{"id":14877,"date":"2019-07-18T17:17:51","date_gmt":"2019-07-18T14:17:51","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/call-center-call-reception-software\/"},"modified":"2025-10-31T12:52:37","modified_gmt":"2025-10-31T10:52:37","slug":"call-center-call-reception-software","status":"publish","type":"post","link":"https:\/\/kavkom.com\/en\/articles\/predictive\/call-center-call-reception-software\/","title":{"rendered":"Call center call reception software"},"content":{"rendered":"\n<p>Are you looking for a professional and efficient <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/cloud-telephony-software-for-contact-center\/\">telephone solution<\/a> to optimize telephone reception in your call center? <strong><em>Call reception software<\/em><\/strong> is what you need, but not just any software. To be sure of the effectiveness of your tool, it is important to be careful when choosing the software. How? &#8216;Or&#8217; What ? Kavkom helps you.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"logiciel-en-reception-d-appels-un-atout-de-taille-pour-la-relation-client\">Call reception software: a major asset for customer relations<\/h2>\n\n<p>Customer relationship management plays an important role in a company. By the way, no business can grow without relying on customer satisfaction. Good customer relationship management involves interacting with customers and knowing their expectations.<\/p>\n\n<p>In addition to <a href=\"https:\/\/kavkom.com\/en\/articles\/predictive\/teleprospecting-software\/\">teleprospecting<\/a> , receiving calls is an integral part of call center activities. This is a listening service made available to customers for their requests and needs. The efficiency of this service guarantees satisfaction and therefore customer loyalty. However, the task is not so easy: today more and more consumers seek to contact suppliers of products or services. Operators receiving calls may find it difficult to <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/phone-call-management-software\/\">manage the flow of telephone calls<\/a> . Unfortunately, this is bound to have a negative impact on the company&#8217;s image and accessibility.<\/p>\n\n<p>Having reliable and efficient <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/sme-vse-online-phoning-software\/\">phoning software<\/a> has therefore become a necessity for call centers wishing to guarantee customer satisfaction. Based on a sophisticated computer algorithm, this type of tool automates the process of receiving calls and ensures the management of all contacts.<\/p>\n\n<h2 class=\"wp-block-heading\" id=\"choir-un-logiciel-en-reception-d-appels-call-center-quels-criteres\">Choosing a software for receiving call center calls: what criteria?<\/h2>\n\n<p>Are you planning to invest in <strong><em><a href=\"https:\/\/kavkom.com\/en\/usages\/optimize-ip-telephony-for-your-call-center\/\" data-wpil-monitor-id=\"956\">inbound software for your call center<\/a><\/em><\/strong> ? Several offers exist today on the market. To know which one to choose, here are the essential points to consider before taking the plunge.<\/p>\n\n<ul class=\"wp-block-list\"><li>Does the software include the features you need? Of course, <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/call-center-software\/\" data-wpil-monitor-id=\"1745\">call center software<\/a> is developed with a wide range of features. You will have to take the time to choose the one that has the features that suit you.<\/li><li>Ease of use is also a criterion to consider when choosing call answering software. An easy-to-use interface is, in fact, essential to simplify the work of your employees.<\/li><li>It is also necessary to inquire about the adequacy of the software with your internal tools.<\/li><li>Finally, before choosing software, take into account the time it may take to be operational.<\/li><\/ul>\n\n<h2 class=\"wp-block-heading\" id=\"a-la-decouverte-du-logiciel-en-reception-d-appels-kavkom\">Discovering the Kavkom call reception software<\/h2>\n\n<p>Kavkom has designed a complete telephony solution that meets the needs of call centers: the call reception software offer. It is dedicated to receiving large volumes of calls, making it ideal for call centers looking for a <strong><em>simple, scalable and cost-effective telephony solution<\/em><\/strong> .<\/p>\n\n<p>Developed by professionals, our <a href=\"https:\/\/fr.wikipedia.org\/wiki\/Centre_d%27appel\" target=\"_blank\" rel=\"noopener\">call center call<\/a> reception software has <strong><em>all the essential features for business telephony<\/em><\/strong> . For example, for optimal queue management, you can give your caller the choice of continuing to wait or <a href=\"https:\/\/kavkom.com\/en\/useful-information\/replay-call\/\" data-wpil-monitor-id=\"1427\">saving the number to receive an automatic call<\/a> as soon as it&#8217;s their turn. A marketing message or music of your choice will be played while your caller is on hold. The <a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/interactive-voice-server-solution\/\">interactive vocal server<\/a> function automatically picks up all your calls and directs the caller, via a pre-recorded script, to the appropriate intermediary.<\/p>\n\n<p>By opting for Kavkom call answering software, your customer service will be able to work in the shortest possible time. Once your order is placed, the software is <strong><em>installed on your system in less than a minute<\/em><\/strong> regardless of your location. In addition, we put our team of experts at your disposal to provide you with the technical assistance you need if necessary.<\/p>\n\n<p>Last but not least, our call center telephony solution is that it is GDPR (General Data Protection Regulation) compliant, just like our <a href=\"https:\/\/kavkom.com\/en\/articles\/predictive\/predictive-dialer-solution\/\">predictive dialer solution<\/a> .<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Do you want to invest in a powerful and efficient call reception software? Here&#8217;s everything you need to know before making your choice.<\/p>\n","protected":false},"author":15,"featured_media":15537,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"categories":[53],"tags":[],"class_list":["post-14877","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-predictive"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/14877","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=14877"}],"version-history":[{"count":6,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/14877\/revisions"}],"predecessor-version":[{"id":60868,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/posts\/14877\/revisions\/60868"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media\/15537"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=14877"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/categories?post=14877"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/tags?post=14877"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}