{"id":39238,"date":"2023-07-27T10:05:57","date_gmt":"2023-07-27T07:05:57","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/useful-information\/cascades-of-calls\/"},"modified":"2025-10-27T22:24:00","modified_gmt":"2025-10-27T20:24:00","slug":"cascades-of-calls","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/feature\/call-routing\/cascades-of-calls\/","title":{"rendered":"Cascades of calls"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"39238\" class=\"elementor elementor-39238 elementor-32717\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a3feb39 e-con-full e-flex e-con e-parent\" data-id=\"a3feb39\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-945a955 e-flex e-con-boxed e-con e-child\" data-id=\"945a955\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a51f6b5 e-flex e-con-boxed e-con e-child\" data-id=\"a51f6b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-84b6296 elementor-widget elementor-widget-heading\" data-id=\"84b6296\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cascade call<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d581afe elementor-widget elementor-widget-text-editor\" data-id=\"d581afe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tOptimize incoming call management by choosing the best distribution strategy: simultaneous, cascade calls in any order, or random.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b07a25 elementor-align-left elementor-mobile-align-center btn-essai elementor-widget elementor-widget-button\" data-id=\"7b07a25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/kavkom.com\/en\/free-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-68efe78 e-flex e-con-boxed e-con e-child\" data-id=\"68efe78\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2f958c7 elementor-widget elementor-widget-image\" data-id=\"2f958c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"540\" height=\"479\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/The-customer-focused-call-center-software-designed-for-medium-sized-businesses.webp\" class=\"attachment-large size-large wp-image-36657\" alt=\"The customer-focused call center software designed for medium-sized businesses\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6d1b945 e-con-full e-flex e-con e-child\" data-id=\"6d1b945\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9f800bb elementor-widget elementor-widget-template\" data-id=\"9f800bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"36775\" class=\"elementor elementor-36775 elementor-35753 elementor-35753\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-205cab40 e-con-full e-flex e-con e-parent\" data-id=\"205cab40\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-482cb910 e-con-full e-flex e-con e-child\" data-id=\"482cb910\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6950fc4e elementor-widget elementor-widget-heading\" data-id=\"6950fc4e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">+ Over 8000 clients already trust us.<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-285f53c elementor-widget elementor-widget-global elementor-global-39316 elementor-global-35669 elementor-global-35669 elementor-widget-image-carousel\" data-id=\"285f53c\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;slides_to_show&quot;:&quot;5&quot;,&quot;slides_to_scroll&quot;:&quot;1&quot;,&quot;navigation&quot;:&quot;none&quot;,&quot;autoplay_speed&quot;:0,&quot;speed&quot;:3000,&quot;slides_to_show_mobile&quot;:&quot;3&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;infinite&quot;:&quot;yes&quot;}\" data-widget_type=\"image-carousel.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-image-carousel-wrapper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Carrousel d\u2019images\" dir=\"ltr\">\n\t\t\t<div class=\"elementor-image-carousel swiper-wrapper\" aria-live=\"off\">\n\t\t\t\t\t\t\t\t<div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"1 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/FiTec-150x150.png\" alt=\"FiTec\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"2 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Logo-Jennyfer-150x150.png\" alt=\"Logo Jennyfer\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"3 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/logo-ecoenvironnement-150x150.png\" alt=\"logo ecoenvironnement\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"4 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/century21-150x150.png\" alt=\"century21\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"5 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/logo-orpi-immo-150x150.png\" alt=\"logo orpi immo\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"6 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/lafoirfouille1-150x150.png\" alt=\"lafoirfouille(1)\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"7 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Bnology-150x150.png\" alt=\"Bnology\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"8 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Vip-CALL-CENTER-1-150x150.png\" alt=\"Vip-CALL-CENTER\" \/><\/figure><\/div><div class=\"swiper-slide\" role=\"group\" aria-roledescription=\"slide\" aria-label=\"9 of 9\"><figure class=\"swiper-slide-inner\"><img decoding=\"async\" class=\"swiper-slide-image\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2025\/01\/Logo-Carrefour-Market1-150x150.png\" alt=\"Logo Carrefour Market(1)\" \/><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-301977c e-flex e-con-boxed e-con e-parent\" data-id=\"301977c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f502eea elementor-widget elementor-widget-heading\" data-id=\"f502eea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Distribute calls efficiently<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-eeab2e5 e-flex e-con-boxed e-con e-child\" data-id=\"eeab2e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53a5109 elementor-widget elementor-widget-text-editor\" data-id=\"53a5109\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Maximize the efficiency of your customer communications by using <a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/call-routing-2\/\">optimized call reception and dispatch<\/a> features. By determining the distribution of calls to your users, you have total control over the management of your incoming calls. Deliver an exceptional customer experience and boost your team&#8217;s productivity with Kavkom&#8217;s high-performance inbound solutions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0ac89f6 e-flex e-con-boxed e-con e-child\" data-id=\"0ac89f6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2effc0e e-flex e-con-boxed e-con e-child\" data-id=\"2effc0e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bb62cd3 elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"bb62cd3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#238cf5;}.cls-2{fill:#85bff9;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M10.91,17.33a1,1,0,0,0-1,.75c-0.13.29-.59,0.75-0.9,0.52s-1.35-1.16-1.93-1.69S5.56,15.24,5.38,15s0.24-.77.52-0.9a1,1,0,0,0,.75-1,8.43,8.43,0,0,0-1.14-2.52A1,1,0,0,0,4,10.64l-1,1a2.07,2.07,0,0,0-.71,2.07,18.51,18.51,0,0,0,3.28,4.71,18.51,18.51,0,0,0,4.71,3.28A2.07,2.07,0,0,0,12.3,21l1-1a1,1,0,0,0,.09-1.52A8.43,8.43,0,0,0,10.91,17.33Z\"><\/path><path class=\"cls-2\" d=\"M19.7,7.56a4.54,4.54,0,1,0-9,.92h0c0.33,1.71,2.85,6.85,4.44,6.85s4.12-5.14,4.44-6.85h0A4.56,4.56,0,0,0,19.7,7.56Z\"><\/path><circle class=\"cls-1\" cx=\"15.16\" cy=\"7.56\" r=\"2.63\"><\/circle><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-657431e elementor-widget elementor-widget-heading\" data-id=\"657431e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Simultaneous processing speed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b40350d elementor-widget elementor-widget-text-editor\" data-id=\"b40350d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Make all users&#8217; extensions ring at the same time with <a href=\"https:\/\/kavkom.com\/en\/feature\/call-routing\/simultaneous-calls\/\">parallel calls<\/a>, ensuring a rapid response for your prospects and also that someone available will answer quickly to reduce your prospects&#8217; or customers&#8217; waiting time and offer responsive, quality service.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8696bea e-flex e-con-boxed e-con e-child\" data-id=\"8696bea\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4c1710f elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"4c1710f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#85bff9;}.cls-2{fill:#238cf5;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M16.27,11.72l-1.65-.88a4.28,4.28,0,0,1-5.25,0l-1.65.88a1.63,1.63,0,0,0-1,1.75v3.59a2,2,0,0,0,2,2h6.57a2,2,0,0,0,2-2V13.47A1.63,1.63,0,0,0,16.27,11.72Z\"><\/path><circle class=\"cls-2\" cx=\"12\" cy=\"7.38\" r=\"3.26\"><\/circle><path class=\"cls-1\" d=\"M5.89,17.06V14.17a3.38,3.38,0,0,1-1.78-.68l-1.28.68A1.27,1.27,0,0,0,2,15.53v2.79A1.56,1.56,0,0,0,3.6,19.88h5A2.82,2.82,0,0,1,5.89,17.06Z\"><\/path><path class=\"cls-2\" d=\"M7.32,11l1.31-.7a2.54,2.54,0,1,0-2.74,3A2.42,2.42,0,0,1,7.32,11Z\"><\/path><path class=\"cls-1\" d=\"M21.17,14.17l-1.28-.68a3.38,3.38,0,0,1-1.78.68v2.89a2.82,2.82,0,0,1-2.73,2.82h5A1.56,1.56,0,0,0,22,18.33V15.53A1.27,1.27,0,0,0,21.17,14.17Z\"><\/path><path class=\"cls-2\" d=\"M17.85,8.26a2.54,2.54,0,0,0-2.49,2L16.67,11h0a2.42,2.42,0,0,1,1.43,2.31A2.53,2.53,0,0,0,17.85,8.26Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1198f9b elementor-widget elementor-widget-heading\" data-id=\"1198f9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cascade call sequence<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b9ac2fc elementor-widget elementor-widget-text-editor\" data-id=\"b9ac2fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\tPrioritize certain users according to a predefined order. <a href=\"https:\/\/kavkom.com\/en\/feature\/call-prediction\/agent-performance-report\/\" data-wpil-monitor-id=\"1050\">Your most efficient agents will be favored<\/a> by receiving calls first, and the call will switch to the next one if it is not picked up. Choose to avoid busy lines so that users already on the line are not disturbed in their conversation.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-419ccfd e-flex e-con-boxed e-con e-child\" data-id=\"419ccfd\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87a9e4f elementor-view-stacked elementor-shape-circle elementor-widget elementor-widget-icon\" data-id=\"87a9e4f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Warstwa_1\" data-name=\"Warstwa 1\" viewBox=\"0 0 24 24\"><defs><style>.cls-1{fill:#238cf5;}.cls-2{fill:#85bff9;}<\/style><\/defs><title>icons_megamenu<\/title><path class=\"cls-1\" d=\"M20.27,9a1.64,1.64,0,0,0-.35,0A8.26,8.26,0,0,0,4.08,9a1.64,1.64,0,0,0-.35,0c-0.91,0-1.65,1.13-1.65,2.16v0.52A2.25,2.25,0,0,0,4.29,13.8H4.35c0.91,0,1-.74,1-1.65V11.4h0a6.61,6.61,0,0,1,13.23,0h0v0.75c0,0.91.12,1.65,1,1.65h0.06a2.25,2.25,0,0,0,2.21-2.13V11.16C21.92,10.13,21.17,9,20.27,9Z\"><\/path><path class=\"cls-2\" d=\"M19.61,14.62a2,2,0,0,1-.83-0.19,7.46,7.46,0,0,1-5.24,4.23,1.65,1.65,0,1,0,.07.84A8.28,8.28,0,0,0,19.61,14.62Z\"><\/path><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd52843 elementor-widget elementor-widget-heading\" data-id=\"dd52843\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Fair distribution of your calls<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-df06890 elementor-widget elementor-widget-text-editor\" data-id=\"df06890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ensure fair distribution of calls within a group by using cascades or random call sequences. This ensures that your users receive a balanced number of calls to spread the workload.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ec5ac8 e-flex e-con-boxed e-con e-parent\" data-id=\"5ec5ac8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cefa42c e-flex e-con-boxed e-con e-child\" data-id=\"cefa42c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d06c4a8 e-con-full e-flex e-con e-child\" data-id=\"d06c4a8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d39f2d9 elementor-position-right elementor-vertical-align-top elementor-widget elementor-widget-image-box\" data-id=\"d39f2d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" width=\"100\" height=\"100\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/09\/Formideo-1.webp\" class=\"attachment-full size-full wp-image-34838\" alt=\"Formideo\" \/><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\">\u201cKavkom has been the perfect answer to our business telephony needs. Their simple and reliable system, performance statistics, switchboard customization and ability to quickly call our key users have greatly enhanced our efficiency and customer satisfaction.\u201d\n<br><br><b>Ben Cauchois<\/b>\n<br>VP Sales &amp; Operations @ SEIZA<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6852f0d elementor-widget elementor-widget-heading\" data-id=\"6852f0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Outstanding communication quality<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f9d4e6 elementor-widget elementor-widget-text-editor\" data-id=\"8f9d4e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: left;\">To reach its objectives and achieve exceptional performance, <a href=\"https:\/\/kavkom.com\/en\/products\/predictive-dialer-software\/\" data-wpil-monitor-id=\"663\">the use of the predictive dialer<\/a> led to an increase in the number of candidates contacted. What&#8217;s more, thanks to Kavkom&#8217;s telephony solutions, waiting times have been considerably reduced, enabling calls to be handled more quickly. In addition, dunning times were reduced by 40%, improving the overall management of the recruitment process by making it more efficient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ac1ca29 e-con-full e-flex e-con e-child\" data-id=\"ac1ca29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-85e80d4 elementor-widget elementor-widget-image\" data-id=\"85e80d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"842\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/09\/Optimisation-de-la-performance-des-entreprises.webp\" class=\"attachment-large size-large wp-image-34867\" alt=\"Gestion commerciale efficace et sans tracas\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0eef925 e-flex e-con-boxed e-con e-parent\" data-id=\"0eef925\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0b32360 elementor-widget elementor-widget-heading\" data-id=\"0b32360\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h3>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-50a812a e-flex e-con-boxed e-con e-child\" data-id=\"50a812a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-409e4a3 elementor-widget elementor-widget-n-accordion\" data-id=\"409e4a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6770\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-6770\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What is a call group in a telephone system? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6770\" class=\"elementor-element elementor-element-ae860b7 e-con-full e-flex e-con e-child\" data-id=\"ae860b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a647b49 elementor-widget elementor-widget-text-editor\" data-id=\"a647b49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>A call group is a feature that allows several users to be grouped together to improve management and optimize calls.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-6771\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-6771\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> How do I configure a call group? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-6771\" class=\"elementor-element elementor-element-8a82bd0 e-con-full e-flex e-con e-child\" data-id=\"8a82bd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba73f92 elementor-widget elementor-widget-text-editor\" data-id=\"ba73f92\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Kavkom&#8217;s <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-enterprise-cloud-telephony-modernize-your-call-center\/\">cloud telephony<\/a> solution lets you create, customize and manage your call groups in just a few clicks, directly from your administrator interface.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-331be6a elementor-widget elementor-widget-n-accordion\" data-id=\"331be6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;max_items_expended&quot;:&quot;multiple&quot;,&quot;default_state&quot;:&quot;expanded&quot;,&quot;n_accordion_animation_duration&quot;:{&quot;unit&quot;:&quot;ms&quot;,&quot;size&quot;:400,&quot;sizes&quot;:[]}}\" data-widget_type=\"nested-accordion.default\">\n\t\t\t\t\t\t\t<div class=\"e-n-accordion\" aria-label=\"Accordion. Open links with Enter or Space, close with Escape, and navigate with Arrow Keys\">\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5350\" class=\"e-n-accordion-item\" open>\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"1\" tabindex=\"0\" aria-expanded=\"true\" aria-controls=\"e-n-accordion-item-5350\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What's the difference between a call group and a call cascade? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5350\" class=\"elementor-element elementor-element-4b06337 e-con-full e-flex e-con e-child\" data-id=\"4b06337\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-210b8cb elementor-widget elementor-widget-text-editor\" data-id=\"210b8cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>The call group allows you to set up several call distribution strategies. Call cascading, where calls are transferred sequentially from one line to another, is one strategy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t<details id=\"e-n-accordion-item-5351\" class=\"e-n-accordion-item\" >\n\t\t\t\t<summary class=\"e-n-accordion-item-title\" data-accordion-index=\"2\" tabindex=\"-1\" aria-expanded=\"false\" aria-controls=\"e-n-accordion-item-5351\" >\n\t\t\t\t\t<span class='e-n-accordion-item-title-header'><h4 class=\"e-n-accordion-item-title-text\"> What are the other call group strategies? <\/h4><\/span>\n\t\t\t\t\t\t\t<span class='e-n-accordion-item-title-icon'>\n\t\t\t<span class='e-opened' ><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-down\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256c0 137-111 248-248 248S8 393 8 256 119 8 256 8s248 111 248 248zM273 369.9l135.5-135.5c9.4-9.4 9.4-24.6 0-33.9l-17-17c-9.4-9.4-24.6-9.4-33.9 0L256 285.1 154.4 183.5c-9.4-9.4-24.6-9.4-33.9 0l-17 17c-9.4 9.4-9.4 24.6 0 33.9L239 369.9c9.4 9.4 24.6 9.4 34 0z\"><\/path><\/svg><\/span>\n\t\t\t<span class='e-closed'><svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-chevron-circle-up\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M8 256C8 119 119 8 256 8s248 111 248 248-111 248-248 248S8 393 8 256zm231-113.9L103.5 277.6c-9.4 9.4-9.4 24.6 0 33.9l17 17c9.4 9.4 24.6 9.4 33.9 0L256 226.9l101.6 101.6c9.4 9.4 24.6 9.4 33.9 0l17-17c9.4-9.4 9.4-24.6 0-33.9L273 142.1c-9.4-9.4-24.6-9.4-34 0z\"><\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t<div role=\"region\" aria-labelledby=\"e-n-accordion-item-5351\" class=\"elementor-element elementor-element-e235031 e-con-full e-flex e-con e-child\" data-id=\"e235031\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1048a3a elementor-widget elementor-widget-text-editor\" data-id=\"1048a3a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Simultaneous<\/li>\n<li>Call cascade in a defined order<\/li>\n<li>Random call cascade<\/li>\n<li>Cascade calls in a defined order, avoiding busy phones<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What's the difference between a call group and a call cascade?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The call group allows you to set up several call distribution strategies. Call cascading, where calls are transferred sequentially from one line to another, is one strategy.\"}},{\"@type\":\"Question\",\"name\":\"What are the other call group strategies?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Simultaneous\\nCall cascade in a defined order\\nRandom call cascade\\nCascade calls in a defined order, avoiding busy phones\"}}]}<\/script>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a425227 e-con-full e-flex e-con e-child\" data-id=\"a425227\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c0a96db elementor-widget elementor-widget-template\" data-id=\"c0a96db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"50149\" class=\"elementor elementor-50149 elementor-48193 elementor-48193\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-571b45e3 e-con-full e-flex e-con e-parent\" data-id=\"571b45e3\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35f195c0 elementor-widget elementor-widget-heading\" data-id=\"35f195c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Integrated with all your favorite tools<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-138cdda6 elementor-widget elementor-widget-heading\" data-id=\"138cdda6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Kavkom integrates quickly and easily with all your CRM tools. 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20.9476 28.0147 20.9476Z\" fill=\"white\"><\/path><\/g><\/g><defs><clipPath id=\"clip0_324_2314\"><rect width=\"56\" height=\"56\" fill=\"white\"><\/rect><\/clipPath><\/defs><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h4 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tZapier\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h4>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4d4394 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"c4d4394\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/kavkom.com\/en\/integrations\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Find out more about our integrations<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5944ea1 e-flex e-con-boxed e-con e-parent\" data-id=\"5944ea1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fd03c7d elementor-widget elementor-widget-heading\" data-id=\"fd03c7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The advantages of Kavkom's cascading calls<\/h2>\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c9cad6d e-con-full e-flex e-con e-child\" data-id=\"c9cad6d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-5d3d26d e-con-full e-flex e-con e-child\" data-id=\"5d3d26d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0353032 elementor-widget elementor-widget-image\" data-id=\"0353032\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"584\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-1024x747.png\" class=\"attachment-large size-large wp-image-31606\" alt=\"Fonctionnalites standard telephonique\" srcset=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-1024x747.png 1024w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-300x219.png 300w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-150x109.png 150w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique-768x560.png 768w, https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/Fonctionnalites-standard-telephonique.png 1196w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-06de8cb elementor-widget elementor-widget-heading\" data-id=\"06de8cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Easily create call cascades<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d185f5a elementor-widget elementor-widget-text-editor\" data-id=\"d185f5a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With Kavkom&#8217;s cloud telephony solution, take total control of your communication wherever you are, whenever you want. Thanks to a user-friendly interface, you can define the call cascade that best suits your needs in just a few clicks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9b02f29 e-con-full e-flex e-con e-child\" data-id=\"9b02f29\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8310719 elementor-widget elementor-widget-image\" data-id=\"8310719\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"540\" height=\"479\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/12\/Systeme-de-telephonie-pour-les-equipes-informatiques.webp\" class=\"attachment-large size-large wp-image-36193\" alt=\"Un syst\u00e8me de t\u00e9l\u00e9phonie avanc\u00e9 utilis\u00e9 par une \u00e9quipe informatique\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3c897a4 elementor-widget elementor-widget-heading\" data-id=\"3c897a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Choose your strategy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-731bdb9 elementor-widget elementor-widget-text-editor\" data-id=\"731bdb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Optimize <a href=\"https:\/\/kavkom.com\/en\/feature\/productivity\/availability-status\/\" data-wpil-monitor-id=\"391\">internal call distribution<\/a>. Respond quickly, improve efficiency or balance the workload. Customize your phone experience to meet the dynamic needs of your business.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-37e7c6f e-con-full e-flex e-con e-child\" data-id=\"37e7c6f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d2ece3 elementor-widget elementor-widget-image\" data-id=\"5d2ece3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"508\" height=\"406\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/12\/Collaboration-fluide-au-sein-de-lequipe.webp\" class=\"attachment-large size-large wp-image-36344\" alt=\"\u00c9quipe travaillant ensemble de mani\u00e8re harmonieuse et efficace\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ac87b98 elementor-widget elementor-widget-heading\" data-id=\"ac87b98\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Customize your call groups<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-502e9d4 elementor-widget elementor-widget-text-editor\" data-id=\"502e9d4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Optimize your call management with Kavkom call groups! Personalize announcements, redirect calls or transfer them in the event of no answer to a dedicated messaging service, a user or an external number. A complete solution for a customized telephone experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-530fc02 e-flex e-con-boxed e-con e-parent\" data-id=\"530fc02\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-83ff42f e-flex e-con-boxed e-con e-child\" data-id=\"83ff42f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f038fe4 e-con-full e-flex e-con e-child\" data-id=\"f038fe4\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8bd857 elementor-widget elementor-widget-image\" data-id=\"c8bd857\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2022\/01\/Kavkom-Favicon.webp\" class=\"attachment-full size-full wp-image-196\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5f7292c elementor-widget elementor-widget-heading\" data-id=\"5f7292c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Optimize your call distribution with Kavkom<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78f369d elementor-widget elementor-widget-text-editor\" data-id=\"78f369d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Adopt a Kavkom call group strategy and control the distribution of calls among your users.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39ad763 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"39ad763\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/kavkom.com\/en\/free-demo\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a demo<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5b8faa3 e-flex e-con-boxed e-con e-child\" data-id=\"5b8faa3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4958505 e-flex e-con-boxed e-con e-child\" data-id=\"4958505\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d2cb178 e-flex e-con-boxed e-con e-child\" data-id=\"d2cb178\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-682c7be e-flex e-con-boxed e-con e-child\" data-id=\"682c7be\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-f24e289 e-con-full e-flex e-con e-child\" data-id=\"f24e289\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71226dd elementor-widget elementor-widget-image\" data-id=\"71226dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"256\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/capterra-logo.webp\" class=\"attachment-full size-full wp-image-30657\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8294180 elementor-star-rating--align-start elementor--star-style-star_fontawesome elementor-widget elementor-widget-star-rating\" data-id=\"8294180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__title\">4,7<\/div>\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-7\" aria-hidden=\"true\">&#xE934;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 4.7 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f356bd elementor-widget elementor-widget-text-editor\" data-id=\"1f356bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Customer service and after-sales support are exceptional. Their treatment efficiency is remarkable, with a score of 5 out of 5.  The staff are friendly, quick and above all very efficient.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e98280 e-flex e-con-boxed e-con e-child\" data-id=\"9e98280\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-228dbf4 e-con-full e-flex e-con e-child\" data-id=\"228dbf4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-163a875 elementor-widget elementor-widget-image\" data-id=\"163a875\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"256\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/capterra.webp\" class=\"attachment-large size-large wp-image-30660\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d8e293d elementor-star-rating--align-start elementor--star-style-star_fontawesome elementor-widget elementor-widget-star-rating\" data-id=\"d8e293d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__title\">4,7<\/div>\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-7\" aria-hidden=\"true\">&#xE934;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 4.7 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07fe2b9 elementor-widget elementor-widget-text-editor\" data-id=\"07fe2b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>With Kavkom, a high-quality professional VoIP switchboard, I was pleasantly surprised by its practical options and Brayan&#8217;s support. Flexible account management and a wide choice of low-cost destinations. Congratulations to the Kavkom team for a job well done!  <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b226f2f e-flex e-con-boxed e-con e-child\" data-id=\"b226f2f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9091ff1 e-con-full e-flex e-con e-child\" data-id=\"9091ff1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66e4d88 elementor-widget elementor-widget-image\" data-id=\"66e4d88\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"480\" height=\"256\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/07\/trustpilot-logo.webp\" class=\"attachment-large size-large wp-image-30654\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46e62f6 elementor-star-rating--align-start elementor--star-style-star_fontawesome elementor-widget elementor-widget-star-rating\" data-id=\"46e62f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"star-rating.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__wrapper\">\n\t\t\t\t\t\t\t<div class=\"elementor-star-rating__title\">4,1<\/div>\n\t\t\t\t\t\t<div class=\"elementor-star-rating\" itemtype=\"http:\/\/schema.org\/Rating\" itemscope=\"\" itemprop=\"reviewRating\">\n\t\t\t\t<i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-full\" aria-hidden=\"true\">&#xE934;<\/i><i class=\"elementor-star-1\" aria-hidden=\"true\">&#xE934;<\/i>\t\t\t\t<span itemprop=\"ratingValue\" class=\"elementor-screen-only\">Rated 4.1 out of 5<\/span>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e14a6b8 elementor-widget elementor-widget-text-editor\" data-id=\"e14a6b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Convincing demonstration, subscription to VoIP telephony for business. Complete product, customizable, responsive.  Satisfied with the result.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Optimize your calls by choosing the best distribution strategy: simultaneous, cascade or random.<\/p>\n","protected":false},"author":14,"featured_media":19302,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[118],"tags":[],"class_list":["post-39238","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-call-routing"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/39238","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=39238"}],"version-history":[{"count":18,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/39238\/revisions"}],"predecessor-version":[{"id":62239,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/39238\/revisions\/62239"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/19302"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=39238"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=39238"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=39238"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}