{"id":18727,"date":"2022-02-15T17:16:01","date_gmt":"2022-02-15T15:16:01","guid":{"rendered":"https:\/\/wizardly-einstein.82-165-125-94.plesk.page\/articles\/phone-system\/"},"modified":"2022-12-14T15:20:34","modified_gmt":"2022-12-14T13:20:34","slug":"telephony","status":"publish","type":"page","link":"https:\/\/kavkom.com\/en\/articles\/telephony\/","title":{"rendered":"Telephony"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18727\" class=\"elementor elementor-18727\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4df7f7e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4df7f7e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b7f072d\" data-id=\"b7f072d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-549cdf1 elementor-widget elementor-widget-heading\" data-id=\"549cdf1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Our articles about Telephony<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0eb1911 elementor-widget elementor-widget-heading\" data-id=\"0eb1911\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Find all the articles about business telephony<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-15ba01a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"15ba01a\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3b36232\" data-id=\"3b36232\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f9610bf elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"f9610bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;pagination_type&quot;:&quot;load_more_infinite_scroll&quot;,&quot;classic_masonry&quot;:&quot;yes&quot;,&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;load_more_spinner&quot;:{&quot;value&quot;:&quot;fas fa-spinner&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-67056 post type-post status-publish format-standard has-post-thumbnail hentry category-telephony\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-telephony-ivr-how-it-works-benefits-and-cloud-implementation\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/svi-telephonie.png\" class=\"attachment-full size-full wp-image-64877\" alt=\"\" srcset=\"https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/svi-telephonie.png 1920w, https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/svi-telephonie-300x169.png 300w, https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/svi-telephonie-1024x576.png 1024w, https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/svi-telephonie-150x84.png 150w, https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/svi-telephonie-768x432.png 768w, https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/svi-telephonie-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<div class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-telephony-ivr-how-it-works-benefits-and-cloud-implementation\/\">\n\t\t\t\tComplete guide to telephony IVR: how it works, benefits and cloud implementation\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>This guide takes you step by step through the process. You&#8217;ll understand what an IVR is, how it works, what it really does for businesses,<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-telephony-ivr-how-it-works-benefits-and-cloud-implementation\/\" aria-label=\"Read more about Complete guide to telephony IVR: how it works, benefits and cloud implementation\" tabindex=\"-1\">\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-67049 post type-post status-publish format-standard has-post-thumbnail hentry category-telephony\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/telemarketing-company-a-complete-guide-to-structuring-your-b2b-telephone-prospecting-business\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"1920\" height=\"1278\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise.jpeg\" class=\"attachment-full size-full wp-image-57238\" alt=\"femme au t\u00e9l\u00e9phone dans un centre d&#039;appel\" srcset=\"https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise.jpeg 1920w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-300x200.jpeg 300w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-1024x682.jpeg 1024w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-150x100.jpeg 150w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-768x511.jpeg 768w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-1536x1022.jpeg 1536w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-595x396.jpeg 595w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<div class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/telemarketing-company-a-complete-guide-to-structuring-your-b2b-telephone-prospecting-business\/\">\n\t\t\t\tTelemarketing company: a complete guide to structuring your B2B telephone prospecting business\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>A telemarketing company helps companies identify new prospects and generate sales appointments over the telephone. In many B2B sectors, telephone prospecting remains an effective lever<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/telemarketing-company-a-complete-guide-to-structuring-your-b2b-telephone-prospecting-business\/\" aria-label=\"Read more about Telemarketing company: a complete guide to structuring your B2B telephone prospecting business\" tabindex=\"-1\">\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-67043 post type-post status-publish format-standard hentry category-telephony\" role=\"listitem\">\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<div class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/remote-switchboard-how-it-works-its-advantages-and-how-to-set-it-up-in-your-company\/\">\n\t\t\t\tRemote switchboard: how it works, its advantages and how to set it up in your company\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Call management remains a central issue for many companies. Customers, prospects, partners&#8230; everything is still often done by telephone. But organizations have changed. Teams now<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/remote-switchboard-how-it-works-its-advantages-and-how-to-set-it-up-in-your-company\/\" aria-label=\"Read more about Remote switchboard: how it works, its advantages and how to set it up in your company\" tabindex=\"-1\">\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-66566 post type-post status-publish format-standard has-post-thumbnail hentry category-telephony\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/voip-telephone-definition-operation-and-solutions-for-businesses\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"1920\" height=\"1278\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise.jpeg\" class=\"attachment-full size-full wp-image-57238\" alt=\"femme au t\u00e9l\u00e9phone dans un centre d&#039;appel\" srcset=\"https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise.jpeg 1920w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-300x200.jpeg 300w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-1024x682.jpeg 1024w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-150x100.jpeg 150w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-768x511.jpeg 768w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-1536x1022.jpeg 1536w, https:\/\/kavkom.com\/wp-content\/uploads\/2025\/07\/solution-telephonie-entreprise-595x396.jpeg 595w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<div class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/voip-telephone-definition-operation-and-solutions-for-businesses\/\">\n\t\t\t\tVoIP telephone: definition, operation and solutions for businesses\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Telephony remains a central tool in many companies. Customer service, sales prospecting, technical support&#8230; a large proportion of exchanges still take place over the telephone.<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/voip-telephone-definition-operation-and-solutions-for-businesses\/\" aria-label=\"Read more about VoIP telephone: definition, operation and solutions for businesses\" tabindex=\"-1\">\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-66576 post type-post status-publish format-standard has-post-thumbnail hentry category-telephony\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/cloud-telephony-definition-operation-and-business-benefits-2\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"600\" height=\"313\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2023\/12\/Integrations-polyvalentes.webp\" class=\"attachment-full size-full wp-image-50734\" alt=\"Int\u00e9grations polyvalentes\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<div class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/cloud-telephony-definition-operation-and-business-benefits-2\/\">\n\t\t\t\tCloud telephony: definition, operation and business benefits\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Business telephony has come a long way in recent years. On-site switchboards and traditional lines are gradually giving way to more flexible solutions. Today, many<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/cloud-telephony-definition-operation-and-business-benefits-2\/\" aria-label=\"Read more about Cloud telephony: definition, operation and business benefits\" tabindex=\"-1\">\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-66535 post type-post status-publish format-standard has-post-thumbnail hentry category-telephony\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-pro-switchboards-switch-from-traditional-to-cloud-without-commitment\/\" tabindex=\"-1\">\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/standard-telephonique-pro.png\" class=\"attachment-full size-full wp-image-64872\" alt=\"\" srcset=\"https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/standard-telephonique-pro.png 1920w, https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/standard-telephonique-pro-300x169.png 300w, https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/standard-telephonique-pro-1024x576.png 1024w, https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/standard-telephonique-pro-150x84.png 150w, https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/standard-telephonique-pro-768x432.png 768w, https:\/\/kavkom.com\/wp-content\/uploads\/2026\/02\/standard-telephonique-pro-1536x864.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<div class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-pro-switchboards-switch-from-traditional-to-cloud-without-commitment\/\">\n\t\t\t\tComplete guide to pro switchboards: Switch from traditional to cloud without commitment\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>According to the Digital Decade report, only 22.9% of French companies use the cloud, well below the European average. This reserve is not due to<\/p>\n\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/kavkom.com\/en\/articles\/telephony\/complete-guide-to-pro-switchboards-switch-from-traditional-to-cloud-without-commitment\/\" aria-label=\"Read more about Complete guide to pro switchboards: Switch from traditional to cloud without commitment\" tabindex=\"-1\">\n\t\t\tRead more \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t\t<span class=\"e-load-more-spinner\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-spinner\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M304 48c0 26.51-21.49 48-48 48s-48-21.49-48-48 21.49-48 48-48 48 21.49 48 48zm-48 368c-26.51 0-48 21.49-48 48s21.49 48 48 48 48-21.49 48-48-21.49-48-48-48zm208-208c-26.51 0-48 21.49-48 48s21.49 48 48 48 48-21.49 48-48-21.49-48-48-48zM96 256c0-26.51-21.49-48-48-48S0 229.49 0 256s21.49 48 48 48 48-21.49 48-48zm12.922 99.078c-26.51 0-48 21.49-48 48s21.49 48 48 48 48-21.49 48-48c0-26.509-21.491-48-48-48zm294.156 0c-26.51 0-48 21.49-48 48s21.49 48 48 48 48-21.49 48-48c0-26.509-21.49-48-48-48zM108.922 60.922c-26.51 0-48 21.49-48 48s21.49 48 48 48 48-21.49 48-48-21.491-48-48-48z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\n\t\t\t\t<div class=\"e-load-more-anchor\" data-page=\"1\" data-max-page=\"27\" data-next-page=\"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/pages\/18727\/page\/2\/\"><\/div>\n\t\t\t\t<div class=\"e-load-more-message\">Afficher plus d\u2019articles<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Our articles about Telephony Find all the articles about business telephony<\/p>\n","protected":false},"author":14,"featured_media":0,"parent":18649,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-18727","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/pages\/18727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/users\/14"}],"replies":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/comments?post=18727"}],"version-history":[{"count":21,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/pages\/18727\/revisions"}],"predecessor-version":[{"id":27433,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/pages\/18727\/revisions\/27433"}],"up":[{"embeddable":true,"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/pages\/18649"}],"wp:attachment":[{"href":"https:\/\/kavkom.com\/en\/wp-json\/wp\/v2\/media?parent=18727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}