{"id":40165,"date":"2023-07-20T18:22:05","date_gmt":"2023-07-20T15:22:05","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/useful-information\/standby\/"},"modified":"2025-10-27T11:39:27","modified_gmt":"2025-10-27T09:39:27","slug":"standby","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/feature\/productivity\/standby\/","title":{"rendered":"Standby"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"40165\" class=\"elementor elementor-40165 elementor-31628\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-10ce2f4 e-flex e-con-boxed e-con e-child\" data-id=\"10ce2f4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5220cbd elementor-widget elementor-widget-heading\" data-id=\"5220cbd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Put a call on hold<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-248650f e-flex e-con-boxed e-con e-child\" data-id=\"248650f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bb81e66 e-flex e-con-boxed e-con e-child\" data-id=\"bb81e66\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0fa23d9 elementor-widget elementor-widget-image\" data-id=\"0fa23d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"450\" height=\"539\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2024\/01\/Comblez-les-Attentes-de-vos-Clients-avec-lAide-de-Kavkom.webp\" class=\"attachment-large size-large wp-image-37780\" alt=\"Surpassez les Attentes de vos Clients gr\u00e2ce \u00e0 Kavkom\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-80824cd e-flex e-con-boxed e-con e-child\" data-id=\"80824cd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-434568e elementor-widget elementor-widget-text-editor\" data-id=\"434568e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>VoIP message waiting<\/b> is an essential feature in modern <b>telecommunication<\/b> systems, enhancing the experience of <a href=\"https:\/\/kavkom.com\/en\/feature\/productivity\/call-waiting\/\">callers on hold<\/a>. When a customer calls your <b>company<\/b> and all the <b>lines<\/b> or <b>agents<\/b> are busy, rather than simply letting it ring endlessly, the VoIP system plays <a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/professional-greeting\/\">a pre-recorded message<\/a>. These messages can range from simple musical notes to complex voice messages including useful information such as <b>opening times<\/b>, special announcements, or a simple &#8220;thank you for waiting&#8221;, for example.<\/p><p>A well-designed VoIP on-hold message assures the caller that their call is important and will be answered as soon as an <b>agent<\/b> is <b>available<\/b>. This can include a welcome message (<b>\u201cHello and welcome to [Company name]<\/b>\u201d), assurances of care (<b>\u201cA member of staff will get back to you in a moment<\/b>\u201d), or specific information about current <b>promotions<\/b> or <b>events<\/b> (<b>\u201cDo you know about our new promotion?<\/b>\u201d). Using messages in <b>multiple languages<\/b> such as English or French can also ensure that customers from different linguistic backgrounds feel taken care of, and bring a professional view of your company.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f6077a4 e-flex e-con-boxed e-con e-parent\" data-id=\"f6077a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-524c611 elementor-widget elementor-widget-heading\" data-id=\"524c611\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimize your on-hold time with Kavkom: A touch of creativity in every call<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7bdb0ea elementor-widget elementor-widget-text-editor\" data-id=\"7bdb0ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Kavkom, we turn<b>on-hold<\/b> time into a captivating experience for your <b>callers<\/b>, while maximizing your productivity. With our <b>one-click on<\/b>-hold feature, deactivate your microphone during a call and share <b>personalized<\/b>, automatic <b>on-hold music<\/b> that reflects your brand identity. Chat discreetly with colleagues without compromising confidentiality, then resume your conversation seamlessly, ensuring <b>uninterrupted communication<\/b>.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b104cdb e-flex e-con-boxed e-con e-child\" data-id=\"b104cdb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9d4991f e-flex e-con-boxed e-con e-child\" data-id=\"9d4991f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c73ee87 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"c73ee87\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M17.63,12.18L15.46,11a5.63,5.63,0,0,1-6.92,0L6.37,12.18A2.15,2.15,0,0,0,5,14.48v4.73a2.64,2.64,0,0,0,2.63,2.63h8.66A2.64,2.64,0,0,0,19,19.21V14.48A2.15,2.15,0,0,0,17.63,12.18Z\"><\/path><circle class=\"cls-2\" cx=\"12\" cy=\"6.46\" r=\"4.3\"><\/circle><path class=\"cls-2\" d=\"M12.72,12.34a3.17,3.17,0,0,0-.2-0.66l-0.37-.8c-0.08-.17-0.21-0.17-0.29,0l-0.37.8a3.17,3.17,0,0,0-.2.66l-0.54,3.18a0.58,0.58,0,0,0,.23.53l0.73,0.48a0.58,0.58,0,0,0,.58,0L13,16.05a0.58,0.58,0,0,0,.23-0.53Z\"><\/path><circle class=\"cls-2\" cx=\"12\" cy=\"6.46\" r=\"4.3\"><\/circle><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2f0a7f7 elementor-widget elementor-widget-heading\" data-id=\"2f0a7f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Personalize your waiting experience<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-905960b elementor-widget elementor-widget-text-editor\" data-id=\"905960b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Turn every minute you wait into an opportunity to engage and inform your customers. With Kavkom, broadcast not only music, but also promotional messages or information about your services during the wait. This turns every second of waiting into a chance to <b>reinforce your brand image<\/b> and arouse your customers&#8217; interest, making waiting an integral part of your <b>communication strategy<\/b>. You can renew or modify your answering machine&#8217;s musical greeting as often as necessary, adapting it throughout the year to your company&#8217;s high points.     <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82c2dd1 e-flex e-con-boxed e-con e-child\" data-id=\"82c2dd1\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cecacf9 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"cecacf9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M19.77,13.56a5.52,5.52,0,0,1-.43-1.91,2.43,2.43,0,0,1,.43-1.2L20.85,9a1.22,1.22,0,0,0,.07-1.22L20.15,6.41a1.22,1.22,0,0,0-1.09-.55l-1.83.2a5.52,5.52,0,0,1-1.87-.58,2.43,2.43,0,0,1-.82-1L13.79,2.81a1.22,1.22,0,0,0-1-.67H11.23a1.22,1.22,0,0,0-1,.67L9.47,4.49A5.52,5.52,0,0,1,8,5.83a2.43,2.43,0,0,1-1.26.23l-1.83-.2a1.22,1.22,0,0,0-1.09.55L3.08,7.73A1.22,1.22,0,0,0,3.15,9l1.09,1.48a5.52,5.52,0,0,1,.43,1.91,2.43,2.43,0,0,1-.43,1.2L3.15,15a1.22,1.22,0,0,0-.07,1.22l0.77,1.33a1.22,1.22,0,0,0,1.09.55l1.83-.2a5.52,5.52,0,0,1,1.87.58,2.43,2.43,0,0,1,.82,1l0.74,1.68a1.22,1.22,0,0,0,1,.67h1.53a1.22,1.22,0,0,0,1-.67l0.74-1.68A5.52,5.52,0,0,1,16,18.17a2.43,2.43,0,0,1,1.26-.23l1.83,0.2a1.22,1.22,0,0,0,1.09-.55l0.77-1.33A1.22,1.22,0,0,0,20.85,15ZM12,16.93A4.93,4.93,0,1,1,16.93,12,4.93,4.93,0,0,1,12,16.93Z\"><\/path><path class=\"cls-2\" d=\"M12,14.69a1.31,1.31,0,0,1-.93-0.39L8.79,12a1.31,1.31,0,0,1,1.86-1.86L12,11.51l3.63-3.63a1.31,1.31,0,0,1,1.86,1.86L12.93,14.3A1.31,1.31,0,0,1,12,14.69Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bf0c675 elementor-widget elementor-widget-heading\" data-id=\"bf0c675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Maximize the benefits of standby<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5b0125 elementor-widget elementor-widget-text-editor\" data-id=\"a5b0125\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Use waiting time to prepare more informed responses and collaborate with your team. With Kavkom, easily access crucial information, take notes and discuss details without rushing. This enables you to provide complete and accurate answers when the call resumes, <b>improving customer satisfaction<\/b> and increasing the chances of success in your business interactions.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-999f65a e-flex e-con-boxed e-con e-child\" data-id=\"999f65a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-404ef5f elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"404ef5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><rect class=\"cls-1\" x=\"9.9\" y=\"9.9\" width=\"10.98\" height=\"10.98\" rx=\"2.39\" ry=\"2.39\"><\/rect><rect class=\"cls-2\" x=\"11.38\" y=\"17.95\" width=\"2.18\" height=\"1.45\" rx=\"0.57\" ry=\"0.57\"><\/rect><rect class=\"cls-2\" x=\"14.3\" y=\"17.95\" width=\"2.18\" height=\"1.45\" rx=\"0.57\" ry=\"0.57\"><\/rect><rect class=\"cls-2\" x=\"17.22\" y=\"17.95\" width=\"2.18\" height=\"1.45\" rx=\"0.57\" ry=\"0.57\"><\/rect><rect class=\"cls-2\" x=\"11.38\" y=\"15.76\" width=\"2.18\" height=\"1.45\" rx=\"0.57\" ry=\"0.57\"><\/rect><rect class=\"cls-2\" x=\"14.3\" y=\"15.76\" width=\"2.18\" height=\"1.45\" rx=\"0.57\" ry=\"0.57\"><\/rect><rect class=\"cls-2\" x=\"17.22\" y=\"15.76\" width=\"2.18\" height=\"1.45\" rx=\"0.57\" ry=\"0.57\"><\/rect><rect class=\"cls-2\" x=\"11.38\" y=\"13.57\" width=\"2.18\" height=\"1.45\" rx=\"0.57\" ry=\"0.57\"><\/rect><rect class=\"cls-2\" x=\"14.3\" y=\"13.57\" width=\"2.18\" height=\"1.45\" rx=\"0.57\" ry=\"0.57\"><\/rect><rect class=\"cls-2\" x=\"17.22\" y=\"13.57\" width=\"2.18\" height=\"1.45\" rx=\"0.57\" ry=\"0.57\"><\/rect><rect class=\"cls-1\" x=\"4.97\" y=\"9.9\" width=\"4.2\" height=\"10.98\" rx=\"1.47\" ry=\"1.47\"><\/rect><path class=\"cls-1\" d=\"M4.23,11A1.83,1.83,0,0,1,6.06,9.16h2a1.83,1.83,0,0,1,1.62,1,2.5,2.5,0,0,1,2-1h4.4s0,0,0-.07a2.63,2.63,0,0,0-1.47-2.36,2.54,2.54,0,0,0-2.89-1.85,3.14,3.14,0,0,0-6,1.37c0,0.07,0,.13,0,0.2h0a2.64,2.64,0,0,0-1.53,4.79V11Z\"><\/path><rect class=\"cls-2\" x=\"11.38\" y=\"11.38\" width=\"8.02\" height=\"1.45\" rx=\"0.57\" ry=\"0.57\"><\/rect><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5111717 elementor-widget elementor-widget-heading\" data-id=\"5111717\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Easy integration and management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14ebf48 elementor-widget elementor-widget-text-editor\" data-id=\"14ebf48\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kavkom enhances your telephone system with <b>easy integration to various tools and applications<\/b>, <a href=\"https:\/\/kavkom.com\/produits\/optimisez-vos-appels-avec-la-telephonie-voip\/\" data-wpil-monitor-id=\"132\">optimizing the use of your <b>VoIP switchboard<\/b><\/a>. Personalize on-hold messages via our intuitive user interface or <a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/ivr-interactive-voice-response\/\" data-wpil-monitor-id=\"66\"> <b>interactive voice response (IVR)<\/b> for a truly customized experience<\/a>. Our platform gives you total control to <b>create, manage and <\/b><a href=\"https:\/\/kavkom.com\/en\/feature\/call-prediction\/broadcasting-pre-recorded-messages\/\" data-wpil-monitor-id=\"737\">deliver personalized voice messages that captivate and inform<\/a>, while keeping your callers engaged.<\/p>\n<p>By integrating Kavkom&#8217;s advanced features, every call becomes an opportunity to assert your professionalism and improve the effectiveness of your communication. Adopt Kavkom and transform passive waiting into an active moment of communication and marketing. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-baa6068 e-flex e-con-boxed e-con e-child\" data-id=\"baa6068\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2aed5df elementor-widget elementor-widget-heading\" data-id=\"2aed5df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Elevate the customer experience with Kavkom's Personalized Music on Hold<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2ec79c5 e-flex e-con-boxed e-con e-child\" data-id=\"2ec79c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-0bdb9e3 e-flex e-con-boxed e-con e-child\" data-id=\"0bdb9e3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d7b37f2 elementor-widget elementor-widget-image\" data-id=\"d7b37f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"540\" height=\"421\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2024\/01\/Optimisez-votre-telephonie-dentreprise-cloud.webp\" class=\"attachment-large size-large wp-image-37523\" alt=\"Optimisez votre t\u00e9l\u00e9phonie d\u2019entreprise cloud\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1e61d23 e-flex e-con-boxed e-con e-child\" data-id=\"1e61d23\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ee39e7 elementor-widget elementor-widget-text-editor\" data-id=\"6ee39e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Kavkom, we understand that the customer experience is crucial to the success of your business. That&#8217;s why we offer our <g id=\"gid_0\">Customized Music on Hold<\/g> feature, designed to make waiting not only pleasant, but rewarding. Imagine your callers being greeted by a melody that not only soothes but also communicates the quality and professionalism of your brand. <b>Create an ambience<\/b> that reflects your corporate identity while informing customers about your services and offers through personalized voice messages.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-306e0a1 elementor-widget elementor-widget-heading\" data-id=\"306e0a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pre-hook, Message Waiting and Answering Machine: the differences<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e2e47bc e-flex e-con-boxed e-con e-child\" data-id=\"e2e47bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bc83406 e-flex e-con-boxed e-con e-child\" data-id=\"bc83406\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ebeae92 elementor-widget elementor-widget-image\" data-id=\"ebeae92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"540\" height=\"448\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2024\/01\/Solutions-avancees-dappel-pour-les-entreprises-du-secteur-de-la-sante.webp\" class=\"attachment-large size-large wp-image-37853\" alt=\"Logo repr\u00e9sentant des solutions avanc\u00e9es d&#039;appel pour les entreprises du secteur de la sant\u00e9\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5c5d2ce e-flex e-con-boxed e-con e-child\" data-id=\"5c5d2ce\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-21871af elementor-widget elementor-widget-text-editor\" data-id=\"21871af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>In the world of business telephony, understanding the differences between pre-hook, message on hold and answering machine is essential to optimizing the telephone experience and boosting the effectiveness of your communications.<\/p>\n<p><b>Pre-hook<\/b>: This often underestimated phase is your first opportunity to communicate as soon as the caller starts ringing. Even before the call is answered by an agent or answering machine, a voice message can be played to greet the caller with a simple \u201cHello and welcome\u201d or \u201cThank you for holding\u201d. This brief but crucial message is used to set a professional mood and can be personalized in different languages, such as French or English, depending on the caller&#8217;s profile.  <\/p>\n<p><b>Message waiting<\/b>: Unlike pre-hook, which is brief, the on-hold message comes into play when the caller is placed in a queue. This message can be enriched with informative or promotional music and text, designed to maintain the caller&#8217;s interest while reducing impatience. It&#8217;s an opportunity to reinforce your brand image and communicate key information, such as office opening hours or special offers.  <\/p>\n<p> <b> Answering machine <\/b>: <a href=\"https:\/\/kavkom.com\/en\/feature\/productivity\/voicemail\/\">The answering machine, or VoIP voicemail<\/a>, takes over when no agent is available to answer or outside business hours. <a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/call-recording\/\" data-wpil-monitor-id=\"466\">Messages left by callers are recorded for later playback<\/a>, so you never miss an important call. This enables flexible, assured management of incoming contacts, and also offers the possibility of personalized follow-up thanks to message logging and analysis.<\/p>\n<p>Every element, from pre-hook to answering machine, plays a strategic role in managing telephone communications, enabling companies to create a seamless system that enhances the customer experience while maximizing operational efficiency. Kavkom offers advanced solutions to personalize these interactions, using VoIP technology to integrate these features directly into your standard telephone system or via the Internet, making communications management as simple and efficient as possible. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6983b92 e-flex e-con-boxed e-con e-parent\" data-id=\"6983b92\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-17762cc elementor-widget elementor-widget-heading\" data-id=\"17762cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1574b71 e-flex e-con-boxed e-con e-child\" data-id=\"1574b71\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b8f76af elementor-widget elementor-widget-n-accordion\" data-id=\"b8f76af\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1930\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1930\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What is a telephone on-hold message? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1930\" class=\"elementor-element elementor-element-3a89b00 e-con-full e-flex e-con e-child\" data-id=\"3a89b00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f9b90b1 elementor-widget elementor-widget-text-editor\" data-id=\"f9b90b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A telephone on-hold message is a voice recording that is played when someone is queued or waiting for someone to answer. It can include useful information, thanks for patience, or a simple greeting \u201cHello and thank you for waiting\u201d, often accompanied by background music. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1931\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1931\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What music should you choose to accompany your message? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1931\" class=\"elementor-element elementor-element-c83e6df e-con-full e-flex e-con e-child\" data-id=\"c83e6df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3f47f19 elementor-widget elementor-widget-text-editor\" data-id=\"3f47f19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Choosing the right music to accompany an on-hold message depends on your type of business and your target audience. Opt for music that reflects your brand&#8217;s image and that can make waiting pleasant. Specialized studios can help you select the right type of music and create the right soundscape.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is a telephone on-hold message?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A telephone on-hold message is a voice recording that is played when someone is queued or waiting for someone to answer. 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Specialized studios can help you select the right type of music and create the right soundscape.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a83355 elementor-widget elementor-widget-n-accordion\" data-id=\"7a83355\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1280\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1280\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> How do I put a message on hold on my phone? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1280\" class=\"elementor-element elementor-element-78bb5a3 e-con-full e-flex e-con e-child\" data-id=\"78bb5a3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-61ebfd6 elementor-widget elementor-widget-text-editor\" data-id=\"61ebfd6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>To set up a message on hold on your phone, access your telephony system settings via software or a web interface provided by your operator or VOIP service provider, such as Kavkom. You can then load the audio file of your choice and configure the options to activate it on incoming calls. Be sure to test the message to check that everything works as expected.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>With a single click, put your callers on hold with personalized music or announcements.<\/p>\n","protected":false},"author":15,"featured_media":19945,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[99],"tags":[],"class_list":["post-40165","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-productivity"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/40165","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=40165"}],"version-history":[{"count":5,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/40165\/revisions"}],"predecessor-version":[{"id":62000,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/40165\/revisions\/62000"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/19945"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=40165"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=40165"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=40165"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}