{"id":18606,"date":"2022-02-09T16:46:05","date_gmt":"2022-02-09T14:46:05","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/articles\/improve-your-customer-service-with-voip\/"},"modified":"2022-02-24T11:20:04","modified_gmt":"2022-02-24T09:20:04","slug":"improve-your-customer-service-with-voip","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/useful-information\/improve-your-customer-service-with-voip\/","title":{"rendered":"Improve your Customer Service with VoIP"},"content":{"rendered":"\t\t
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Improve your Customer Service with VoIP<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tCustomer Service, a strategic driver of corporate growth, must deal with high demands in terms of its handling of calls. With its digitalized telephony solutions and performance applications, Kavkom offers an ambitious response for Customer Service departments looking to evolve.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Business telephony in service of the customer<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\tFor the customer service departments of businesses, the telephone, a vector for expressing emotions and confidence, remains the indispensable communication tool for achieving their goals. Whether they are focused on pre-sale activities \u2013 advice and guidance before purchasing a product \u2013 or post-sale activities \u2013 support and assistance, Customer Service plays a crucial role in its relationship with its customers. Customer Service representatives are the voice of the company; they are the ones who listen, inform, advise, reassure, handle, solve problems and impact the degree of customer satisfaction, their loyalty rate, and, ultimately, the volume of customer purchases.\r\n\r\nTherefore, their telephony tools must be as efficient as those of your sales department.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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Customer Service needs in terms of telephony<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The customer service of any company \u2013 small, medium or large \u2013 needs:<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Kavkom telephony tools in service of your Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Kavkom\u2019s business telephony tools respond to the specific needs of Customer Service departments and even exceed their expectations thanks to the development of extremely practical features.<\/p>\r\n \t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\"Kavkom
Predictive dialer<\/figcaption><\/figure><\/div>
\"CRM
CRM hybride<\/figcaption><\/figure><\/div>
\"Virtual
Virtual Number<\/figcaption><\/figure><\/div>
\"switchboard
switchboard VoIP<\/figcaption><\/figure><\/div>
\"logiciel
robot dialer<\/figcaption><\/figure><\/div>\t\t\t<\/div>\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Improve your Customer Service with VoIP Customer Service, a strategic driver of corporate growth, must deal with high demands in terms of its handling of calls. With its digitalized telephony solutions and performance applications, Kavkom offers an ambitious response for Customer Service departments looking to evolve. Business telephony in service of the customer For the […]<\/p>\n","protected":false},"author":14,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[],"tags":[],"class_list":["post-18606","post","type-post","status-publish","format-standard","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/18606","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=18606"}],"version-history":[{"count":9,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/18606\/revisions"}],"predecessor-version":[{"id":18619,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/18606\/revisions\/18619"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=18606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=18606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=18606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}