{"id":40929,"date":"2023-07-21T10:31:40","date_gmt":"2023-07-21T07:31:40","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/useful-information\/whispering-call\/"},"modified":"2025-10-27T18:22:30","modified_gmt":"2025-10-27T16:22:30","slug":"whispering-call","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/feature\/supervision-en\/whispering-call\/","title":{"rendered":"Discreet listening and call whispering"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"40929\" class=\"elementor elementor-40929 elementor-31796\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6cdb25a e-con-full e-flex e-con e-parent\" data-id=\"6cdb25a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba1d02e elementor-align-center elementor-widget elementor-widget-breadcrumbs\" data-id=\"ba1d02e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"breadcrumbs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><\/p><\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2579fde e-flex e-con-boxed e-con e-child\" data-id=\"2579fde\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b4f77e5 e-con-full e-flex e-con e-child\" data-id=\"b4f77e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1f260d1 elementor-widget elementor-widget-heading\" data-id=\"1f260d1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Discreet listening and call whispering<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d9c606e elementor-widget elementor-widget-text-editor\" data-id=\"d9c606e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Speak discreetly to your agents during a call without the caller knowing. Take the opportunity to assist or train them in real-life situations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-135421a elementor-align-left elementor-mobile-align-center btn-essai elementor-widget elementor-widget-button\" data-id=\"135421a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/kavkom.com\/en\/free-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d8eefc e-flex e-con-boxed e-con e-child\" data-id=\"2d8eefc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-44a6e8f elementor-widget elementor-widget-image\" data-id=\"44a6e8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"540\" height=\"479\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/The-customer-focused-call-center-software-designed-for-medium-sized-businesses.webp\" class=\"attachment-large size-large wp-image-36657\" alt=\"The customer-focused call center software designed for medium-sized businesses\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-da22156 e-con-full e-flex e-con e-child\" data-id=\"da22156\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eb61d6e elementor-widget elementor-widget-template\" data-id=\"eb61d6e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"36775\" class=\"elementor elementor-36775 elementor-35753 elementor-35753\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-205cab40 e-con-full e-flex e-con e-parent\" data-id=\"205cab40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-482cb910 e-con-full e-flex e-con e-child\" data-id=\"482cb910\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6950fc4e elementor-widget elementor-widget-heading\" data-id=\"6950fc4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">+ Over 8000 clients already trust us.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-285f53c elementor-widget elementor-widget-global elementor-global-39316 elementor-global-35669 elementor-global-35669 elementor-widget-image-carousel\" data-id=\"285f53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:0,&quot;speed&quot;:3000,&quot;slides_to_show_mobile&quot;:&quot;3&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carrousel d\u2019images\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/FiTec-150x150.png\" alt=\"FiTec\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Logo-Jennyfer-150x150.png\" alt=\"Logo Jennyfer\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/logo-ecoenvironnement-150x150.png\" alt=\"logo ecoenvironnement\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/century21-150x150.png\" alt=\"century21\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/logo-orpi-immo-150x150.png\" alt=\"logo orpi immo\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/lafoirfouille1-150x150.png\" alt=\"lafoirfouille(1)\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Bnology-150x150.png\" alt=\"Bnology\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Vip-CALL-CENTER-1-150x150.png\" alt=\"Vip-CALL-CENTER\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2025\/01\/Logo-Carrefour-Market1-150x150.png\" alt=\"Logo Carrefour Market(1)\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-33d0633 e-flex e-con-boxed e-con e-child\" data-id=\"33d0633\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-266c9a6 elementor-widget elementor-widget-heading\" data-id=\"266c9a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is discreet listening?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9186e61 e-flex e-con-boxed e-con e-child\" data-id=\"9186e61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9e5b4b8 e-flex e-con-boxed e-con e-child\" data-id=\"9e5b4b8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0406049 elementor-widget elementor-widget-image\" data-id=\"0406049\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"540\" height=\"421\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2024\/01\/Optimisez-votre-telephonie-dentreprise-cloud.webp\" class=\"attachment-large size-large wp-image-37523\" alt=\"Optimisez votre t\u00e9l\u00e9phonie d\u2019entreprise cloud\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a55193e e-flex e-con-boxed e-con e-child\" data-id=\"a55193e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5e9ecb8 elementor-widget elementor-widget-text-editor\" data-id=\"5e9ecb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Unobtrusive listening, also known as blowing, coaching or \u201ccall whispering\u201d, is a technology that enables supervisors to listen in on live telephone conversations between agents and customers, without either party being aware of it. This method is often used in call centers and customer service environments to ensure the quality of interactions and to train agents in real time. <a href=\"https:\/\/kavkom.com\/en\/feature\/call-prediction\/agent-performance-report\/\" data-wpil-monitor-id=\"1056\">Real-time listening provides a precise view of agent performance<\/a>, enabling rapid intervention if necessary. <\/p><p>Discreet listening devices, such as recording spy microphones <a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/double-listen\/\" data-wpil-monitor-id=\"437\">and double-listening devices<\/a>, are generally equipped with advanced features like noise detection and internal memory for recording conversations. These tools can be integrated directly <a href=\"https:\/\/kavkom.com\/produits\/optimisez-vos-appels-avec-la-telephonie-voip\/\" data-wpil-monitor-id=\"124\">into VoIP telephone systems<\/a> for remote listening. They can also call back on noise detection, ensuring continuous monitoring.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8f6d913 e-flex e-con-boxed e-con e-parent\" data-id=\"8f6d913\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-573c94f elementor-widget elementor-widget-heading\" data-id=\"573c94f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Discreet assistance during calls<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9bed908 e-flex e-con-boxed e-con e-child\" data-id=\"9bed908\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65d7e75 elementor-widget elementor-widget-text-editor\" data-id=\"65d7e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Discreet listening is a powerful feature that enables supervisors to communicate discreetly with their agents during calls without the callers noticing, or to participate in the conversation in conference mode.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cfdd7c6 e-flex e-con-boxed e-con e-child\" data-id=\"cfdd7c6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6893918 e-flex e-con-boxed e-con e-child\" data-id=\"6893918\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7a78f1b elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"7a78f1b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#238cf5;}.cls-2{fill:#85bff9;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M10.91,17.33a1,1,0,0,0-1,.75c-0.13.29-.59,0.75-0.9,0.52s-1.35-1.16-1.93-1.69S5.56,15.24,5.38,15s0.24-.77.52-0.9a1,1,0,0,0,.75-1,8.43,8.43,0,0,0-1.14-2.52A1,1,0,0,0,4,10.64l-1,1a2.07,2.07,0,0,0-.71,2.07,18.51,18.51,0,0,0,3.28,4.71,18.51,18.51,0,0,0,4.71,3.28A2.07,2.07,0,0,0,12.3,21l1-1a1,1,0,0,0,.09-1.52A8.43,8.43,0,0,0,10.91,17.33Z\"><\/path><path class=\"cls-2\" d=\"M19.7,7.56a4.54,4.54,0,1,0-9,.92h0c0.33,1.71,2.85,6.85,4.44,6.85s4.12-5.14,4.44-6.85h0A4.56,4.56,0,0,0,19.7,7.56Z\"><\/path><circle class=\"cls-1\" cx=\"15.16\" cy=\"7.56\" r=\"2.63\"><\/circle><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c24321 elementor-widget elementor-widget-heading\" data-id=\"1c24321\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">  Intervene quickly at any time<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-84a841c elementor-widget elementor-widget-text-editor\" data-id=\"84a841c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With just a few clicks, supervisors can easily listen in on the call without the agent or caller being aware of it, intervene at the right moment to guide the agent and participate in the exchange.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b270f25 e-flex e-con-boxed e-con e-child\" data-id=\"b270f25\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30163e0 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"30163e0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M16.27,11.72l-1.65-.88a4.28,4.28,0,0,1-5.25,0l-1.65.88a1.63,1.63,0,0,0-1,1.75v3.59a2,2,0,0,0,2,2h6.57a2,2,0,0,0,2-2V13.47A1.63,1.63,0,0,0,16.27,11.72Z\"><\/path><circle class=\"cls-2\" cx=\"12\" cy=\"7.38\" r=\"3.26\"><\/circle><path class=\"cls-1\" d=\"M5.89,17.06V14.17a3.38,3.38,0,0,1-1.78-.68l-1.28.68A1.27,1.27,0,0,0,2,15.53v2.79A1.56,1.56,0,0,0,3.6,19.88h5A2.82,2.82,0,0,1,5.89,17.06Z\"><\/path><path class=\"cls-2\" d=\"M7.32,11l1.31-.7a2.54,2.54,0,1,0-2.74,3A2.42,2.42,0,0,1,7.32,11Z\"><\/path><path class=\"cls-1\" d=\"M21.17,14.17l-1.28-.68a3.38,3.38,0,0,1-1.78.68v2.89a2.82,2.82,0,0,1-2.73,2.82h5A1.56,1.56,0,0,0,22,18.33V15.53A1.27,1.27,0,0,0,21.17,14.17Z\"><\/path><path class=\"cls-2\" d=\"M17.85,8.26a2.54,2.54,0,0,0-2.49,2L16.67,11h0a2.42,2.42,0,0,1,1.43,2.31A2.53,2.53,0,0,0,17.85,8.26Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae22c85 elementor-widget elementor-widget-heading\" data-id=\"ae22c85\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Support your agents live<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c09d6ab elementor-widget elementor-widget-text-editor\" data-id=\"c09d6ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Agents can get instant advice from their managers during their calls. Support your staff by providing a missing piece of information or an omitted argument to improve your services and increase your team&#8217;s sales results. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35b90cb e-flex e-con-boxed e-con e-child\" data-id=\"35b90cb\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-815cd2e elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"815cd2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#238cf5;}.cls-2{fill:#85bff9;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M20.27,9a1.64,1.64,0,0,0-.35,0A8.26,8.26,0,0,0,4.08,9a1.64,1.64,0,0,0-.35,0c-0.91,0-1.65,1.13-1.65,2.16v0.52A2.25,2.25,0,0,0,4.29,13.8H4.35c0.91,0,1-.74,1-1.65V11.4h0a6.61,6.61,0,0,1,13.23,0h0v0.75c0,0.91.12,1.65,1,1.65h0.06a2.25,2.25,0,0,0,2.21-2.13V11.16C21.92,10.13,21.17,9,20.27,9Z\"><\/path><path class=\"cls-2\" d=\"M19.61,14.62a2,2,0,0,1-.83-0.19,7.46,7.46,0,0,1-5.24,4.23,1.65,1.65,0,1,0,.07.84A8.28,8.28,0,0,0,19.61,14.62Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1178a0 elementor-widget elementor-widget-heading\" data-id=\"b1178a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Real-life training<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-862e8b6 elementor-widget elementor-widget-text-editor\" data-id=\"862e8b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Supervisors can coach their agents in real time, offering continuous learning and rapid improvement of skills in real-life situations. If necessary, take over the conversation whether you&#8217;re at a distance or on your premises.<\/p><p>You can help your new recruits get to the next level quickly by using the right language for your corporate image.  <\/p><p>With the help of the call recording, you can review the techniques used. Supervisors will be able to advise and review the professional approach more easily to provide better pedagogy in this crucial learning phase. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3efe360 e-flex e-con-boxed e-con e-parent\" data-id=\"3efe360\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-282a79d e-flex e-con-boxed e-con e-child\" data-id=\"282a79d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-95c8690 e-con-full e-flex e-con e-child\" data-id=\"95c8690\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ee90a6 elementor-position-right elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"8ee90a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/09\/Formideo-1.webp\" class=\"attachment-full size-full wp-image-34838\" alt=\"Formideo\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">\u201cKavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.\u201d\n<br><br><b>Ben Cauchois<\/b>\n<br>VP Sales &amp; Operations @ SEIZA<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e32528 elementor-widget elementor-widget-heading\" data-id=\"5e32528\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Outstanding communication quality<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6cce677 elementor-widget elementor-widget-text-editor\" data-id=\"6cce677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">To reach its objectives and achieve exceptional performance, the use of the predictive dialer led to an increase in the number of candidates contacted. What&#8217;s more, thanks to Kavkom&#8217;s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-304f2e0 e-con-full e-flex e-con e-child\" data-id=\"304f2e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a79e9bf elementor-widget elementor-widget-image\" data-id=\"a79e9bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"842\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/09\/Optimisation-de-la-performance-des-entreprises.webp\" class=\"attachment-large size-large wp-image-34867\" alt=\"Gestion commerciale efficace et sans tracas\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6a7a4dd e-flex e-con-boxed e-con e-parent\" data-id=\"6a7a4dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6452c07 elementor-widget elementor-widget-heading\" data-id=\"6452c07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-573a5ab e-flex e-con-boxed e-con e-child\" data-id=\"573a5ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecdc15b elementor-widget elementor-widget-n-accordion\" data-id=\"ecdc15b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2480\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-2480\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What is a call whisper message? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2480\" class=\"elementor-element elementor-element-484927e e-con-full e-flex e-con e-child\" data-id=\"484927e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-343c672 elementor-widget elementor-widget-text-editor\" data-id=\"343c672\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Originally, call whispering or discreet listening refers to an audible message reserved for the agent on a call, whether it&#8217;s a customer or a prospect. Triggered by an incoming call from this caller, this message offers the agent crucial information, including past interactions, the marketing campaign recently consulted by the caller, and the nature of the call. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-2481\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-2481\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What is whispering in a call center?   <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-2481\" class=\"elementor-element elementor-element-40cb3c7 e-con-full e-flex e-con e-child\" data-id=\"40cb3c7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8bae8ff elementor-widget elementor-widget-text-editor\" data-id=\"8bae8ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In a call center context, the term &#8220;whisper&#8221; is commonly associated with a training tool. When an agent is communicating with a customer or prospect, an experienced colleague, trainer or supervisor can discreetly join the call. The caller is unaware of the presence of this third person, as no notification is sent to him\/her and he\/she does not hear what this additional person is saying. The primary objective of this function is to enable the agent to benefit from real-time advice, thus improving his or her call management and, consequently, refining overall performance (quality of communication, active listening, compliance with procedures, etc.).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-815a873 elementor-widget elementor-widget-n-accordion\" data-id=\"815a873\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1350\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1350\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What is the whisper function?   <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1350\" class=\"elementor-element elementor-element-73f8076 e-con-full e-flex e-con e-child\" data-id=\"73f8076\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a2f472a elementor-widget elementor-widget-text-editor\" data-id=\"a2f472a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The call whispering function is an integrated feature of professional telephone systems.  <\/p><p>Whispering features allow supervisors or trainers to discreetly join calls between agents and customers. The term &#8220;whisper&#8221; refers to this discretion, as supervisors or trainers can provide real-time advice to the agent without the customer hearing it. What&#8217;s more, the supervisor can log in and actively participate in the call, <a href=\"https:\/\/kavkom.com\/en\/feature\/productivity\/conference-call\/\" data-wpil-monitor-id=\"182\">almost like a conference call<\/a>.<\/p><p>This function is particularly useful when the agent is a novice and needs assistance to provide complete information and present the most relevant arguments.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1351\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1351\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What are the advantages of call whispering?   <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1351\" class=\"elementor-element elementor-element-2aa3e1f e-con-full e-flex e-con e-child\" data-id=\"2aa3e1f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b7b81c elementor-widget elementor-widget-text-editor\" data-id=\"6b7b81c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The whispering or discreet intervention system offers companies a number of considerable advantages:<\/p><ul><li aria-level=\"1\"><b>Real-time training<\/b>: For agents, <a href=\"https:\/\/kavkom.com\/en\/feature\/call-prediction\/telephone-script\/\" data-wpil-monitor-id=\"1080\">telephone scripts are a great help<\/a>, but they don&#8217;t always cover every situation. Whispering (discreet intervention) solves this problem by providing instant feedback for improved interactions.<\/li><li aria-level=\"1\"><b>More effective coaching:<\/b> Whispering is a common practice in call centers, making it easier to coach call center agents. It&#8217;s essential, especially with double-listening.<\/li><li aria-level=\"1\"><b>Confidentiality:<\/b> Discreet intervention enables supervisors to pass on sensitive information to employees without the caller being able to hear it.<\/li><li aria-level=\"1\"><b>Collaboration:<\/b> This feature facilitates communication between agents, enabling rapid, discreet exchanges, ideal for complex situations.<br><br><\/li><\/ul><p>However, it should be noted that the abuse of whispering can cause inconvenience, such as customer frustration if the other person doesn&#8217;t seem 100% focused on the problem. It is therefore crucial to use it with discretion to maintain its effectiveness.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is the whisper function?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The call whispering function is an integrated feature of professional telephone systems.  Whispering features allow supervisors or trainers to discreetly join calls between agents and customers. The term &#8220;whisper&#8221; refers to this discretion, as supervisors or trainers can provide real-time advice to the agent without the customer hearing it. What&#8217;s more, the supervisor can log in and actively participate in the call, almost like a conference call.This function is particularly useful when the agent is a novice and needs assistance to provide complete information and present the most relevant arguments.\"}},{\"@type\":\"Question\",\"name\":\"What are the advantages of call whispering?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The whispering or discreet intervention system offers companies a number of considerable advantages:Real-time training: For agents, telephone scripts are a great help, but they don&#8217;t always cover every situation. Whispering (discreet intervention) solves this problem by providing instant feedback for improved interactions.More effective coaching: Whispering is a common practice in call centers, making it easier to coach call center agents. It&#8217;s essential, especially with double-listening.Confidentiality: Discreet intervention enables supervisors to pass on sensitive information to employees without the caller being able to hear it.Collaboration: This feature facilitates communication between agents, enabling rapid, discreet exchanges, ideal for complex situations.However, it should be noted that the abuse of whispering can cause inconvenience, such as customer frustration if the other person doesn&#8217;t seem 100% focused on the problem. It is therefore crucial to use it with discretion to maintain its effectiveness.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-dd729b6 e-con-full e-flex e-con e-child\" data-id=\"dd729b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1af6d37 elementor-widget elementor-widget-template\" data-id=\"1af6d37\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"50149\" class=\"elementor elementor-50149 elementor-48193 elementor-48193\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-571b45e3 e-con-full e-flex e-con e-parent\" data-id=\"571b45e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35f195c0 elementor-widget elementor-widget-heading\" data-id=\"35f195c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integrated with all your favorite tools<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-138cdda6 elementor-widget elementor-widget-heading\" data-id=\"138cdda6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Kavkom integrates quickly and easily with all your CRM tools. Our technical team is with you every step of the way.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-52e937d9 elementor-hidden-tablet elementor-hidden-mobile elementor-pagination-type-bullets elementor-pagination-position-outside elementor-widget elementor-widget-n-carousel\" data-id=\"52e937d9\" data-element_type=\"widget\" data-e-type=\"widget\" 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data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d75cf7a elementor-widget elementor-widget-image\" data-id=\"d75cf7a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2022\/01\/Kavkom-Favicon.webp\" class=\"attachment-full size-full wp-image-196\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454d37c elementor-widget elementor-widget-heading\" data-id=\"454d37c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Enjoy call whispering with Kavkom<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b79d1f elementor-widget elementor-widget-text-editor\" data-id=\"6b79d1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Use the call whisper feature with Kavkom and support your agents live.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b7570b3 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"b7570b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/kavkom.com\/en\/free-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-06fe49b e-flex e-con-boxed e-con e-child\" data-id=\"06fe49b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ecbf80b e-flex e-con-boxed e-con e-child\" data-id=\"ecbf80b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b7d92eb e-flex e-con-boxed e-con e-child\" data-id=\"b7d92eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a9e809e e-flex e-con-boxed e-con e-child\" data-id=\"a9e809e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-44bc2ab e-con-full e-flex e-con e-child\" data-id=\"44bc2ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-826e22d elementor-widget elementor-widget-image\" data-id=\"826e22d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"256\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/capterra-logo.webp\" class=\"attachment-full size-full wp-image-30657\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d41c122 elementor-star-rating--align-start elementor--star-style-star_fontawesome elementor-widget elementor-widget-star-rating\" data-id=\"d41c122\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__title\">4,7<\/div>\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-7\" aria-hidden=\"true\">&#xE934;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 4.7 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a93ea7 elementor-widget elementor-widget-text-editor\" data-id=\"6a93ea7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer service and after-sales support are exceptional. Their treatment efficiency is remarkable, with a score of 5 out of 5.  The staff are friendly, quick and above all very efficient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f834528 e-flex e-con-boxed e-con e-child\" data-id=\"f834528\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5fd5199 e-con-full e-flex e-con e-child\" data-id=\"5fd5199\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9ca79a7 elementor-widget elementor-widget-image\" data-id=\"9ca79a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"256\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/capterra.webp\" class=\"attachment-large size-large wp-image-30660\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59e2673 elementor-star-rating--align-start elementor--star-style-star_fontawesome elementor-widget elementor-widget-star-rating\" data-id=\"59e2673\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__title\">4,7<\/div>\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-7\" aria-hidden=\"true\">&#xE934;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 4.7 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e4c291 elementor-widget elementor-widget-text-editor\" data-id=\"4e4c291\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With Kavkom, a high-quality professional VoIP switchboard, I was pleasantly surprised by its practical options and Brayan&#8217;s support. Flexible account management and a wide choice of low-cost destinations. Congratulations to the Kavkom team for a job well done!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5671ca8 e-flex e-con-boxed e-con e-child\" data-id=\"5671ca8\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-650648f e-con-full e-flex e-con e-child\" data-id=\"650648f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-39b10c1 elementor-widget elementor-widget-image\" data-id=\"39b10c1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"256\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/trustpilot-logo.webp\" class=\"attachment-large size-large wp-image-30654\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d1ad151 elementor-star-rating--align-start elementor--star-style-star_fontawesome elementor-widget elementor-widget-star-rating\" data-id=\"d1ad151\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__title\">4,1<\/div>\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-1\" aria-hidden=\"true\">&#xE934;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 4.1 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a3aa8 elementor-widget elementor-widget-text-editor\" data-id=\"a8a3aa8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Convincing demonstration, subscription to VoIP telephony for business. Complete product, customizable, responsive.  Satisfied with the result.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Speak discreetly to your agents during a call without the caller knowing. Take the opportunity to assist or train them in real-life situations.<\/p>\n","protected":false},"author":14,"featured_media":15268,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[96],"tags":[],"class_list":["post-40929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-supervision-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/40929","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=40929"}],"version-history":[{"count":12,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/40929\/revisions"}],"predecessor-version":[{"id":62090,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/40929\/revisions\/62090"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/15268"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=40929"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=40929"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=40929"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}