{"id":18821,"date":"2022-02-15T17:16:03","date_gmt":"2022-02-15T15:16:03","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/articles\/contact-center\/"},"modified":"2025-10-27T22:20:57","modified_gmt":"2025-10-27T20:20:57","slug":"contact-center","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/useful-information\/contact-center\/","title":{"rendered":"Contact Center"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"18821\" class=\"elementor elementor-18821 elementor-17593\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6301c3e9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6301c3e9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-61ebbe82\" data-id=\"61ebbe82\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b20af95 elementor-widget elementor-widget-heading\" data-id=\"4b20af95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Contact Center<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56034664 elementor-widget elementor-widget-text-editor\" data-id=\"56034664\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<section class=\"communications-presentation text-center pv-25 mb-5\"><div class=\"container\"><p class=\"h5 font-weight-normal line-height-1-5 text-primary\">Transform your contact center into a strategic customer experience management tool.<\/p><\/div><\/section>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1b136a3d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1b136a3d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5e37e7f9\" data-id=\"5e37e7f9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5a4ad7 elementor-widget elementor-widget-heading\" data-id=\"5a4ad7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Connected contact center, satisfied customer\n\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fccda5b elementor-widget elementor-widget-text-editor\" data-id=\"2fccda5b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Your contact center becomes modern and interactive with Kavkom tools. Fully equipped to meet the challenge of responsiveness to an increasingly connected customer base, you can count on our telephony and management solutions to provide impeccable customer service H24.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-14fa5ec7\" data-id=\"14fa5ec7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c0f33cf elementor-invisible elementor-widget elementor-widget-image\" data-id=\"5c0f33cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"680\" height=\"415\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2022\/02\/Centre-de-contact.png\" class=\"attachment-full size-full wp-image-17614\" alt=\"Contact Center\" srcset=\"https:\/\/kavkom.com\/wp-content\/uploads\/2022\/02\/Centre-de-contact.png 680w, https:\/\/kavkom.com\/wp-content\/uploads\/2022\/02\/Centre-de-contact-300x183.png 300w, https:\/\/kavkom.com\/wp-content\/uploads\/2022\/02\/Centre-de-contact-150x92.png 150w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2e359e48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e359e48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2bbb6d4e\" data-id=\"2bbb6d4e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-67933627 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"67933627\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78c35bea\" data-id=\"78c35bea\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5fcbf32b elementor-widget elementor-widget-heading\" data-id=\"5fcbf32b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Advantages of the Contact Center made in Kavkom<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1c5dce65 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c5dce65\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-71a59b6d\" data-id=\"71a59b6d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-15b4004 elementor-widget elementor-widget-image\" data-id=\"15b4004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"199\" height=\"149\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2022\/02\/Une-strategie-de-transfert-dappel-elaboree.webp\" class=\"attachment-full size-full wp-image-17657\" alt=\"An elaborate call transfer strategy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-5e4cb664\" data-id=\"5e4cb664\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78136b2a elementor-widget elementor-widget-heading\" data-id=\"78136b2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">A highly developed call transfer strategy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a64acf4 elementor-widget elementor-widget-text-editor\" data-id=\"4a64acf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Efficiently direct callers to the appropriate queue according to your agents&#8217; availability and activities. No more waiting times or misrouted calls!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7fe19ba4\" data-id=\"7fe19ba4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-82ab137 elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"82ab137\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">1<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5c5a9696 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5c5a9696\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e637b51\" data-id=\"e637b51\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-45492962 elementor-widget elementor-widget-image\" data-id=\"45492962\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"176\" height=\"152\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2022\/02\/Reactivite-personnalisation-et-fluidite.webp\" class=\"attachment-full size-full wp-image-17660\" alt=\"Responsiveness, customization and fluidity\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7fc18843\" data-id=\"7fc18843\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-624c13bf elementor-widget elementor-widget-heading\" data-id=\"624c13bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Responsiveness, personalization and fluidity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-19151dc6 elementor-widget elementor-widget-text-editor\" data-id=\"19151dc6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>By interacting with the databases and customer files available on the interface, your agents can personalize their calls and streamline customer interactions. Among other data, the call abandonment rate provides a valuable indicator of customer satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-20c80b20\" data-id=\"20c80b20\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d988ac7 elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7d988ac7\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">2<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-47a5ef99 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47a5ef99\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2ef54149\" data-id=\"2ef54149\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68f587d0 elementor-widget elementor-widget-image\" data-id=\"68f587d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"194\" height=\"153\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2022\/02\/La-productivite-de-vos-agents-en-ligne-de-mire.webp\" class=\"attachment-full size-full wp-image-17667\" alt=\"The productivity of your agents in the line of sight\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-12549571\" data-id=\"12549571\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-271fa1c elementor-widget elementor-widget-heading\" data-id=\"271fa1c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Focus on operator productivity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ee25862 elementor-widget elementor-widget-text-editor\" data-id=\"4ee25862\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Phone System Kavkom&#8217;s call monitoring and supervision options make it easy to analyze your agents&#8217; productivity. In just 1 click, <a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/whispering-call\/\" data-wpil-monitor-id=\"435\">discreetly listen in on a call in progress<\/a> and intervene if necessary to train your agent without the customer even noticing.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4b62dd4a\" data-id=\"4b62dd4a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7308a198 elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"7308a198\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">3<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-c9c4507 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c9c4507\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-75ec754\" data-id=\"75ec754\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-01dd5b7 elementor-widget elementor-widget-image\" data-id=\"01dd5b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"179\" height=\"150\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2022\/02\/Enregistrement-dappel.webp\" class=\"attachment-full size-full wp-image-17672\" alt=\"Call recording\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-c5f5896\" data-id=\"c5f5896\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-60b6334 elementor-widget elementor-widget-heading\" data-id=\"60b6334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Call recording\n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abb3541 elementor-widget elementor-widget-text-editor\" data-id=\"abb3541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/kavkom.com\/en\/feature\/supervision-en\/call-recording\/\" data-wpil-monitor-id=\"472\">Record calls and keep them for 3 months<\/a> at no extra charge. (Or unlimited on your Dropbox Connected Space) With these recordings that can be viewed and downloaded at will from your customer area, trace conversations between customers and agents in 1 click<a href=\"https:\/\/kavkom.com\/en\/feature\/automatic-caller\/rgpd-black-list\/\" data-wpil-monitor-id=\"1541\">(Service compliant with the RGPD law of May 25, 2018<\/a>)<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-9fc2a8a\" data-id=\"9fc2a8a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb3c8fb elementor-hidden-mobile elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"eb3c8fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInRight&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">4<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-675aa5de elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"675aa5de\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-45217d72\" data-id=\"45217d72\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f686ec4 elementor-widget elementor-widget-heading\" data-id=\"4f686ec4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Features of the telephony of tomorrow\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-15a862d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15a862d4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-45425cac\" data-id=\"45425cac\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c77a0c9 elementor-widget elementor-widget-text-editor\" data-id=\"1c77a0c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div><ul><li>  Agent dashboard on online interface<\/li><li>  Automatic transfer of contact form on call<\/li><li>  Agent status indication<\/li><li>  Agent supervision tools<\/li><li>  Intelligent call queues (IVR, dynamic routing, performance-based, direct per agent, etc.)<\/li><li>  Real-time permissions &amp; call queue status<\/li><li>  Call queue history and reports<\/li><\/ul><p>And more&#8230;<\/p><p>Kavkom, the ideal partnership for perfecting <a href=\"https:\/\/kavkom.com\/en\/articles\/trends-and-innovations\/ccaas-revolutionize-your-customer-service-with-contact-center-as-a-service\/\" data-wpil-monitor-id=\"1790\">the customer experience with your contact center<\/a>!<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-648705dc\" data-id=\"648705dc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16348284 elementor-invisible elementor-widget elementor-widget-image\" data-id=\"16348284\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"642\" height=\"514\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2022\/02\/Les-fonctionnalites-de-la-telephonie-de-demain.webp\" class=\"attachment-large size-large wp-image-17680\" alt=\"The features of tomorrow&#039;s telephony\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-423831dc elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"423831dc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-36300df8\" data-id=\"36300df8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Contact Center Transform your contact center into a strategic customer experience management tool. Connected contact center, satisfied customer Your contact center becomes modern and interactive with Kavkom tools. Fully equipped to meet the challenge of responsiveness to an increasingly connected customer base, you can count on our telephony and management solutions to provide impeccable customer [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":17614,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[35],"tags":[],"class_list":["post-18821","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-useful-information"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/18821","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=18821"}],"version-history":[{"count":31,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/18821\/revisions"}],"predecessor-version":[{"id":59442,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/18821\/revisions\/59442"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/17614"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=18821"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=18821"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=18821"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}