting times<\/li><li aria-level=\"1\">Improved customer experience through more efficient service<\/li><li aria-level=\"1\">Optimized customer service with better call distribution<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1003\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"4\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1003\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How does intelligent routing work? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1003\" class=\"elementor-element elementor-element-a6efebb e-con-full e-flex e-con e-child\" data-id=\"a6efebb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff20326 elementor-widget elementor-widget-text-editor\" data-id=\"ff20326\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Intelligent routing analyzes in real time :<\/p><ul><li aria-level=\"1\">Available agent skills<\/li><li aria-level=\"1\">Team workload<\/li><li aria-level=\"1\">CRM data for optimal automatic distribution<\/li><li aria-level=\"1\">Call flow to adapt call groups<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1004\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"5\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1004\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What types of routing does Kavkom offer? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1004\" class=\"elementor-element elementor-element-771808e e-con-full e-flex e-con e-child\" data-id=\"771808e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30385a5 elementor-widget elementor-widget-text-editor\" data-id=\"30385a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our routing solutions can be adapted to all business sectors:<\/p><p><b>Time-based routing: <\/b>Ideal for medical practices &#8211; Manages opening hours and personalized greetings.<\/p><p><b>Skill-based routing: <\/b>Perfect for contact centers &#8211; Distributes calls according to agents&#8217; expertise and languages.<\/p><p><b>Standard automatic routing: <\/b>For SMEs &#8211; Provides a simple voice menu and transfers to internal extensions.<\/p><p><b>Emergency routing: <\/b>Essential for healthcare\/technical support &#8211; Prioritizes critical calls with escalation protocols.<\/p><p><b>CRM Routing: <\/b>For sales teams &#8211; Recognizes the customer and directs him\/her to the right salesperson.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1005\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"6\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1005\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How can we improve call management? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1005\" class=\"elementor-element elementor-element-3fe6011 e-con-full e-flex e-con e-child\" data-id=\"3fe6011\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6050b7e elementor-widget elementor-widget-text-editor\" data-id=\"6050b7e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To optimize your management :<\/p><ul><li aria-level=\"1\">Use our advanced customer support technology<\/li><li aria-level=\"1\">Track customer satisfaction indicators<\/li><li aria-level=\"1\">Continuously improve your processes with our analysis tools<\/li><li aria-level=\"1\">Reduce your costs with automation<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1006\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"7\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1006\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> How to use an IVR for routing? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1006\" class=\"elementor-element elementor-element-94c9bab e-con-full e-flex e-con e-child\" data-id=\"94c9bab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4cd0961 elementor-widget elementor-widget-text-editor\" data-id=\"4cd0961\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Our interactive voice server allows you to :<\/p><ul><li aria-level=\"1\">Create customized voice menus<\/li><li aria-level=\"1\">Setting up a professional telephone reception<\/li><li aria-level=\"1\">Manage customer interaction options<\/li><li aria-level=\"1\">Optimizing the user experience<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1007\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"8\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1007\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h3 class=\"e-n-accordion-item-title-text\"> What tools do you offer for call routing? <\/h3><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-minus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h384c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-plus\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M416 208H272V64c0-17.67-14.33-32-32-32h-32c-17.67 0-32 14.33-32 32v144H32c-17.67 0-32 14.33-32 32v32c0 17.67 14.33 32 32 32h144v144c0 17.67 14.33 32 32 32h32c17.67 0 32-14.33 32-32V304h144c17.67 0 32-14.33 32-32v-32c0-17.67-14.33-32-32-32z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1007\" class=\"elementor-element elementor-element-53ba560 e-con-full e-flex e-con e-child\" data-id=\"53ba560\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1587fbd elementor-widget elementor-widget-text-editor\" data-id=\"1587fbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kavkom offers a complete solution:<\/p><ul><li aria-level=\"1\">Native integration with leading CRM systems  <\/li><li aria-level=\"1\">Centralized management interface<\/li><li aria-level=\"1\">Analysis and reporting tools<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is call routing?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Call routing is a management system that automatically directs incoming calls to the right person. 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Our cloud solution automatically routes each call to the most qualified agent, according to your customized rules.<br \/>\nOptimize your customers&#8217; experience now with a call distribution system that adapts to your business needs.<\/p>\n","protected":false},"author":15,"featured_media":19302,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[118],"tags":[],"class_list":["post-40956","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-routing"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/40956","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=40956"}],"version-history":[{"count":7,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/40956\/revisions"}],"predecessor-version":[{"id":61990,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/40956\/revisions\/61990"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/19302"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=40956"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=40956"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=40956"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}