{"id":39462,"date":"2023-08-28T14:40:52","date_gmt":"2023-08-28T11:40:52","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/useful-information\/computer-telephony-integration-cti\/"},"modified":"2025-10-27T22:24:01","modified_gmt":"2025-10-27T20:24:01","slug":"computer-telephony-integration-cti","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/feature\/integrations-and-apis\/computer-telephony-integration-cti\/","title":{"rendered":"Computer telephony integration (CTI)"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"39462\" class=\"elementor elementor-39462 elementor-33298\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8b3ecad e-flex e-con-boxed e-con e-child\" data-id=\"8b3ecad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fef095c elementor-widget elementor-widget-heading\" data-id=\"fef095c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is CTI - Computer Telephony Integration?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-08943dc e-flex e-con-boxed e-con e-child\" data-id=\"08943dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-284f97d e-flex e-con-boxed e-con e-child\" data-id=\"284f97d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-028c9c8 elementor-widget elementor-widget-image\" data-id=\"028c9c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"540\" height=\"452\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2024\/01\/Solutions-de-Centre-dAppels-pour-le-Secteur-Financier.webp\" class=\"attachment-large size-large wp-image-37718\" alt=\"Une \u00e9quipe de professionnels travaillant dans un centre d&#039;appels moderne d\u00e9di\u00e9 au secteur financier.\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f343553 e-flex e-con-boxed e-con e-child\" data-id=\"f343553\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-afd5abc elementor-widget elementor-widget-text-editor\" data-id=\"afd5abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Computer Telephony Integration (CTI) is an essential technology in the field of digital convergence. It enables the integration of telephony with IT systems, facilitating the management of telephone calls and improving the efficiency of corporate communications. By combining the functionalities of telephony software and IT networks, CTI offers a single interface for managing a large number of communication channels, optimizing the customer experience and customer satisfaction.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d8e415 e-flex e-con-boxed e-con e-parent\" data-id=\"5d8e415\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-76d7742 elementor-widget elementor-widget-heading\" data-id=\"76d7742\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What are the advantages of CTI?<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cb42e7d e-flex e-con-boxed e-con e-child\" data-id=\"cb42e7d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-999a5dd e-flex e-con-boxed e-con e-child\" data-id=\"999a5dd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b6f391b elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"b6f391b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M19.77,13.56a5.52,5.52,0,0,1-.43-1.91,2.43,2.43,0,0,1,.43-1.2L20.85,9a1.22,1.22,0,0,0,.07-1.22L20.15,6.41a1.22,1.22,0,0,0-1.09-.55l-1.83.2a5.52,5.52,0,0,1-1.87-.58,2.43,2.43,0,0,1-.82-1L13.79,2.81a1.22,1.22,0,0,0-1-.67H11.23a1.22,1.22,0,0,0-1,.67L9.47,4.49A5.52,5.52,0,0,1,8,5.83a2.43,2.43,0,0,1-1.26.23l-1.83-.2a1.22,1.22,0,0,0-1.09.55L3.08,7.73A1.22,1.22,0,0,0,3.15,9l1.09,1.48a5.52,5.52,0,0,1,.43,1.91,2.43,2.43,0,0,1-.43,1.2L3.15,15a1.22,1.22,0,0,0-.07,1.22l0.77,1.33a1.22,1.22,0,0,0,1.09.55l1.83-.2a5.52,5.52,0,0,1,1.87.58,2.43,2.43,0,0,1,.82,1l0.74,1.68a1.22,1.22,0,0,0,1,.67h1.53a1.22,1.22,0,0,0,1-.67l0.74-1.68A5.52,5.52,0,0,1,16,18.17a2.43,2.43,0,0,1,1.26-.23l1.83,0.2a1.22,1.22,0,0,0,1.09-.55l0.77-1.33A1.22,1.22,0,0,0,20.85,15ZM12,16.93A4.93,4.93,0,1,1,16.93,12,4.93,4.93,0,0,1,12,16.93Z\"><\/path><path class=\"cls-2\" d=\"M12,14.69a1.31,1.31,0,0,1-.93-0.39L8.79,12a1.31,1.31,0,0,1,1.86-1.86L12,11.51l3.63-3.63a1.31,1.31,0,0,1,1.86,1.86L12.93,14.3A1.31,1.31,0,0,1,12,14.69Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1097a35 elementor-widget elementor-widget-heading\" data-id=\"1097a35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Increased productivity  <\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3be638c elementor-widget elementor-widget-text-editor\" data-id=\"3be638c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>CTI saves time by automating many call management tasks. Thanks to CTI integration, inbound and outbound calls are managed directly from agents&#8217; workstations or computers via business software, eliminating the need to switch between multiple business applications. This digital convergence improves the efficiency of communication processes, enabling agents to respond quickly to telephone calls and provide optimum quality of service. By integrating telephone software with the IT network, <a href=\"https:\/\/kavkom.com\/en\/feature\/productivity\/standby\/\" data-wpil-monitor-id=\"309\">companies can reduce waiting times<\/a> and optimize their telephone reception.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c50b61 e-flex e-con-boxed e-con e-child\" data-id=\"0c50b61\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68c3962 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"68c3962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M17.12,13.11l-2-1.05a5.12,5.12,0,0,1-6.29,0l-2,1.05A2,2,0,0,0,5.67,15.2v4.3a2.4,2.4,0,0,0,2.39,2.39h7.87a2.4,2.4,0,0,0,2.39-2.39V15.2A2,2,0,0,0,17.12,13.11Z\"><\/path><circle class=\"cls-2\" cx=\"12\" cy=\"7.91\" r=\"3.91\"><\/circle><circle class=\"cls-2\" cx=\"12\" cy=\"7.91\" r=\"3.91\"><\/circle><path class=\"cls-1\" d=\"M17.81,6.23l-0.25,0a5.8,5.8,0,0,0-11.13,0l-0.24,0A1.46,1.46,0,0,0,5,7.74V8.11A1.58,1.58,0,0,0,6.58,9.6h0c0.64,0,.72-0.52.72-1.16V7.91h0a4.65,4.65,0,1,1,9.29,0h0V8.44c0,0.64.09,1.16,0.72,1.16h0A1.58,1.58,0,0,0,19,8.11V7.74A1.46,1.46,0,0,0,17.81,6.23Z\"><\/path><path class=\"cls-2\" d=\"M17.35,10.17A1.39,1.39,0,0,1,16.77,10a5.24,5.24,0,0,1-3.68,3,1.16,1.16,0,1,0,.05.59A5.81,5.81,0,0,0,17.35,10.17Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d2c22e elementor-widget elementor-widget-heading\" data-id=\"6d2c22e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Improving Customer Satisfaction<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-128c1e7 elementor-widget elementor-widget-text-editor\" data-id=\"128c1e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>CTI plays a crucial role in improving customer satisfaction by enabling faster, more efficient call handling. Thanks to the coupling of telephony and IT, agents have instant access to customer files and databases via automatic file escalation. This feature ensures that every phone call is personalized, and that agents can handle customer requests more efficiently. What&#8217;s more, CTI automatically routes calls to the most qualified agents, reducing waiting times and improving the overall customer experience.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-48a3c6b e-flex e-con-boxed e-con e-child\" data-id=\"48a3c6b\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac4f87f elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"ac4f87f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M12,2.17A9.83,9.83,0,1,0,21.83,12,9.83,9.83,0,0,0,12,2.17h0Z\"><\/path><path class=\"cls-2\" d=\"M15,13.88a3,3,0,0,0-2.73-2.67c-1.57-.22-1.57-1-1.58-1.23A0.72,0.72,0,0,1,11,9.37a4,4,0,0,1,2.61,0,0.82,0.82,0,0,0,.5-1.56,7.64,7.64,0,0,0-1.26-.28V6.32a0.82,0.82,0,0,0-1.64,0V7.58A2.91,2.91,0,0,0,10.07,8,2.38,2.38,0,0,0,9,9.9c0,0.94.39,2.56,3,2.93a1.41,1.41,0,0,1,1.32,1,0.87,0.87,0,0,1-.35.64,3.34,3.34,0,0,1-2.7.13,0.82,0.82,0,1,0-.39,1.59,8.35,8.35,0,0,0,1.3.21v1.23a0.82,0.82,0,0,0,1.64,0V16.35A3.09,3.09,0,0,0,14,15.81,2.52,2.52,0,0,0,15,13.88Z\"><\/path><path class=\"cls-2\" d=\"M12,3.81A8.19,8.19,0,1,1,3.81,12,8.2,8.2,0,0,1,12,3.81m0-1.64A9.83,9.83,0,1,0,21.83,12,9.83,9.83,0,0,0,12,2.17h0Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e14f1e elementor-widget elementor-widget-heading\" data-id=\"2e14f1e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reducing operating costs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8f78f2 elementor-widget elementor-widget-text-editor\" data-id=\"e8f78f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Integrating telephony with IT systems can significantly reduce operating costs. CTI automates many repetitive tasks, such as <a href=\"https:\/\/kavkom.com\/en\/feature\/productivity\/voicemail\/\" data-wpil-monitor-id=\"274\">automatic dialing, voicemail management<\/a> and call routing.   <\/p><p>By using <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-enterprise-cloud-telephony-modernize-your-call-center\/\">cloud telephony<\/a> solutions such as those offered by Kavkom, companies can reduce their expenditure on traditional telephony infrastructure. What&#8217;s more, CTI software offers simplified, centralized management of communication channels, minimizing the costs associated with system training and maintenance. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b1dcbb3 e-flex e-con-boxed e-con e-parent\" data-id=\"b1dcbb3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-23f4314 elementor-widget elementor-widget-heading\" data-id=\"23f4314\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key CTI features by Kavkom<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0c0b687 e-con-full e-flex e-con e-child\" data-id=\"0c0b687\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-479a3a6 e-con-full e-flex e-con e-child\" data-id=\"479a3a6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e514b0 elementor-widget elementor-widget-image\" data-id=\"6e514b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"584\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-1024x747.png\" class=\"attachment-large size-large wp-image-31606\" alt=\"Fonctionnalites standard telephonique\" srcset=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-1024x747.png 1024w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-300x219.png 300w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-150x109.png 150w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-768x560.png 768w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique.png 1196w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1542bc1 elementor-widget elementor-widget-heading\" data-id=\"1542bc1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">CRM integration<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ab2c40 elementor-widget elementor-widget-text-editor\" data-id=\"2ab2c40\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>CTI integration with <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/why-should-your-crm-be-linked-to-your-call-center-software\/\">CRM<\/a> (Customer Relationship Management) software is one of the most powerful features of computer telephony integration. It gives agents instant access to customer information, improving customer relationship management. When the phone call comes in, a detailed customer file automatically pops up, providing crucial information such as interaction history, past orders and current support tickets. This integration simplifies the customer journey and ensures a rapid, relevant response, thus increasing customer satisfaction.   <\/p><p><a href=\"https:\/\/kavkom.com\/en\/useful-information\/crm-solution\/\" data-wpil-monitor-id=\"1292\">Integrate our VoIP telephony solution into your CRM<\/a> with Kavkom! Don&#8217;t see your CRM in our list? Tell us and we&#8217;ll create the integration for you!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2493065 e-con-full e-flex e-con e-child\" data-id=\"2493065\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0d6b28 elementor-widget elementor-widget-image\" data-id=\"f0d6b28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"540\" height=\"479\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/12\/Systeme-de-telephonie-pour-les-equipes-informatiques.webp\" class=\"attachment-large size-large wp-image-36193\" alt=\"Un syst\u00e8me de t\u00e9l\u00e9phonie avanc\u00e9 utilis\u00e9 par une \u00e9quipe informatique\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a552c58 elementor-widget elementor-widget-heading\" data-id=\"a552c58\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Call management and tracking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5bfa2f elementor-widget elementor-widget-text-editor\" data-id=\"f5bfa2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>CTI offers advanced tools for managing and monitoring calls in real time. With<a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/real-time-dashboard\/\"> an intuitive dashboard,<\/a> managers can supervise their teams&#8217; telephone activity, analyze performance and adjust resources accordingly. Monitoring features include<a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/call-recording\/\"> call recording<\/a>, automatic transcription and<a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/advanced-call-statistics\/\"> KPI analysis.<\/a>  <\/p><p>These tools enable you to quickly identify areas for improvement and ensure consistent service quality. What&#8217;s more, the CTI system facilitates the implementation of call routing and queue management rules, optimizing telephone reception and incoming call management. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-73c9a3d e-con-full e-flex e-con e-child\" data-id=\"73c9a3d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ffc82d0 elementor-widget elementor-widget-image\" data-id=\"ffc82d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"508\" height=\"406\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/12\/Collaboration-fluide-au-sein-de-lequipe.webp\" class=\"attachment-large size-large wp-image-36344\" alt=\"\u00c9quipe travaillant ensemble de mani\u00e8re harmonieuse et efficace\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a48acc6 elementor-widget elementor-widget-heading\" data-id=\"a48acc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Task automation<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-249e296 elementor-widget elementor-widget-text-editor\" data-id=\"249e296\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>CTI makes it possible to automate many of the tasks involved in call management, resulting in increased efficiency and significant time savings for agents. For example,<a href=\"https:\/\/kavkom.com\/en\/feature\/productivity\/click-to-call\/\"> Click to Call<\/a> functionality enables calls to be initiated directly from CRM software or any other business application, reducing the need to manually dial telephone numbers. Automatic call routing ensures that each call is directed to the most appropriate agent, while <a href=\"https:\/\/kavkom.com\/en\/feature\/productivity\/voicemail-to-email\/\" data-wpil-monitor-id=\"302\">voicemail can be automatically transcribed and emailed<\/a>. This automation improves not only productivity, but also the quality of service offered to customers.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ef768c e-flex e-con-boxed e-con e-parent\" data-id=\"5ef768c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e93f939 elementor-widget elementor-widget-heading\" data-id=\"e93f939\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Manage your calls from your usual tool<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e3bdb84 e-flex e-con-boxed e-con e-child\" data-id=\"e3bdb84\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c72ff67 elementor-widget elementor-widget-text-editor\" data-id=\"c72ff67\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kavkom&#8217;s CTI lets you integrate telephony with your business tools. Transform the way you work with an advanced, easy-to-use telephony system. Manage your calls and all your data from your usual interface.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3e4163d e-flex e-con-boxed e-con e-child\" data-id=\"3e4163d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bd86924 e-flex e-con-boxed e-con e-child\" data-id=\"bd86924\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-192cb77 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"192cb77\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M17.12,13.11l-2-1.05a5.12,5.12,0,0,1-6.29,0l-2,1.05A2,2,0,0,0,5.67,15.2v4.3a2.4,2.4,0,0,0,2.39,2.39h7.87a2.4,2.4,0,0,0,2.39-2.39V15.2A2,2,0,0,0,17.12,13.11Z\"><\/path><circle class=\"cls-2\" cx=\"12\" cy=\"7.91\" r=\"3.91\"><\/circle><circle class=\"cls-2\" cx=\"12\" cy=\"7.91\" r=\"3.91\"><\/circle><path class=\"cls-1\" d=\"M17.81,6.23l-0.25,0a5.8,5.8,0,0,0-11.13,0l-0.24,0A1.46,1.46,0,0,0,5,7.74V8.11A1.58,1.58,0,0,0,6.58,9.6h0c0.64,0,.72-0.52.72-1.16V7.91h0a4.65,4.65,0,1,1,9.29,0h0V8.44c0,0.64.09,1.16,0.72,1.16h0A1.58,1.58,0,0,0,19,8.11V7.74A1.46,1.46,0,0,0,17.81,6.23Z\"><\/path><path class=\"cls-2\" d=\"M17.35,10.17A1.39,1.39,0,0,1,16.77,10a5.24,5.24,0,0,1-3.68,3,1.16,1.16,0,1,0,.05.59A5.81,5.81,0,0,0,17.35,10.17Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-817fdc8 elementor-widget elementor-widget-heading\" data-id=\"817fdc8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Quality support thanks to high-performance CTI<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ab4daaf elementor-widget elementor-widget-text-editor\" data-id=\"ab4daaf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With a simple integration, Kavkom&#8217;s CTI connects instantly to your CRM and support tools. Benefit from screen pop functionality to keep you informed of every call and access crucial customer information. This integration reduces call handling time and ensures greater customer satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d0ddd9c e-flex e-con-boxed e-con e-child\" data-id=\"d0ddd9c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a777cc9 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"a777cc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M20,8.42H11.53A6.52,6.52,0,0,0,12.27,7c0.49-1.14.86-1.82,1.76-1.82h2.74a0.4,0.4,0,0,0,0-.8H14c-1.49,0-2,1.28-2.49,2.3S10.76,8.42,10,8.42H8.1a0.4,0.4,0,0,0,0,.8H10c0.77,0,1.09.64,1.55,1.69s1,2.3,2.49,2.3h2.74a0.4,0.4,0,0,0,0-.8H14c-0.9,0-1.26-.69-1.76-1.82a6.52,6.52,0,0,0-.74-1.37H20A0.4,0.4,0,1,0,20,8.42Z\"><\/path><path class=\"cls-2\" d=\"M11,16.9a1,1,0,0,0-1,.77C9.81,18,9.34,18.43,9,18.2s-1.38-1.18-2-1.72-1.53-1.7-1.72-2,0.24-.78.53-0.92a1,1,0,0,0,.77-1A8.58,8.58,0,0,0,5.48,10a1,1,0,0,0-1.55.09L2.88,11.15a2.11,2.11,0,0,0-.73,2.11A18.83,18.83,0,0,0,5.49,18a18.83,18.83,0,0,0,4.79,3.34,2.11,2.11,0,0,0,2.11-.73l1.05-1.05a1,1,0,0,0,.09-1.55A8.58,8.58,0,0,0,11,16.9Z\"><\/path><circle class=\"cls-2\" cx=\"19.6\" cy=\"8.82\" r=\"1.59\"><\/circle><circle class=\"cls-2\" cx=\"16.41\" cy=\"4.83\" r=\"1.59\"><\/circle><circle class=\"cls-2\" cx=\"18.01\" cy=\"12.81\" r=\"1.59\"><\/circle><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ffbc5b6 elementor-widget elementor-widget-heading\" data-id=\"ffbc5b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Centralize all your telephony in one place<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0ca184b elementor-widget elementor-widget-text-editor\" data-id=\"0ca184b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Consolidate your call center&#8217;s powerful features and simplify your daily tasks by accessing everything you need from a single interface. Thanks to Kavkom&#8217;s computer-telephony integration, you can save time by centralizing and synchronizing your activities for exceptional efficiency. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b27063 e-flex e-con-boxed e-con e-child\" data-id=\"3b27063\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ca8dbf7 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"ca8dbf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M14.13,10.58a3.62,3.62,0,0,1-.28-1.26,1.59,1.59,0,0,1,.28-0.79l0.71-1a0.8,0.8,0,0,0,0-.8l-0.5-.87a0.8,0.8,0,0,0-.72-0.36l-1.2.13a3.63,3.63,0,0,1-1.23-.38,1.59,1.59,0,0,1-.54-0.64l-0.49-1.1a0.8,0.8,0,0,0-.67-0.44h-1a0.8,0.8,0,0,0-.67.44L7.36,4.63a3.63,3.63,0,0,1-.95.87,1.59,1.59,0,0,1-.82.15l-1.2-.13a0.8,0.8,0,0,0-.72.36l-0.5.87a0.8,0.8,0,0,0,0,.8l0.71,1a3.62,3.62,0,0,1,.28,1.26,1.59,1.59,0,0,1-.28.79l-0.71,1a0.8,0.8,0,0,0,0,.8l0.5,0.87a0.8,0.8,0,0,0,.72.36l1.2-.13a3.62,3.62,0,0,1,1.23.38,1.59,1.59,0,0,1,.54.64l0.49,1.1a0.8,0.8,0,0,0,.67.44h1a0.8,0.8,0,0,0,.67-0.44l0.49-1.1a3.62,3.62,0,0,1,.95-0.87,1.59,1.59,0,0,1,.82-0.15l1.2,0.13a0.8,0.8,0,0,0,.72-0.36l0.5-.87a0.8,0.8,0,0,0,0-.8ZM9,12.79a3.24,3.24,0,1,1,3.24-3.24A3.24,3.24,0,0,1,9,12.79Z\"><\/path><path class=\"cls-2\" d=\"M20.33,13.54l-0.78,1a0.51,0.51,0,0,1-.78.08h0l-0.66-.54h0A0.46,0.46,0,0,1,18,13.4l1-1.12h0c0.1-.12.06-0.35-0.23-0.4a2.94,2.94,0,0,0-1.13,0A2,2,0,0,0,16,13.75a2.4,2.4,0,0,1-.65,1.58L12,18.85a0.69,0.69,0,0,0,0,1l0.56,0.47h0L13,20.68a0.75,0.75,0,0,0,1.15-.08l0.12-.12,3.24-3.29a1.57,1.57,0,0,1,.9-0.43c1.82-.21,2.13-0.67,2.39-1.85a2.32,2.32,0,0,0,0-1.32A0.29,0.29,0,0,0,20.33,13.54Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a9333cf elementor-widget elementor-widget-heading\" data-id=\"a9333cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Tools to boost the strength of your sales team<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d42f16 elementor-widget elementor-widget-text-editor\" data-id=\"9d42f16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Thanks to CTI integration, your sales team is propelled to success. <a href=\"https:\/\/kavkom.com\/en\/useful-information\/replay-call\/\" data-wpil-monitor-id=\"1415\">Every call is automatically recorded in your CRM<\/a>, guaranteeing complete tracking of every customer interaction. With this solution, your sales staff have all the tools they need to study customer journeys, establish their strategies and close as many deals as possible.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e144b69 e-flex e-con-boxed e-con e-parent\" data-id=\"e144b69\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b50f076 elementor-widget elementor-widget-heading\" data-id=\"b50f076\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f879d61 e-flex e-con-boxed e-con e-child\" data-id=\"f879d61\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-774757c elementor-widget elementor-widget-n-accordion\" data-id=\"774757c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1250\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1250\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What is CTI and how can it benefit my company? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1250\" class=\"elementor-element elementor-element-6f475f8 e-con-full e-flex e-con e-child\" data-id=\"6f475f8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ccf3ab4 elementor-widget elementor-widget-text-editor\" data-id=\"ccf3ab4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Computer Telephony Integration (CTI) integrates your telephone system with your IT systems, such as CRM software and business applications. This enables centralized call management, automation of repetitive tasks, and improved communication efficiency. By using Kavkom&#8217;s CTI, you can improve agent productivity, reduce waiting times, and deliver a better customer experience thanks to a complete view of customer interactions in real time.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1251\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1251\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> How does Kavkom's CTI integrate with our existing systems? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1251\" class=\"elementor-element elementor-element-186cd28 e-con-full e-flex e-con e-child\" data-id=\"186cd28\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f0833e7 elementor-widget elementor-widget-text-editor\" data-id=\"f0833e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kavkom&#8217;s CTI is designed to integrate easily with a variety of existing systems, including popular CRMs such as <a href=\"https:\/\/kavkom.com\/en\/integrations-en\/salesforce-cti-integration\/\" data-wpil-monitor-id=\"611\">Salesforce<\/a>, HubSpot, and Zoho, Notion, Google, as well as other business applications via standardized connectors or custom APIs. This integration enables seamless data synchronization between your telephone system and your IT tools, ensuring continuity in customer relationship management.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1252\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1252\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> Does Kavkom's CTI require complex training for our teams? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1252\" class=\"elementor-element elementor-element-969c34a e-con-full e-flex e-con e-child\" data-id=\"969c34a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ee28a5 elementor-widget elementor-widget-text-editor\" data-id=\"5ee28a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>No, Kavkom&#8217;s CTI is designed to be intuitive and easy to use. Basic training is provided to ensure that your teams can quickly adopt and make the most of the system&#8217;s features. What&#8217;s more, Kavkom offers ongoing technical support to answer all your questions and assist you in setting up and using CTI. Our support team can take care of transferring our tool to your CRM, at no extra cost.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What is CTI and how can it benefit my company?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Computer Telephony Integration (CTI) integrates your telephone system with your IT systems, such as CRM software and business applications. This enables centralized call management, automation of repetitive tasks, and improved communication efficiency. By using Kavkom&#8217;s CTI, you can improve agent productivity, reduce waiting times, and deliver a better customer experience thanks to a complete view of customer interactions in real time.\"}},{\"@type\":\"Question\",\"name\":\"How does Kavkom's CTI integrate with our existing systems?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Kavkom&#8217;s CTI is designed to integrate easily with a variety of existing systems, including popular CRMs such as Salesforce, HubSpot, and Zoho, Notion, Google, as well as other business applications via standardized connectors or custom APIs. This integration enables seamless data synchronization between your telephone system and your IT tools, ensuring continuity in customer relationship management.\"}},{\"@type\":\"Question\",\"name\":\"Does Kavkom's CTI require complex training for our teams?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, Kavkom&#8217;s CTI is designed to be intuitive and easy to use. Basic training is provided to ensure that your teams can quickly adopt and make the most of the system&#8217;s features. What&#8217;s more, Kavkom offers ongoing technical support to answer all your questions and assist you in setting up and using CTI. Our support team can take care of transferring our tool to your CRM, at no extra cost.\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71d8d0b elementor-widget elementor-widget-n-accordion\" data-id=\"71d8d0b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1190\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-1190\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> How does Kavkom's CTI improve customer satisfaction? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1190\" class=\"elementor-element elementor-element-c3a1005 e-con-full e-flex e-con e-child\" data-id=\"c3a1005\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ec8f4ca elementor-widget elementor-widget-text-editor\" data-id=\"ec8f4ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kavkom&#8217;s CTI improves customer satisfaction by enabling more efficient, personalized call handling. Agents have instant access to customer files, enabling them to respond quickly and appropriately to requests. Automatic call routing ensures that customers are directed to the most qualified agent, reducing waiting times. Together, these features ensure a smooth and satisfying customer experience.   <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1191\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1191\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What are the costs involved in setting up Kavkom's ITC? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1191\" class=\"elementor-element elementor-element-55df55a e-con-full e-flex e-con e-child\" data-id=\"55df55a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e28c1f5 elementor-widget elementor-widget-text-editor\" data-id=\"e28c1f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The costs associated with implementing Kavkom&#8217;s CTI vary according to the size of your company and the specific features you choose to integrate. Kavkom offers flexible pricing plans to suit different needs, from <g id=\"gid_0\">small businesses<\/g> to large call centers. For an accurate quote tailored to your needs, we recommend that you contact our sales team for a personalized consultation.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-1192\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"3\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-1192\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\">   What happens if we encounter technical problems with Kavkom's CTI? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-1192\" class=\"elementor-element elementor-element-74b8f2a e-flex e-con-boxed e-con e-child\" data-id=\"74b8f2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3cf6ba6 elementor-widget elementor-widget-text-editor\" data-id=\"3cf6ba6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kavkom offers dedicated technical support to help quickly resolve any technical issues you may encounter. Our support team is available to assist you by phone, email, or via our online portal. What&#8217;s more, we regularly provide software updates to improve performance and introduce new features, ensuring that your CTI system runs optimally without compromising availability.  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Integrate telephony with your usual business tools and benefit from advanced functionalities in your usual CRM interface.<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[120],"tags":[],"class_list":["post-39462","post","type-post","status-publish","format-standard","hentry","category-integrations-and-apis"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/39462","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=39462"}],"version-history":[{"count":9,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/39462\/revisions"}],"predecessor-version":[{"id":62237,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/39462\/revisions\/62237"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=39462"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=39462"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=39462"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}